[Fer240]

Originally Posted by kyleshane12

Hello,

New user here from Boston. I purchased a 2023 BMW M240i with 7500 miles and I hear the same "softball in a box" noise from the right rear area of the vehicle when going over bumps around 15-30mph. It seems to be more noticeable in Sport Plus mode. I took it to the dealer two weeks ago, they replaced the right rear shock telling me this was the route cause. Now it seems to be louder than before the shock replacement, so in my case it was not the rear shock. I'm thinking more of a spring issue, maybe exhaust pipe hitting something when the electric shock is tightened. This clearly has something to do with the Sport Plus mode which I believe tightens the shocks up. I will keep all you guys informed as progress is being made.

Cheers!
Steve

It Was not your shock, is the model of the shock Monroe they use, i change mines for the blistein and problem solve. So it is the monroe shock absorber

Thats why bmw cant solve it, because they replace the shock with the same part number

[kyleshane12]

Originally Posted by Fer240

It Was not your shock, is the model of the shock Monroe they use, i change mines for the blistein and problem solve. So it is the monroe shock absorber

Thats why bmw cant solve it, because they replace the shock with the same part number

Hi,

BMW replaced the shock with the same shock model yes. However, this is only happening on the right rear, why would this only happen on the right rear shock? Makes zero sense that Monroe would replace a faulty shock with another faulty shock over a year later.

[Fer240]

Originally Posted by kyleshane12

Hi,

BMW replaced the shock with the same shock model yes. However, this is only happening on the right rear, why would this only happen on the right rear shock? Makes zero sense that Monroe would replace a faulty shock with another faulty shock over a year later.

Because is not a faulty shock, is a faulty model. U can change it 10 times and the result would be the same. Some sounds lower and other louder,

Why only the right? Dont know, but is the same problem since 2022 models, bwm hace zero interest on fixing it.

Thats why like i said, I change them for the blinstein and problem solve.

My car is 2024 and
I hate the sound that much, that i prefer to pay for the fix, that keep Waiting until bmw Want to fix it, i mean like you can see on this forum, the problem started on 2022 and we are on 2025, bmw dont want to fix it, after they change the shock and sound continues the would tell you is normal sound.

[Littlecoupe]

Originally Posted by PNTDG42

Over-sensitive consumers ruin it for people with genuine issues. People will make really dumb correlations like "every time I use my high beams, my keyfob range is cut in half the next day, can you look into that?" or other impossibly related conditions and symptoms. Or take issue with every sound as if it means the vehicle has a defect, or the car sat in the rain for a week and the rotors showed surface corrosion, so the rotors must be defective.

I have to imagine that the higher up on the luxury totem pole the brand is, the more hyper-sensitive customer experiences they have.

When you come in with a brand new car and tell them that there is a faint knocking sound from the suspension, and they drive it, but it isn't immediately clunking and clanking and banging... they probably give it all of 30 seconds before they condemn you as totally irrational or insane and stamp your ticket with the ole "COULD NOT REPRODUCE ISSUE"

When I read between the lines of your statements, I do get what you're saying. I like watching those "Customer States" videos and sometimes it's completely ridiculous what people are clueless about. I recall one video where the customer states "it sounds like a something is banging around in the trunk when I accelerate, brake, and take corners." No word of a lie, it was a watermelon in a Styrofoam cooler in the trunk. SERIOUSLY? It's those people that ruin it for everyone.

I have an issue with noises, and I fully acknowledge it's fairly unreasonable, but I usually preface that with the dealer or technician, and prefer to test drive with the tech on board so I can identify the issue I want resolved. I understand the difficulty in diagnosing a noise based on a description.

The biggest issue I have is why does/did my car have so many noises? I fixed a huge number of my issues myself by tearing apart half the interior, but was that really necessary on a 70K car? Why is it I have driven or ridden in a variety of sub 40K cars, and the vast majority had not only way fewer noises, some of them are pretty much silent. Even semi stiff riding cars. It really just taints the perspective of BMW's claim of a "luxury coupe." It is not reasonable to expect this luxury brand to have interiors largely void of obtrusive noises?