[ACoup01]

Originally Posted by diavliyo

165 ?

193

[ACoup01]

I just used the chat again and they were certain my car is due to be delivered next week 🤦🏻‍♂️

[managerxxx]

But IF they are believing the apparently inaccurate information from their screens they're only going to be sharing false info (unknowingly). We just don't know who or what to believe. I think they know @andydubbya is on holiday so they can use his car as a demo for a couple of weeks! :-)

[bluebro]

Has anyone noticed the build date inside the door jam on some of the demo cars. The demo car at my local dealer is Jan23. It’s a 6 month old car already despite just being launched.

[Ukbmw]

Originally Posted by bluebro

Has anyone noticed the build date inside the door jam on some of the demo cars. The demo car at my local dealer is Jan23. It’s a 6 month old car already despite just being launched.

Some people waiting for cars had their cars built in early March- early April! Lead times from Mexico are long and their is talk of logistics issues with lorry drivers in MEXICO

[aerobod]

Originally Posted by Ukbmw

Some people waiting for cars had their cars built in early March- early April! Lead times from Mexico are long and their is talk of logistics issues with lorry drivers in MEXICO

There may be some logistics problems, but they aren’t necessarily close to the factory. Our car was produced on 26 Apr, arrived in Canada in mid-May and we took delivery on 10 Jun.

[ACoup01]

Checked on the chat again and they are again adamant it’s at Southampton and due to be delivered this week

[Ukbmw]

Originally Posted by ACoup01

Checked on the chat again and they are again adamant it’s at Southampton and due to be delivered this week

Very odd chat just now with Genius. My car was originally due this week then it switched to last week ( no car delivered last week nor contact from the dealer who’s gone to ground) . Now Genius are saying to contact my dealer as the date in their system is now not valid. I pressed them on what delivery date they had on screen it was this week. Call to the dealer in the morning.

[ACoup01]

Originally Posted by Ukbmw

Very odd chat just now with Genius. My car was originally due this week then it switched to last week ( no car delivered last week nor contact from the dealer who’s gone to ground) . Now Genius are saying to contact my dealer as the date in their system is now not valid. I pressed them on what delivery date they had on screen it was this week. Call to the dealer in the morning.

Sorry, do you mean your car got to the show room today? Or that’s what the Genius stated he could see?

[Ukbmw]

Originally Posted by ACoup01

Sorry, do you mean your car got to the show room today? Or that’s what the Genius stated he could see?

Genius saying my delivery date of this week is no longer valid. It was delivery this week. There is no new delivery date on the Genius system. They advised me to contact the Dealer.

As Genius and Dealer have the same information, I’m not sure what my Dealer can say that is different. They will need to talk to BMW UK.

[AndyDubbya]

I had a chat this morning, they said again my car’s in Southampton and still meant to be delivered this week too, but no mention of the date not being valid. I haven’t bothered calling my dealer, the whole thing’s a bit shambolic.

[ACoup01]

Originally Posted by AndyDubbya

I had a chat this morning, they said again my car’s in Southampton and still meant to be delivered this week too, but no mention of the date not being valid. I haven’t bothered calling my dealer, the whole thing’s a bit shambolic.

Same here only an hour ago. I asked the accuracy of the details as I heard there had been issues, they replied saying, “I assure this data is correct”

[managerxxx]

And the default Genius answer is to contact your dealer but they're none the wiser when they called me earlier. Apparently my dealer has 13 different cars in the same situation - not just M2s.

[gareth09]

Last week online chat said mine was at sea, now it's at port in Veracruz. No wonder the dealership said it's a waiting game. Still supposedly due 3rd week of July. I can't see this happening with an 18 day transit across the pond and another few days or so from Bremmerhaven. It's crazy the car has been built 10 weeks already. I'll be ready to order my next one by time this one arrives.

[Ukbmw]

Originally Posted by managerxxx

And the default Genius answer is to contact your dealer but they're none the wiser when they called me earlier. Apparently my dealer has 13 different cars in the same situation - not just M2s.

Dealer called- My car due this week now arriving Southampton w/c 15 July. Excuse given I’d port capacity at Southampton supposedly.

[Giggsy]

Update of situation from dealer

My car is at Southampton and there’s a manufacturer block on 766 cars and a technical update needs to be performed before the cars are delivered to the dealer

My dealer (good team) is pretty good at giving me reasons for delays and don’t tend to bs

No timeframe but he says it’s being pushed daily

[ACoup01]

Originally Posted by Giggsy

Update of situation from dealer

My car is at Southampton and there’s a manufacturer block on 766 cars and a technical update needs to be performed before the cars are delivered to the dealer

My dealer (good team) is pretty good at giving me reasons for delays and don’t tend to bs

No timeframe but he says it’s being pushed daily

This is likely the airbag control unit upgrade.

[Ukbmw]

Sounds no cars out of Southampton until they are fixed. They can’t get more cars into Southampton until the fixed cars leave.

[managerxxx]

I don't understand why they couldn't deliver to the dealers and allow them to perform the work.

[gareth09]

Have any customer cars been delivered in the UK yet?

[new_owner]

Originally Posted by new_owner

I've just placed my order and been told the car will go into build week 37 with an expected delivery in November 2023.

I've gone for:

M2 Auto
Toronto Red
Cognac Interior
Standard High Gloss Black Wheels

A standard car, but there's not a lot to choose from in the first place and the car is very highly spec'd as it is. I cannot wait!

So in a very surprising turn of events, my car has massively come forward in terms of expected build week and delivery... The car is now scheduled to go into production week 27 with delivery week 38! I'm not sure how it's possible that the car build week has come forward by 10 weeks, but I'm not complaining!

Here's the chat with the genius I just had:

BMW Group: Chat subject: Hello, please could you confirm the current status of my order?
BMW Group: Welcome to BMW
Humera: Hi new_owner, my name is Humera. You're through to the BMW Genius Team.
Humera: I can certainly help with your query.
new_owner: Hi Humera
Humera: Can you please confirm the order number, model and colour?
new_owner: Sure thing - xxxxxxx, M2 in Toronto Red
Humera: Thank you.
Humera: To start, congratulations on your new BMW M2 Coupe!
Humera: This is an amazing purchase.
new_owner: Ha, I bet you say that to anyone buying a car
Humera: The BMW M2 Coupe is certainly an amazing car!
Humera: The order has been scheduled by the factory and the build week is confirmed. Your new car will be progressing into production soon and will start to take shape with all your chosen features and finishes.
Humera: The build of your car is scheduled to start in the week commencing 3rd July 2023. This has been confirmed.
Humera: The Expected Delivery Date is in the week commencing 18th September 2023. This is subject to change and the car may even arrive at the retailer before this date.
Humera: The current status code of your order is 150.
new_owner: Ah OK, so changes to spec is no longer possible?
new_owner: I think I was at status 112 a few weeks ago,when did it update to 150?
Humera: I will check for any deletions in the spec now for you.
Humera: The status code changed to 150 on 26th June.
Humera: I can confirm that no features have been deleted from the spec. Every feature, standard equipment and additional packages are still included.
new_owner: Excellent! Thanks for your help
Humera: You're welcome. Is there anything else I can assist you with?
new_owner: No, that will be all.
Humera: Perfect. I hope the information you have received meets your requirements. Thanks new_owner for contacting us and using the BMW live chat service, should there be any further questions please chat with us again.
Humera: Have a good evening!

[sharpmoney]

Originally Posted by new_owner

So in a very surprising turn of events, my car has massively come forward in terms of expected build week and delivery... The car is now scheduled to go into production week 27 with delivery week 38! I'm not sure how it's possible that the car build week has come forward by 10 weeks, but I'm not complaining!

Here's the chat with the genius I just had:

this is now a '24?