No More Loaners!!!

J-RO · Today, 08:45 AM

Went in for my first year service appointment. Was told no more loaners for a simple service. CA claimed BMW was not giving them as many cars for loaners. Anyone else experience this?

IanH · Today, 08:47 AM

I've seen it in other brands. They get the service done in less than 2hrs on those other brands so it hasn't been a problem for me.

Pentland · Today, 09:03 AM

I get BMW to pick my car up and bring it back.
It was always too time consuming visiting the dealership and sorting out loan cars.
Loan cars were always crap too because they have to insure them for very young customers.

MPR · Today, 12:02 PM

Yeah I am going Thursday for an issue with my sunroof and there was no option for a loaner. I was surprised.

rons e92 · Today, 12:20 PM

Ugh not happy to hear this.

I had a great relationship with my SA and he would always ensure there was a loaner car there for me. Not only that, after the first 3 2-series gran coupes, I asked to never be put in one of those again. After that it was X5 or 5 series every time. Even when reception was scheduling me and they told me they had no loaners, my SA would make sure they had a 5 series for me.

Unfortunately he left my dealership and now I don't have a good relationship with any of the SAs.

My dealership is almost an hour away from my home. There is no way I can leave my M2 there for service and have no car.

Today, 08:45 AM	#1
J-RO Colonel 2274 Rep 2,067 Posts Drives: BMW M240ix Join Date: Jun 2019 Location: A Place I Like To Call “You’ll See” iTrader: (0)	No More Loaners!!! Went in for my first year service appointment. Was told no more loaners for a simple service. CA claimed BMW was not giving them as many cars for loaners. Anyone else experience this?
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Today, 08:47 AM	#2
IanH New Member 14 Rep 20 Posts Drives: None Yet Join Date: Dec 2012 Location: United States iTrader: (0)	I've seen it in other brands. They get the service done in less than 2hrs on those other brands so it hasn't been a problem for me.
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Today, 09:03 AM	#3
Pentland Colonel 2114 Rep 2,489 Posts Drives: BMW M240i (G42) Join Date: Jul 2020 Location: UK iTrader: (0)	I get BMW to pick my car up and bring it back. It was always too time consuming visiting the dealership and sorting out loan cars. Loan cars were always crap too because they have to insure them for very young customers.
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Today, 12:02 PM	#4
MPR Colonel 1922 Rep 2,079 Posts Drives: 22 M240i Join Date: Jan 2011 Location: NJ iTrader: (0)	Yeah I am going Thursday for an issue with my sunroof and there was no option for a loaner. I was surprised.
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Today, 12:20 PM	#5
rons e92 60-130 Enthusiast 1728 Rep 868 Posts Drives: G87 M2 Join Date: Apr 2010 Location: NY iTrader: (0)	Ugh not happy to hear this. I had a great relationship with my SA and he would always ensure there was a loaner car there for me. Not only that, after the first 3 2-series gran coupes, I asked to never be put in one of those again. After that it was X5 or 5 series every time. Even when reception was scheduling me and they told me they had no loaners, my SA would make sure they had a 5 series for me. Unfortunately he left my dealership and now I don't have a good relationship with any of the SAs. My dealership is almost an hour away from my home. There is no way I can leave my M2 there for service and have no car.
	Appreciate 0 Quote