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Update: The matter was escalated. The district manager reached out to me genuinely concerned about the situation and committed to an investigation, as well as providing a resolution that works for me. Initially, he looked for cars in the network. None are available. I found one outside of their network, with a small premium over MSRP. They committed to covering a large portion of the cost above our original deal (mainly shipping). I accepted and I’m proceeding with the purchase of the alternate car.
I’m actually very happy with how this was resolved. There was no negotiating and the solution came as quickly as one can expect. I’m still getting a car in a very reasonable timeframe. My AutoNation point of contact after the escalation was extremely pleasant and did everything he said he was going to do when he said he was going to do it.
We still have to see this all the way through. Assuming the verbal agreement we made is honored, I have no qualms shopping with AutoNation and BMW of the Woodlands again.
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