[L3G0TS]

Originally Posted by RobM2

Folks, this is absolutely a problem on BMW's cloud backend. There's no value in resetting iDrive and definitely do not need to bring your car into the dealer.

This. I feel like anything done on our end would not resolve anything until they provide a fix on one of their service modules.
Edit: still blows my mind it can be broken this long, must have been an issue that is hard to replicate on their end or people just took off during holidays lol.

[Scrutineer]

Has this started working for anyone?

Is anyone unaffected - your My Trips is working correctly?

Is the thinking that the car is still recording the data, but something has broken along the way between the car, the cloud, and / or our phones, such that whenever it gets fixed, the app will fill in? I just picked up my M2 a week ago, so I’ve never seen My Trips work.

[L3G0TS]

Originally Posted by Scrutineer

Has this started working for anyone?

Is anyone unaffected - your My Trips is working correctly?

Is the thinking that the car is still recording the data, but something has broken along the way between the car, the cloud, and / or our phones, such that whenever it gets fixed, the app will fill in? I just picked up my M2 a week ago, so I’ve never seen My Trips work.

Still broken, since Thanksgiving. Same behavior in the app, irrelevant of privacy settings in iDrive8/8.5

[OLDFARTRACING]

+1

[i0w0i]

+1

[SacredCow8708]

Originally Posted by Scrutineer

Has this started working for anyone?

Is anyone unaffected - your My Trips is working correctly?

Is the thinking that the car is still recording the data, but something has broken along the way between the car, the cloud, and / or our phones, such that whenever it gets fixed, the app will fill in? I just picked up my M2 a week ago, so I’ve never seen My Trips work.

Still not functional since approximately Thanksgiving week. My report of it was "escalated" but I haven't heard anything from them in a few weeks.

[NewToM]

Loved my 2024 review…

[BIGW0RM]

Just noticed mine hasnt worked since 11/25/24. I also get the "technical issue" screen when I click on trips.

[Scrutineer]

I took delivery of my M2 on 12/23/24, so I’ve never seen My Trips in action. So, three questions:

1) When it’s working, what do I see? Is this a log of all drives, kept without me asking it to do so? What does it include? I assume it’s MPG and average speed, but what else? GPS-based locations (to/from)? I like the idea of a comprehensive log that the car records passively.

2) Is the data locked in My Trips, or is there a way to export it out into, say, Excel?

3) Is your assumption that the car is still capturing whatever it’s meant to record, but it’s just not making its way from the car up to the cloud and then back down to our phone? In other words, when they fix this, will drives we’ve been making during this outage appear?

[giphlag]

I took delivery 12/4/24 and have also never seen it working. Wasn't sure what I was doing wrong and didn't care enough yet to look into it. This thread makes me feel better that I'm not the only one. Haha.

[xtougher]

I'm with everyone else who hasn't seen it work since November.

[xraymd]

Me too. Got a notification today to see my year in review.

Ah, not so fast.

[Bimmer Frank]

Originally Posted by xraymd

Me too. Got a notification today to see my year in review.

Ah, not so fast.

Haha, I guess their notification system still works!

[L3G0TS]

Originally Posted by Scrutineer

I took delivery of my M2 on 12/23/24, so I’ve never seen My Trips in action. So, three questions:

1) When it’s working, what do I see? Is this a log of all drives, kept without me asking it to do so? What does it include? I assume it’s MPG and average speed, but what else? GPS-based locations (to/from)? I like the idea of a comprehensive log that the car records passively.

2) Is the data locked in My Trips, or is there a way to export it out into, say, Excel?

3) Is your assumption that the car is still capturing whatever it’s meant to record, but it’s just not making its way from the car up to the cloud and then back down to our phone? In other words, when they fix this, will drives we’ve been making during this outage appear?

The month end review is an interesting read and it provides you with some stats with a pretty neat UI, below is the first month of my car trip review (break-in style driving) for your reference. Normally the dashboard provides with your trip mileage/mpg/time and some aggregation of your wareabounts.
The stats is not that accurate due to potential reason that some of our fellow M2 owner does not have this function enabled/logged.

My understanding is the iDrive is working fine, since the geolocation and remote features are good, if that’s the case, best case scenario is that only the “visualization” part of the data is broken but the raw data and data pipelines to their server or aggregator service is all good.

[Scrutineer]

Originally Posted by BokTroy

The month end review is an interesting read and it provides you with some stats with a pretty neat UI, below is the first month of my car trip review (break-in style driving) for your reference. Normally the dashboard provides with your trip mileage/mpg/time and some aggregation of your wareabounts.
The stats is not that accurate due to potential reason that some of our fellow M2 owner does not have this function enabled/logged.

My understanding is the iDrive is working fine, since the geolocation and remote features are good, if that’s the case, best case scenario is that only the “visualization” part of the data is broken but the raw data and data pipelines to their server or aggregator service is all good.

Thank you! Can’t wait to see it for myself!

[///MoT]

Originally Posted by SacredCow8708

Still not functional since approximately Thanksgiving week. My report of it was "escalated" but I haven't heard anything from them in a few weeks.

I took delivery of my new '25 M2 the night before Thanksgiving, so this must be all my fault. Sorry guys.




-Tom

[xtougher]

Originally Posted by ///MoT

I took delivery of my new '25 M2 the night before Thanksgiving, so this must be all my fault. Sorry guys.




-Tom

Finally, someone taking full responsibility for their actions.

[DarkNight707]

Mine is also down since early December (when I noticed). Cannot see anything.

[mks]

Before a number of troubleshooting steps (all useless save the fact that I now know they were all useless) to include but not limited to futilely refreshing the screen, deleting app cache, uninstalling-and-reinstalling app, etc.: https://g87.bimmerpost.com/forums/sh...1&postcount=12

After reinstallation:



Sent a support request to BMW through the app...

[EMZWEI]

I’m here on this thread because I just picked up my brand new M2 yesterday and the same issue is happening on my app on my phone. Waiting to hear what the solution is going to be… 🍿🍿🍿

[natasein]

I picked up my MY 2025 in October and My Trips worked until sometime in mid-November. I'm also getting the same "trouble loading" message as EMZWEI posted above. I recently contacted BMW and they emailed me the canned iDrive reset instructions which I followed and of course didn't work. Wish I had come here first to save the time and trouble.

Given what I'm reading here, BMW should be telling people the truth instead of implying it's a fault with our car or app settings. Kind of concerning that they're not.

[Scrutineer]

Originally Posted by natasein

Given what I'm reading here, BMW should be telling people the truth instead of implying it's a fault with our car or app settings. Kind of concerning that they're not.

It’s a lack of respect for their owners to drag us through pointless “troubleshooting.” Worse, my first ever email to the online “genius” was about two weeks ago, about this, and they haven’t done me the courtesy of a reply.