[CT_M3]

Tesla double-charged some customers for new cars, leaving them desperate for refund details

https://www.cnbc.com/2021/03/29/tesl...-new-cars.html

[FC4]

WTF...people use debit cards?

[..Rush..]

Elon...

[detroitm2]

Originally Posted by FC4

WTF...people use debit cards?

ACH

[FC4]

Originally Posted by detroitm2

ACH

Ah yeah. That sucks.

Either way, Tesla is going bankrupt any minute now. It's long overdue.

[Vivek.]

Originally Posted by FC4

WTF...people use debit cards?

Limited payment options if you don't want financing:

Originally Posted by Tesla

Final payment is accepted via:

Electronic check (direct debit) in your Tesla Account
Wire transfer
Bitcoin
Certified check at time of pick-up, with your Reservation Number (RN) and name in the memo line

https://www.tesla.com/support/orderi...0the%20payment.

[E92inNC]

Why is this even an issue? A manager in the sales/accounting department can take a look and issue a refund in minutes.

[Vivek.]

Originally Posted by E92inPHX

Why is this even an issue? A manager in the sales/accounting department can take a look and issue a refund in minutes.

Ya know, when it comes to Tesla there's a lot of things that seemingly should not be an issue yet they are

[CT_M3]

This is ridiculous. Can you imagine any other car company doing this?

-The problem here is that Tesla is asking the customers to call their bank rather than assisting on their end.

Slattery is hardly alone. He said a Tesla employee at the Burbank store and service center said, in his presence, that hundreds of customers were experiencing the same issue with duplicate charges.

Meanwhile, his bank told him it could take a minimum of 10 days and up to 45 days potentially to get a refund processed on their end. And it would be faster to handle things through Tesla.

Jalopnik article on this:
https://jalopnik.com/buyers-are-figh...dly-1846577393

Originally Posted by E92inPHX

Why is this even an issue? A manager in the sales/accounting department can take a look and issue a refund in minutes.

[E92inNC]

As much as this will piss off those affected you just know they’re getting another one when the time comes even though the other luxury carmakers are pumping out their own EVs.

[NickyC]

Elon will send all a free not a flame thrower and some Doge coin and they'll all think Jesus Christ himself blessed them. EZ game.

[David70]

I read the article and still don't understand it. When I do an ACH I authorize the payment from my account to their account, not like the company I am paying can ask for a double payment. I would immediately call my bank and ask who authorized the double payment from my account as it wasn't me.

Next, surprised anyone leaves $110k in the checking account, I don't partly for reasons like this (people have direct access to my money through checks, debit card, etc.) and partly as it is a poor place to leave cash as an investment.

Makes me laugh - "He says, “They told me to call my bank and have my bank reverse the charge. That was not acceptable. When you debit more than $50,000 and tell a customer to solve it on their own? I kept pushing.”" --------Ok, I guess there's an easy way and a hard way and you are without your money taking the hard way.