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Final update:
BMW of the Woodlands and AutoNation made good on their promise to cover costs related to purchasing my G87 elsewhere.
I'm very impressed with how management responded once they got wind of what happened. Once escalated, the process of finding and executing a resolution was completely painless. Communication was always friendly, efficient, and prompt. The regional manager provided me with his personal cell phone number so that I could call him directly with any questions or needs.
The missing sales manager signature on the deal sheet never came up. I never had to argue whether or not my reservation was valid. They immediately acknowledged that we had a deal and they messed up. They were prepared to do whatever was necessary to make me fully satisfied. I found that honorable. They were genuinely sorry about what happened.
How an organization handles problems says a lot about them. In my case, AutoNation passed with flying colors and gets a thumbs up from me.
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