[Jason]

BIMMERPOST NEWS

BMW of North America Announces 2022 Center of Excellence Award Winners, Recognizing the Best BMW Dealerships in the U.S.

117
COMMENTS

Tweet

Woodcliff Lake, NJ – March 29, 2022… BMW of North America announced today its annual Center of Excellence (COE) award winners, recognizing 32 BMW dealers across the U.S. for having delivered exceptional results in sales, service, and customer experience. The Center of Excellence awards are the highest honor a BMW center can receive for overall customer satisfaction and operational performance.

“We’re thrilled to celebrate the electrifying performance of this year’s winners and mark the return of the prestigious Center of Excellence award following a temporary pause in 2020,” said Sebastian Mackensen, president and CEO, BMW NA. “Our dealers are integral to the success of the BMW brand and we are extremely grateful for their tireless efforts, leadership and commitment to our customers. We look forward to an exciting 2022.”

All 350 BMW centers in the U.S. were measured on six different sales and aftersales Key Performance Indicators (KPIs) based on the Balanced Scorecard (BSC) Index. Winners outperformed their peers across these categories throughout 2021.

2022 Center of Excellence Award Recipients (listed in alphabetical order):

Bert Ogden BMW (McAllen, TX)
BMW of Westchester (White Plains, NY)
Bill Jacobs BMW (Naperville, IL)
Bobby Rahal BMW of South Hills (Canonsburg, PA)
BMW North Scottsdale (Phoenix, AZ)
Braman Motorcars (Miami, FL)
BMW of Anchorage (Anchorage, AK)
Chapman BMW (Phoenix, AZ)
BMW of Bridgeport (Bridgeport, CT)
Galleria BMW (D’Iberville, MS)
BMW of Des Moines (Urbandale, IA)
Habberstad BMW (Huntington Station, NY)
BMW of Grapevine (Grapevine, TX)
Hendrick BMW (Charlotte, NC)
BMW of Honolulu (Honolulu, HI)
Passport BMW (Marlow Heights, MD)
BMW of Louisville (Louisville, KY)
Paul Miller BMW (Wayne, NJ)
BMW of Monrovia (Monrovia, CA)
Rallye BMW (Westbury, NY)
BMW of Murrieta (Murrieta, CA)
Taylor BMW (Evans, GA)
BMW of Omaha (Omaha, NE)
Towne BMW (Williamsville, NY)
BMW of Peabody (Peabody, MA)
Tulley BMW (Nashua, NH)
BMW of Rochester (Rochester, NY)
United BMW (Alpharetta, GA)
BMW of Sioux Falls (Sioux Falls, SD)
Vista BMW (Coconut Creek, FL)
BMW of Sudbury (Sudbury, MA)
BMW of Tuscaloosa (Tuscaloosa, AL)

[nismosao]

The folks at Galleria have been an absolute pleasure to deal with. They're about 60 miles from me, but I do not hesitate to drive to them when I need something.

[RigaTony1982]

Good to see Bill Jacobs is on here. The best car dealer I've ever dealt with, both from a buying and service prospective.

[nerdogray]

What? My local Sonic dealer is not on the list? Say it isn't so.

[Saab Story]

Glad to see my local dealer isn't on the list lol

[Ibiza]

Braman 🤮

This is a early April fools joke?

[Sxs1687]

Originally Posted by Jason

Woodcliff Lake, NJ – March 29, 2022… BMW of North America announced today its annual Center of Excellence (COE) award winners, recognizing 32 BMW dealers across the U.S. for having delivered exceptional results in sales, service, and customer experience. The Center of Excellence awards are the highest honor a BMW center can receive for overall customer satisfaction and operational performance.

“We’re thrilled to celebrate the electrifying performance of this year’s winners and mark the return of the prestigious Center of Excellence award following a temporary pause in 2020,” said Sebastian Mackensen, president and CEO, BMW NA. “Our dealers are integral to the success of the BMW brand and we are extremely grateful for their tireless efforts, leadership and commitment to our customers. We look forward to an exciting 2022.”

All 350 BMW centers in the U.S. were measured on six different sales and aftersales Key Performance Indicators (KPIs) based on the Balanced Scorecard (BSC) Index. Winners outperformed their peers across these categories throughout 2021.

2022 Center of Excellence Award Recipients (listed in alphabetical order):

Bert Ogden BMW (McAllen, TX)
BMW of Westchester (White Plains, NY)
Bill Jacobs BMW (Naperville, IL)
Bobby Rahal BMW of South Hills (Canonsburg, PA)
BMW North Scottsdale (Phoenix, AZ)
Braman Motorcars (Miami, FL)
BMW of Anchorage (Anchorage, AK)
Chapman BMW (Phoenix, AZ)
BMW of Bridgeport (Bridgeport, CT)
Galleria BMW (D’Iberville, MS)
BMW of Des Moines (Urbandale, IA)
Habberstad BMW (Huntington Station, NY)
BMW of Grapevine (Grapevine, TX)
Hendrick BMW (Charlotte, NC)
BMW of Honolulu (Honolulu, HI)
Passport BMW (Marlow Heights, MD)
BMW of Louisville (Louisville, KY)
Paul Miller BMW (Wayne, NJ)
BMW of Monrovia (Monrovia, CA)
Rallye BMW (Westbury, NY)
BMW of Murrieta (Murrieta, CA)
Taylor BMW (Evans, GA)
BMW of Omaha (Omaha, NE)
Towne BMW (Williamsville, NY)
BMW of Peabody (Peabody, MA)
Tulley BMW (Nashua, NH)
BMW of Rochester (Rochester, NY)
United BMW (Alpharetta, GA)
BMW of Sioux Falls (Sioux Falls, SD)
Vista BMW (Coconut Creek, FL)
BMW of Sudbury (Sudbury, MA)
BMW of Tuscaloosa (Tuscaloosa, AL)

Passport BMW in MD huh?

Hmm. Before I bought a BMW years ago, I bought a Lexus from Passport Toyota next door and that place absolutely sucked. One of the worst experiences. Refused to honor promises...an extra key, oil changes, etc. I wrote angry emails to the owners of Passport about the whole experience, who had passportbmw email addresses. Never got a response/call/nothing. Maybe the BMW dealer is better than Toyota...prob is but I told myself I'd never go to any passport dealer again anyway. 🤷🏽‍♂️

BMW of Silver Spring and BMW of Catonsville have been great.

[Alpine300zhp]

How did Braman Miami and Vista Coconut Creek make the list??? Those of us who live in South Florida know why I say this. Those two are known to be among the worst BMM stores in Florida. On top of that, Vista Coconut Creek has a showroom that looks very dated.

[50shadesofhockenheim]

Some of these dealerships must be paying BMW NA off with the crazy mark ups they're charging

[e30nicole]

Rallye BMW 🙌

[modat]

I wonder how many of these dealerships are charging MSRP rather than those 10-15K ADMs

[Alpine300zhp]

Originally Posted by 50shadesofhockenheim

Some of these dealerships must be paying BMW NA off with the crazy mark ups they're charging

You know, it seems to me that making this list must be based, in large part, on the amount of profit the dealer makes rather than customer satisfaction. My observation mirrors yours….these dealers are bribing their way onto the list or they have high gross sales/profit and that is all BMWNA cares about.

[Smithcinema]

Originally Posted by 50shadesofhockenheim

Some of these dealerships must be paying BMW NA off with the crazy mark ups they're charging

Lol Paul Miller a bunch of crooks purchased 3 times in last 9 years with them , they wanted to charge me $10,000 over msrp to order a x7 , I can see if they wanted to sell me one on there lot for more money not to wait , but to order ??? No issue ordering a x7 so went to Atlantic City bmw who is not on this list and they even gave me a military discount and loyalty discount off the msrp on exactly what I wanted , I will never do business again with Paul Miller bmw

[ASAP]

Originally Posted by Alpine300zhp

How did Braman Miami and Vista Coconut Creek make the list??? Those of us who live in South Florida know why I say this. Those two are known to be among the worst BMM stores in Florida. On top of that, Vista Coconut Creek has a showroom that looks very dated.

This is 100% something to do w the most profitable or highest revenue generating stores... Braman is the worst dealer that I have ever stepped foot in.

Bmw of Fort Lauderdale is the best dealer in South Florida and family owned...

[Alpine300zhp]

Originally Posted by Sxs1687

Passport BMW in MD huh?

Hmm. Before I bought a BMW years ago, I bought a Lexus from Passport Toyota next door and that place absolutely sucked. One of the worst experiences. Refused to honor promises...an extra key, oil changes, etc. I wrote angry emails to the owners of Passport about the whole experience, who had passportbmw email addresses. Never got a response/call/nothing. Maybe the BMW dealer is better than Toyota...prob is but I told myself I'd never go to any passport dealer again anyway. 🤷🏽*♂️

BMW of Silver Spring and BMW of Catonsville have been great.

Passport BMW is not Passport Toyota. Ask anyone from the DC metro area (where I am originally from before relocating to South Florida) and they will tell you that Passport BMW is one of the top BMW stores in the entire region. They are a store that, based on my prior experience, actually deserves to be on the list.

[WATCHMY6]

Ralley BMW in Westbury has the best service… ask for Dennis Deljanin👍🏻👍🏻👍🏻

[Sxs1687]

Originally Posted by Alpine300zhp

Passport BMW is not Passport Toyota. Ask anyone from the DC metro area (where I am originally from before relocating to South Florida) and they will tell you that Passport BMW is one of the top BMW stores in the entire region. They are a store that, based on my prior experience, actually deserves to be on the list.

I figured and not disagreeing, but the name passport has gotten a sour taste for me because of that Toyota experience. Nevertheless, I don't live in that PG area so I probably won't ever go there. It's about a 50min to a hour from me. Though I'll keep that in mind if I ever need to.

[SteveinArizona]

Originally Posted by Alpine300zhp

Passport BMW is not Passport Toyota. Ask anyone from the DC metro area (where I am originally from before relocating to South Florida) and they will tell you that Passport BMW is one of the top BMW stores in the entire region. They are a store that, based on my prior experience, actually deserves to be on the list.

My BMW dealership (on the list) is part of a giant Penske foreign car dealership grouping. From what I have been able to see, the different general managers have a lot of independence so the dealership experience does vary from store to store.

[satish1015]

Rallye BMW FTMFW!!

Only dealership I will go to

[G35POPPEDMYCHERRY]

ah the classic circle jerk marketing

[NightWriter]

Originally Posted by Sxs1687

Passport BMW in MD huh?

Hmm. Before I bought a BMW years ago, I bought a Lexus from Passport Toyota next door and that place absolutely sucked. One of the worst experiences. Refused to honor promises...an extra key, oil changes, etc. I wrote angry emails to the owners of Passport about the whole experience, who had passportbmw email addresses. Never got a response/call/nothing. Maybe the BMW dealer is better than Toyota...prob is but I told myself I'd never go to any passport dealer again anyway. 🤷🏽‍♂️

BMW of Silver Spring and BMW of Catonsville have been great.

I know Passport is involved with the capital area CCA chapter, so that may factor into these ratings. (I live in Howard County, so I haven't had the opportunity to go to Passport in person.)

I've been servicing my cars at Catonsville for years and haven't had any issues there. But with my G80 order, I can't say I was too impressed with either Silver Spring or Catonsville. The former was very non-committal about pricing, and the latter was happy to accept an MSRP order, but subsequently told me they would require a $5k surcharge for my Dravit Grey option (which is only semi-Individual and does not normally induce long delays), on account that it would postpone delivery and therefore reduce their throughput of M cars and therefore threaten to reduce their future allocations. I thought that was BS and found other dealers to place my order with instead.

[b58.fazil]

Originally Posted by Jason

Woodcliff Lake, NJ – March 29, 2022… BMW of North America announced today its annual Center of Excellence (COE) award winners, recognizing 32 BMW dealers across the U.S. for having delivered exceptional results in sales, service, and customer experience. The Center of Excellence awards are the highest honor a BMW center can receive for overall customer satisfaction and operational performance.

“We’re thrilled to celebrate the electrifying performance of this year’s winners and mark the return of the prestigious Center of Excellence award following a temporary pause in 2020,” said Sebastian Mackensen, president and CEO, BMW NA. “Our dealers are integral to the success of the BMW brand and we are extremely grateful for their tireless efforts, leadership and commitment to our customers. We look forward to an exciting 2022.”

All 350 BMW centers in the U.S. were measured on six different sales and aftersales Key Performance Indicators (KPIs) based on the Balanced Scorecard (BSC) Index. Winners outperformed their peers across these categories throughout 2021.

2022 Center of Excellence Award Recipients (listed in alphabetical order):

Bert Ogden BMW (McAllen, TX)
BMW of Westchester (White Plains, NY)
Bill Jacobs BMW (Naperville, IL)
Bobby Rahal BMW of South Hills (Canonsburg, PA)
BMW North Scottsdale (Phoenix, AZ)
Braman Motorcars (Miami, FL)
BMW of Anchorage (Anchorage, AK)
Chapman BMW (Phoenix, AZ)
BMW of Bridgeport (Bridgeport, CT)
Galleria BMW (D’Iberville, MS)
BMW of Des Moines (Urbandale, IA)
Habberstad BMW (Huntington Station, NY)
BMW of Grapevine (Grapevine, TX)
Hendrick BMW (Charlotte, NC)
BMW of Honolulu (Honolulu, HI)
Passport BMW (Marlow Heights, MD)
BMW of Louisville (Louisville, KY)
Paul Miller BMW (Wayne, NJ)
BMW of Monrovia (Monrovia, CA)
Rallye BMW (Westbury, NY)
BMW of Murrieta (Murrieta, CA)
Taylor BMW (Evans, GA)
BMW of Omaha (Omaha, NE)
Towne BMW (Williamsville, NY)
BMW of Peabody (Peabody, MA)
Tulley BMW (Nashua, NH)
BMW of Rochester (Rochester, NY)
United BMW (Alpharetta, GA)
BMW of Sioux Falls (Sioux Falls, SD)
Vista BMW (Coconut Creek, FL)
BMW of Sudbury (Sudbury, MA)
BMW of Tuscaloosa (Tuscaloosa, AL)

Surprised that BMW of San Antonio isnt on here.