Spotify has disappeared!

Hud78 · 01-06-2022, 03:47 AM

Hi All. Bit of a strange one...

Been using the Spotify app built into iDrive (not via a phone / bluetooth / Android Auto etc) since day one. Yesterday it disappeared from the menu! It's gone from all user profiles plus the guest profile, so it's not a user setting thing, and it hasn't been removed due to customising the 'media' menu items.

I've tried refreshing apps (it says there are no updates), so I'm stuck! Anyone got any other ideas on how to get it back?

willows · 01-06-2022, 02:01 PM

Quote:

Originally Posted by Hud78

Hi All. Bit of a strange one...

Been using the Spotify app built into iDrive (not via a phone / bluetooth / Android Auto etc) since day one. Yesterday it disappeared from the menu! It's gone from all user profiles plus the guest profile, so it's not a user setting thing, and it hasn't been removed due to customising the 'media' menu items.

I've tried refreshing apps (it says there are no updates), so I'm stuck! Anyone got any other ideas on how to get it back?

Not sure it wil work but you can try to reset the iDrive by pressing the volume button for 30 seconds.

silver82 · 01-06-2022, 03:18 PM

Quote:

Originally Posted by Hud78

Hi All. Bit of a strange one...

Been using the Spotify app built into iDrive (not via a phone / bluetooth / Android Auto etc) since day one. Yesterday it disappeared from the menu! It's gone from all user profiles plus the guest profile, so it's not a user setting thing, and it hasn't been removed due to customising the 'media' menu items.

I've tried refreshing apps (it says there are no updates), so I'm stuck! Anyone got any other ideas on how to get it back?

Try to add a new profile. Does the BMW music shown in the menu instead?

BMWZ4 · 01-06-2022, 05:24 PM

Spotify issue. You must have been running an older app version on your mobile and it got updated...it's not a BMW issue. Google for older Spotify version..uninstall your current version and then the older version.

OR....your connecteddrive subscription is out. Is your car 3+ years old? If so, then your sub ran out. Believe it's @~$200/annual and you can order online

t41l589 · 01-07-2022, 03:17 AM

Quote:

Originally Posted by BMWZ4

Spotify issue. You must have been running an older app version on your mobile and it got updated...it's not a BMW issue. Google for older Spotify version..uninstall your current version and then the older version.

OR....your connecteddrive subscription is out. Is your car 3+ years old? If so, then your sub ran out. Believe it's @~$200/annual and you can order online

Spotify should come built-in to iDrive on all G08 models and is not dependant on versions installed on mobile devices etc. The issue for some appears to be that Spotify is removed from idrive completely with no apparent reason.

Spotify on mobile devices/carplay/androidauto is completely seperate.

Hud78 · 01-07-2022, 03:20 AM

Quote:

Originally Posted by t41l589

Spotify should come built-in to iDrive on all G08 models and is not dependant on versions installed on mobile devices etc. The issue for some appears to be that Spotify is removed from idrive completely with no apparent reason.

Spotify on mobile devices/carplay/androidauto is completely seperate.

Agree. The version I'm talking about is built into iDrive. The phone didn't need to be with the car for it to work.

I'll try a new profile then resetting iDrive later. I suspect it's not profile related since the (not used since day 1) guest profile doesn't have it available either.

Hud78 · 01-07-2022, 03:25 AM

Quote:

Originally Posted by silver82

Try to add a new profile. Does the BMW music shown in the menu instead?

That's interesting though, because BMW Music is 'booked until 7th May 2022' according to the connected drive store. I think it has been since day 1 though...although I have never found anything related to it in the menus in the car. I assumed it was required for the spotify data streaming.

Nuno Pinto · 01-22-2022, 12:20 PM

Is there a way to restore Spotify on the iDrive system ??? I noticed that it is not there, even though I use the Napster because it is free

Hud78 · 01-24-2022, 05:03 AM

My Spotify app came back on its own after a few days. Not sure it's the same issue you have though - I don't think I've ever seen Napster in the menu.

Nuno Pinto · 01-24-2022, 08:24 AM

Quote:

Originally Posted by Hud78

My Spotify app came back on its own after a few days. Not sure it's the same issue you have though - I don't think I've ever seen Napster in the menu.

Napster is the service that delivers the “connected music”

the_ape · 01-25-2022, 06:02 AM

ThinknNaostet is only in certain territories

01-06-2022, 03:47 AM	#1
Hud78 Private 11 Rep 78 Posts Drives: BMW iX3 Join Date: Aug 2021 Location: UK iTrader: (0)	Spotify has disappeared! Hi All. Bit of a strange one... Been using the Spotify app built into iDrive (not via a phone / bluetooth / Android Auto etc) since day one. Yesterday it disappeared from the menu! It's gone from all user profiles plus the guest profile, so it's not a user setting thing, and it hasn't been removed due to customising the 'media' menu items. I've tried refreshing apps (it says there are no updates), so I'm stuck! Anyone got any other ideas on how to get it back?
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01-06-2022, 05:24 PM	#4
BMWZ4 Major General 1910 Rep 5,105 Posts Drives: '23 X1/'23 Allroad Progressiv Join Date: Apr 2010 Location: Toronto iTrader: (1)	Spotify issue. You must have been running an older app version on your mobile and it got updated...it's not a BMW issue. Google for older Spotify version..uninstall your current version and then the older version. OR....your connecteddrive subscription is out. Is your car 3+ years old? If so, then your sub ran out. Believe it's @~$200/annual and you can order online __________________ '11 Z4 30i (retired);'11 X3 28i (retired); '15 M235i Stage 1 Dinan (recalled & crushed); '16 M235i Stage 3 Dinan (retired); '15 X3 28i (retired); '14 328i (retired), 2019 X3M40i (retired); Loaded '18 X1 (retired); Loaded '20 X3MC DG, Black/Tan Merino (retired); Loaded '23 X1 Cape York green and Red/Black interior; '23 Audi A4 Allroad Progressiv
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01-22-2022, 12:20 PM	#8
Nuno Pinto New Member 0 Rep 13 Posts Drives: BMW IX3 Join Date: Dec 2021 Location: Netherlands iTrader: (0)	Is there a way to restore Spotify on the iDrive system ??? I noticed that it is not there, even though I use the Napster because it is free
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01-24-2022, 05:03 AM	#9
Hud78 Private 11 Rep 78 Posts Drives: BMW iX3 Join Date: Aug 2021 Location: UK iTrader: (0)	My Spotify app came back on its own after a few days. Not sure it's the same issue you have though - I don't think I've ever seen Napster in the menu.
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01-25-2022, 06:02 AM	#11
the_ape Captain 102 Rep 601 Posts Drives: 225xe / iX3 Premier Pro Join Date: Apr 2011 Location: Warwickshire, UK iTrader: (0)	ThinknNaostet is only in certain territories
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