[JustinHEMI]

I had a few RW carbon bits on my F87 that were just fine, so I figured it was safe going with them again for my G87 for the mirror caps and lip spoiler. I guess I was wrong, because when there's defects, they'll first blame you then make it difficult to exhange.

One of the mirror caps arrived with a little piece broken.




It didn't seem to me that that piece would affect functionality, and that's what RW Carbon said, but still, it was broken (indicative of the quality it turns out), and they offered me 30 dollars to keep it which I agreed to.

They were right, it installed fine, and that broken piece doesn't affect the functionality. All good.


Here is that mirror cap when I finally got my car. Looks fine, right?




Then I started noticing a bulge on that cap.






I email them again, and this time someone texts me. Says "I see it all the time. Please re-install."

Ok, well, as you see above, there wasn't a bulge before, but sure, I can reinstall.

Here's what I found when I took it off, the cap was delaminating, so I text that photo back. But I also say I'm willing to try glue or something, and I did try 3M VHB tape, which did hold for a while.

Note, they never did respond to my text with this photo or VHB tape.




So over my 2K mile road trip, I see it starting to lift again and email RW.

Same person finally responds to texts, apologizing for not before, asks for more photos, then offers for me to REFUND THEM the 30 dollars to exchange for a new cap, OR pay for return shipping of the broken one.

Ok, seems shitty to me for a defective cap, twice over, but whatever, sure, I'll pay return shipping, but they want me to send the cap before they'll send a new one.


Leaves me with a very bad taste in my mouth.

I guess that's what you get not going with a real manufacturer.

[Bumpinjeep]

Thank you for making this thread. It holds the "manufacturer" accountable. Unfortunately, in my research, this doesn't seem out of the norm for RW Carbon so I'm avoiding them.

[JustinHEMI]

Originally Posted by Bumpinjeep

Thank you for making this thread. It holds the "manufacturer" accountable. Unfortunately, in my research, this doesn't seem out of the norm for RW Carbon so I'm avoiding them.

I wish I had known. I'm trying to be gracious during the whole thing, including making repairs, before asking for an EXCHANGE. I'm not asking for a refund. I didn't even ask for the 30 dollar refund from the first defect. I simply want to exchange a defective cap for one that isn't defective, and I don't want to run my car without a cap while I wait, or put the OE back on. Now the text guy is acting like they're going to be out a cap if I don't send back first.

Just, bleh.

He said "we're not Amazon."

[Bumpinjeep]

Originally Posted by JustinHEMI

He said "we're not Amazon."

You should have replied with "no shit, at least they stand behind their products."
Sorry you have to deal with this shit. Tell them you want a full refund. There's no reason to do business with this company. Clearly they don't make the product and just off load them for someone else. Sucks big time.

[JustinHEMI]

Originally Posted by Bumpinjeep

You should have replied with "no shit, at least they stand behind their products."
Sorry you have to deal with this shit. Tell them you want a full refund. There's no reason to do business with this company. Clearly they don't make the product and just off load them for someone else. Sucks big time.

This is a fact. When I eventually replace either this cap or the set, I'll post a picture of the simple label tape "RW Carbon" label that's covering up another label inside the cap.

But hey, I saved a lot of money, amirite?

[JustinHEMI]

For full disclosure, here's the text chain so you have both sides of the story. I recognize they ARE offering to exchange (or take a 30 dollar refund back from me), but on the terms that I send the broken one back first. I suppose that could be considered reasonable, I'm just saying it irks me. There's also risk every time you pop out those mirrors.





Note in this next screen shot, there's a couple weeks between the text where I said I tried the 3M tape and their reply. Their reply was triggered by another email from me.











This is where it ended other than telling him I know how to install them.

[///M TOWN]

No Bueno

Ratbastards… !!

Thanks for the heads up

[JustinHEMI]

Originally Posted by M2siast

Mmm reading it through I understand what he says, but I also disagree with them on the basic premise that the current part you’re sending back is garbage, so they’re not really losing out on a lot.
Unless they need it to get a lefund themselves.

He’s saying something that’s true, though, you’ll have a defective part forever (and likely will have to go back to the OEM one anyway), so going back to OEM while waiting doesn’t seem too unreasonable, and in a week you get a new part.

I get you’re irked but take a deep breath and see what makes sense at the end of the day. I totally get you being upset; all I’m saying is that feeling angry takes the best of us away sometimes.

PS: I still think the “amazon” part doesn’t belong. Being small is no different than being large, at times. This sentiment of “he’s big so he can afford to lose” is what kills companies.

The irk part is that I'm paying for it too. If it was simply "sure we'll exchange, pop the broken one off, here's a label, we'll send a new one out" I'd be find. The fact he went after the 30 dollars first, but offered a "better" alternative of me paying for return shipping, PLUS first, is what irks me. Just the whole shiftiness of it.

Most other companies I've dealt with would simply say "we're getting a new on one the way ASAP, return the broken one in the same box."

[JustinHEMI]

Originally Posted by M2siast

I gotcha.

Your expectation wasn’t met and got you angry.
I would be too.

Take a deep breath, think they paid you $30 for the first defect, if shipping costs you less than $30, you still came out on top and got a brand new one. Say shipping costs $15, that means you got $15 discount for your troubles and got brand new working parts.

Not much we can do for emotions other than letting them pass. Don’t act on it today. Let it percolate and sleep on it. Tomorrow things will be clearer.

I get what you're saying, I'm not really mad. I'm just pointing out that when something goes wrong with their products, they're going to act like it's you are wrong the whole way. People should aware of that. And as noted, this is normal behavior for them.

[JustinHEMI]

Originally Posted by M2siast

Thanks, definitely something to consider before buying.
An anecdote for me is dealers… they’re so happy to sell you the car, working on weekends and all… when you need service or parts, they’re never there. So it’s nice to know when what the post-sale is like beforehand to make an informed decision.

Unfortunately sometimes paying more is the best way to go…

Yep that even happened at my dealer regarding the vibrations of my car. Instead of addressing it, he said "All M cars vibrate like that."

Sales: good. Service: avoid.

[cmgbk75]

Hey JustinHEMI

https://www.bimmerpost.com/forums/sh...php?p=30229158

[JustinHEMI]

Originally Posted by cmgbk75

Hey JustinHEMI

https://www.bimmerpost.com/forums/sh...php?p=30229158

Thanks but I'm keeping them.


However, what if I didn't have them in this case? LOL

[burkhacs]

You were far more patient than I would have been, I would demanded a return for sure and then moved on to a chargeback if they didnt agree. It's wild they treated you like that.

[JustinHEMI]

Originally Posted by burkhacs

You were far more patient than I would have been, I would demanded a return for sure and then moved on to a chargeback if they didnt agree. It's wild they treated you like that.

That's where I am now. I emailed requesting to return for a refund. Absent that, Chase credit card will take care of it.

[BG42]

I ordered my lip from them originally never indicated back order and they kept telling me next week I just got a refund. Tbh most are just up selling you good ali express examples. I will say when I finally got sick of waiting and asked for a refund they didnt give me any trouble.

[JustinHEMI]

After being notified that Chase would enforce a refund if I simply sent them back both caps and provided tracking, they agreed to send me a replacement cap.

[cmgbk75]

Originally Posted by JustinHEMI

After being notified that Chase would enforce a refund if I simply sent them back both caps and provided tracking, they agreed to send me a replacement cap.

What bullshit it had to come to involving threats. Wonder how much business this cost them. Definitely lost mine.

Hope it’s resolved for you once and for all.

[JustinHEMI]

Originally Posted by cmgbk75

What bullshit it had to come to involving threats. Wonder how much business this cost them. Definitely lost mine.

Hope it’s resolved for you once and for all.

They continue to claim that they don't ship first because they have a history of not getting parts back.

This is being waived for me this one time.

Be that at is may, knowing this now would prevent me from buying from them again. As they said, they're not Amazon. At least there my defective Chinese knock offs would be exchanged the way I expect.

[JustinHEMI]

Originally Posted by M2siast

Cool, but I think Amazon would have done similarly, no? I mean, you’d probably have to buy a new part and then send the broken one back? Probably the same solution could have been applied here

Nope. Amazon would have send replacement and I could return broken within 30 days.

[MPR]

This is a smaller vendor though, right? (I've never heard of RW carbon)

Smaller companies aren't as financially capable of sending new stuff out with the assumption that they'll get the defective part back. I'd just do what you need to do to hopefully get a better part, ideally at the cost of less than a tank of gas, and don't do business with them again.

[burkhacs]

Amazon has ruined the perception of reasonable expectations for smaller businesses.

[JustinHEMI]

Originally Posted by burkhacs

Amazon has ruined the perception of reasonable expectations for smaller businesses.

They're a chinese drop ship company. I don't think it's unreasonable for them to send a replacement in exchange for a defective item.