[Mark_17]

Here's my story, do with it what you will, I would be remiss not to let others know.

Back in May I bought MAD's catted down pipes and non resonated single mid pipe from XPH.

They were back ordered, I ended up getting them later on, I forget the exact dates but I had them both by August. July 27th I started a very large project on my G37 project that was going to take up the next few months of my time, so I was in no rush.

There was no brace in the shipment. Fine, as I said I'm not in a rush. This was finally delivered a couple weeks ago. It fit fine, plenty of clearance. All good.

Mid-November I have access to a friends time and lift. Stock parts came out easy. Everything moving along nicely. The V bands on the MAD downpipe did not fit into the stock turbos. They measured around .02" larger than stock. Not having time to deal with this another way, out comes the file and sand paper. After hours of tooling away, I got them whittled down enough to fit.

Exhausted, the mid pipe goes on. The connections to the down pipe do not match the angle. Fine. It works enough and I haven't seen a leak, although it looks amateurish.

Start is up and drive home. Wow. The sound is great. Very happy about it. Until I see a CEL. Fine. I'm not new to aftermarket upgrades, I just wasn't expecting this. I'll order some O2 spacers to the tune of $50/ea and move on with my life.

I was really ticked about the down pipe V bands not fitting. That I felt was unacceptable. I messaged MAD, they told me to reach out to the distributor I used and they'd see what they could do.

I send that message to XPH. They tell XPH its been over 90 days and they won't do anything for me. XPH, stand up folks - who I will happily give future business to, offered a $100 discount on my next purchase from them.

Again, buyer beware. If I had a more exact way of measuring the stock V Band size, I'll post the size up so anyone else can verify what they receive will fit before disassembling their car.

/Rant.

[mike@x-ph.com]

Im sorry you experienced this issue. It’s late in the day, and the rep who handled it is not in the office. I’ll speak with him tomorrow to get more details. From what i can see, the fault appears to be on our end, not MAD.

You filed a refund request, but the XPH rep mistakenly thought you were filing a return request. He forwarded it to MAD, who informed him you requested a refund, not a return; they did not mention accepting or refusing the request(screenshot below). A few hours later, you said the same thing to him about wanting a refund and not a return, and that’s when he realized his mistake and issued you store credit.

While I’m glad your request was fulfilled, he made an error and did not admit it. I noticed in the email chain that you even asked him to confirm what MAD had said, but he didn’t address it and instead focused only on the refund request.

I apologize to everyone involved; I’ll speak with the rep tomorrow and provide additional details if needed.

You got an item that did not fit well. You also waited some time for the brace, and after everything, you still kept the item and did not ask to return it. I think you deserve an even bigger store credit, so im going to double what my rep offered you and add another $100 credit to your account.
If you have any questions, please feel free to DM or call me, and again im sorry for the rep's mistake, i will speak with him tomorrow.

[Mark_17]

Mike, Thanks for looking into this. I hope my rant didn't come off as a criticism of XPH as that was not my intent. My frustration lies solely with MAD but I really respect XPH owning up to their own mistake.

[mike@x-ph.com]

Originally Posted by Mark_17

Mike, Thanks for looking into this. I hope my rant didn't come off as a criticism of XPH as that was not my intent. My frustration lies solely with MAD but I really respect XPH owning up to their own mistake.

There's no need to worry at all! Your review is very fair. You weren’t trying to discredit anyone but rather sharing your experience, both the good and the bad.

I really appreciate these kinds of fair posts, and I’m glad I saw your thread so im able to rectify the situation as quickly as possible.