UK dealer allocations

D4VE · 06-22-2023, 11:53 AM

I think the carbon goes well with the blue, not keen on the front wing/rear bumper flicks, the rest I like.

ACoup01 · 06-23-2023, 05:09 AM

Absolute S*#t show! Official email this morning from BMW that they got all the tracking wrong and that the cars are still at sea! Docking in early July. Looking at almost another month when I was told pick up this Monday!

AndyDubbya · 06-23-2023, 05:20 AM

Kinell. That tallies with what my sales guy told me on Wednesday.

ACoup01 · 06-23-2023, 05:23 AM

Quote:

Originally Posted by AndyDubbya

Kinell. That tallies with what my sales guy told me on Wednesday.

How did they get it so wrong. I will be extending for the 3rd time on my current car which is well over £1k additional I didn’t need to pay.

AndyDubbya · 06-23-2023, 05:28 AM

That’s a bit cr*p.

Makes all the time spent quizzing the “geniuses” for updates a bit of a joke.

ACoup01 · 06-23-2023, 05:35 AM

Quote:

Originally Posted by AndyDubbya

That’s a bit cr*p.

Makes all the time spent quizzing the “geniuses” for updates a bit of a joke.

Yes. A month out on their information

Ukbmw · 06-23-2023, 05:59 AM

Quote:

Originally Posted by ACoup01

Yes. A month out on their information

Sorry to hear this but not a surprise. I’ve put a rocket under my dealer to get some clarity from BMW Uk.

A few questions. What was your delivery date and what’s your current code status?

I’ve gone from delivery next week to delivery this week (!!!) but still at status 165!

ACoup01 · 06-23-2023, 06:28 AM

Quote:

Originally Posted by Ukbmw

Sorry to hear this but not a surprise. I’ve put a rocket under my dealer to get some clarity from BMW Uk.

A few questions. What was your delivery date and what’s your current code status?

I’ve gone from delivery next week to delivery this week (!!!) but still at status 165!

190! The comms from Munich is that there is a mistake in stystem and boats delayed. Basically incorrect updates from 2 boats

AndyDubbya · 06-23-2023, 06:31 AM

My sales guy says no-one knows anything! The chat’s wrong, his screen’s wrong, everyone’s in the dark. He’s going to try to find out more this pm, but I don’t know how if all their info is incorrect.

ACoup01 · 06-23-2023, 07:40 AM

Quote:

Originally Posted by AndyDubbya

My sales guy says no-one knows anything! The chat’s wrong, his screen’s wrong, everyone’s in the dark. He’s going to try to find out more this pm, but I don’t know how if all their info is incorrect.

If you are ok to, let us know what is stated as you find out. I will do the same. Sent a not to my Sales person boss asking for clear details

Giggsy · 06-23-2023, 09:17 AM

Seems I pick mine up next week

Logistic manager says it’s at Southampton and due for delivery Wk 26. It’s been brought forward a week which was a nice surprise

However I still think it’s on the Horizon Highway that’s due in on Monday at Southampton

It’s still on 193

managerxxx · 06-23-2023, 09:26 AM

What a complete and utter joke. :-(. I'm still at 193 and apparently I haven't cleared customs after all (it could be the crate of tequila in the boot!) and I still have the recall outstanding.

AndyDubbya · 06-23-2023, 10:30 AM

Quote:

Originally Posted by ACoup01

If you are ok to, let us know what is stated as you find out. I will do the same. Sent a not to my Sales person boss asking for clear details

“I checked with Paul upstairs who confirmed car is still at sea working its way to Southampton.
I will keep an eye on it and update you as soon as I have an update to give you!”

I’ve asked how Paul knows when nobody else does, no reply yet!

ACoup01 · 06-23-2023, 10:34 AM

Quote:

Originally Posted by AndyDubbya

“I checked with Paul upstairs who confirmed car is still at sea working its way to Southampton.
I will keep an eye on it and update you as soon as I have an update to give you!”

I’ve asked how Paul knows when nobody else does, no reply yet!

Good stuff. Thank you. I’m yet to get a reply from the head of sales 🤷🏻&zwj;♂️

AndyDubbya · 06-23-2023, 10:44 AM

Looks like a bigger cockup than just us lot… in answer to “where did Paul get his info?”:

“From the conference call with BMW to say the information showing on the screen was incorrect !

We had 7 cars affected by screens showing incorrect info.”

So, I’m going to (try to) chill out about it now & stop chasing, no point getting arsey, unless maybe with BMW UK in due course for their crap production information system. I’m away for 2 weeks now, hopefully it’ll be here when I get back!

managerxxx · 06-23-2023, 11:39 AM

Quote:

Originally Posted by AndyDubbya

“I checked with Paul upstairs who confirmed car is still at sea working its way to Southampton.
I will keep an eye on it and update you as soon as I have an update to give you!”

I’ve asked how Paul knows when nobody else does, no reply yet!

They forgot to mention the Paul is upstairs on the bridge of the ship - hence he knows more than the rest of us combined.

I wonder if there's any merit in escalating to BMW UK as this is really tarnishing their brand and there's not a single word of an apology, compensation, good will etc

diavliyo · 06-23-2023, 01:10 PM

Quote:

Originally Posted by ACoup01

Absolute S*#t show! Official email this morning from BMW that they got all the tracking wrong and that the cars are still at sea! Docking in early July. Looking at almost another month when I was told pick up this Monday!

en que estado estas ¿?

AndyDubbya · 06-23-2023, 01:42 PM

Just before I stop chasing (if indeed I can stop), I thought I’d see what chat had to say about it:

Kaynat: Congratulations on purchasing your new BMW! I think the colour you have chosen really suits the car.
Andy: Bet you say that to all your customers

)
Kaynat: It definitely is a great choice!
Kaynat: The current order status is 193 - arrival at port or compound. This was updated on the 20th of June 2023. This means your car has now arrived in the UK and is due to arrive at your chosen BMW Centre shortly. They will contact you soon to arrange a hand over appointment.
Kaynat: The estimated delivery week is 26, which commences on the 26th of June 2023. This may be subject to change.
Andy: Ok thanks. My sales guy said the other day that the info you get in the chat window might be wrong currently, there’s a problem in the system. Have you heard anything along those lines?
Kaynat: That's interesting, I can confirm our systems are the most accurate regarding order updates.

So chat doesn’t know they’re telling us bollocks, or at least that’s what Kaynat says.

Giggsy · 06-23-2023, 02:37 PM

😂

Same

ACoup01 · 06-23-2023, 03:06 PM

Quote:

Originally Posted by diavliyo

en que estado estas ¿?

Es en inglaterra

diavliyo · 06-23-2023, 03:08 PM

Quote:

Originally Posted by ACoup01

Es en inglaterra

165 ?

managerxxx · 06-23-2023, 03:26 PM

Yep I got through to Kaynat earlier and he was adamant that my car was through customs now but I had to explain what I meant by PDI!?!

06-22-2023, 11:53 AM	#331
D4VE Private 126 Rep 94 Posts Drives: BMW Join Date: Nov 2022 Location: UK iTrader: (0)	I think the carbon goes well with the blue, not keen on the front wing/rear bumper flicks, the rest I like.
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06-23-2023, 05:09 AM	#332
ACoup01 Private 66 Rep 91 Posts Drives: BMW 340i Join Date: Jan 2023 Location: UK iTrader: (0)	Absolute S*#t show! Official email this morning from BMW that they got all the tracking wrong and that the cars are still at sea! Docking in early July. Looking at almost another month when I was told pick up this Monday!
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06-23-2023, 05:20 AM	#333
AndyDubbya Private First Class 148 Rep 183 Posts Drives: G87 M2, Boxster Join Date: Oct 2014 Location: Surrey, UK iTrader: (0) Garage List 2012 McLaren 12C [0.00] 2015 BMW i8 [0.00] 2010 911 997.2 GT3 [0.00] 2009 BMW M3 E92 [0.00] 2008 Audi R8 V8 [0.00] 2005 BMW M6 [0.00] 2003 BMW M3 E46 [0.00]	Kinell. That tallies with what my sales guy told me on Wednesday.
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06-23-2023, 05:28 AM	#335
AndyDubbya Private First Class 148 Rep 183 Posts Drives: G87 M2, Boxster Join Date: Oct 2014 Location: Surrey, UK iTrader: (0) Garage List 2012 McLaren 12C [0.00] 2015 BMW i8 [0.00] 2010 911 997.2 GT3 [0.00] 2009 BMW M3 E92 [0.00] 2008 Audi R8 V8 [0.00] 2005 BMW M6 [0.00] 2003 BMW M3 E46 [0.00]	That’s a bit cr*p. Makes all the time spent quizzing the “geniuses” for updates a bit of a joke.
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06-23-2023, 06:31 AM	#339
AndyDubbya Private First Class 148 Rep 183 Posts Drives: G87 M2, Boxster Join Date: Oct 2014 Location: Surrey, UK iTrader: (0) Garage List 2012 McLaren 12C [0.00] 2015 BMW i8 [0.00] 2010 911 997.2 GT3 [0.00] 2009 BMW M3 E92 [0.00] 2008 Audi R8 V8 [0.00] 2005 BMW M6 [0.00] 2003 BMW M3 E46 [0.00]	My sales guy says no-one knows anything! The chat’s wrong, his screen’s wrong, everyone’s in the dark. He’s going to try to find out more this pm, but I don’t know how if all their info is incorrect.
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06-23-2023, 09:17 AM	#341
Giggsy Private 140 Rep 70 Posts Drives: M2 G87 Brooklyn Grey Join Date: Feb 2014 Location: London iTrader: (0) Garage List 2022 M2 [8.67]	Seems I pick mine up next week Logistic manager says it’s at Southampton and due for delivery Wk 26. It’s been brought forward a week which was a nice surprise However I still think it’s on the Horizon Highway that’s due in on Monday at Southampton It’s still on 193
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06-23-2023, 09:26 AM	#342
managerxxx Private First Class 148 Rep 173 Posts Drives: 430 Join Date: Oct 2022 Location: UK iTrader: (0)	What a complete and utter joke. :-(. I'm still at 193 and apparently I haven't cleared customs after all (it could be the crate of tequila in the boot!) and I still have the recall outstanding.
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06-23-2023, 10:44 AM	#345
AndyDubbya Private First Class 148 Rep 183 Posts Drives: G87 M2, Boxster Join Date: Oct 2014 Location: Surrey, UK iTrader: (0) Garage List 2012 McLaren 12C [0.00] 2015 BMW i8 [0.00] 2010 911 997.2 GT3 [0.00] 2009 BMW M3 E92 [0.00] 2008 Audi R8 V8 [0.00] 2005 BMW M6 [0.00] 2003 BMW M3 E46 [0.00]	Looks like a bigger cockup than just us lot… in answer to “where did Paul get his info?”: “From the conference call with BMW to say the information showing on the screen was incorrect ! We had 7 cars affected by screens showing incorrect info.” So, I’m going to (try to) chill out about it now & stop chasing, no point getting arsey, unless maybe with BMW UK in due course for their crap production information system. I’m away for 2 weeks now, hopefully it’ll be here when I get back!
	Appreciate 0 Quote

06-23-2023, 01:42 PM	#348
AndyDubbya Private First Class 148 Rep 183 Posts Drives: G87 M2, Boxster Join Date: Oct 2014 Location: Surrey, UK iTrader: (0) Garage List 2012 McLaren 12C [0.00] 2015 BMW i8 [0.00] 2010 911 997.2 GT3 [0.00] 2009 BMW M3 E92 [0.00] 2008 Audi R8 V8 [0.00] 2005 BMW M6 [0.00] 2003 BMW M3 E46 [0.00]	Just before I stop chasing (if indeed I can stop), I thought I’d see what chat had to say about it: Kaynat: Congratulations on purchasing your new BMW! I think the colour you have chosen really suits the car. Andy: Bet you say that to all your customers ) Kaynat: It definitely is a great choice! Kaynat: The current order status is 193 - arrival at port or compound. This was updated on the 20th of June 2023. This means your car has now arrived in the UK and is due to arrive at your chosen BMW Centre shortly. They will contact you soon to arrange a hand over appointment. Kaynat: The estimated delivery week is 26, which commences on the 26th of June 2023. This may be subject to change. Andy: Ok thanks. My sales guy said the other day that the info you get in the chat window might be wrong currently, there’s a problem in the system. Have you heard anything along those lines? Kaynat: That's interesting, I can confirm our systems are the most accurate regarding order updates. So chat doesn’t know they’re telling us bollocks, or at least that’s what Kaynat says.
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06-23-2023, 02:37 PM	#349
Giggsy Private 140 Rep 70 Posts Drives: M2 G87 Brooklyn Grey Join Date: Feb 2014 Location: London iTrader: (0) Garage List 2022 M2 [8.67]	😂 Same
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06-23-2023, 03:26 PM	#352
managerxxx Private First Class 148 Rep 173 Posts Drives: 430 Join Date: Oct 2022 Location: UK iTrader: (0)	Yep I got through to Kaynat earlier and he was adamant that my car was through customs now but I had to explain what I meant by PDI!?!
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