[Appash29]

I woke up to the condensation problem in both headlights last Thursday, contacted dealer from which I purchased the car from to book in for inspection to be told, they will need the car for all day and as I need a courtesy car it will be the middle of January before this can be done. Questioned time scale and they now have an appointment for next week, with a car. I have sent photos via email but they still need to see the car in person. If this is a known issue why are they not replacing them when it occurs as the above course of action is very frustrating.

[cannockwolf]

you've reminded me to look at mine and the one that wasnt changed last year has started to go too, not a lot atm but i presume it will get worse

[spursmat]

I had the O/S replaced last year in May and the same unit failed again once the UK weather turned a couple of months ago. I had it replaced again a couple of weeks ago. Both times under warranty and never any challenges getting it authorised.

[thibautvs]

Anyone got some issues with dealers refusing or so.
Im fighting my dealer. Was booked for the 30th of oct to check up because i had condensation in both headlights. Now on the 18th i brought my car in to change the headlights. Even got confirmation they ordered both lights via mail. I get a call yesterday that bmw germany declined my warranty case. I was suprised, i complained to my dealer this is not what i expect. I already filed a complaint with bmw belgium and there Financial department. They said they will check up on it.

[cannockwolf]

Im lucky (i think) after that one time it hasnt come back but im keeping an eye on it

[thibautvs]

I'm in contact now with the main distributor of belgium because i dont know how the dealer doesnt want to change my headlights. This is after a cold few hours outside when it didnt even rain.