[BgsDks]

So my dealer gave me an order number, and when I registered in my garage, the car attached to the order says "Order Received", but this car is not as I have spec'd it out. Here are the discrepancies:

My Build

6M
Regular steering wheel
Non-heated wheel
No HUD
No wireless charge
Silver Wheels

The Car attached to the order #
Auto
Alcantera
Heated
HUD
Wireless charge
Black wheels


Salesman said it was a mistake of sorts, but will be changed when it goes "in production". When I brought this to his attention, he said don't worry, it's all good, it will be changed to my specs.

I don't want to cross-examine this guy - I just want a car.

[ednir98]

Normally, there are small discrepancies on the tracker, things such as brake/wheel color, individual paint, etc. However, I'd say your discrepancies are out of the norm.

If I had to bet:
A.) you were provided the wrong prod #
B.) you accidentally typed the wrong #
C.) your sales person is a doorknob

[JABCAT]

Ask the sales guy to provide you with the order sheet he submitted & verified. I'd also go with C above, your salesman doesn't appear to know what he's talking about.

[M_Power Rob]

I had no issues/discrepancies when mine went through (MY23). Odd that the system regressed over time.

To OP...ask your CA to send you an updated VIR (Vehicle Information Report).

[rons e92]

Originally Posted by M_Power Rob

I had no issues/discrepancies when mine went through (MY23). Odd that the system regressed over time.

To OP...ask your CA to send you an updated VIR (Vehicle Information Report).

This is the correct answer. Get him to send you the VIR. Make sure the production number matches what you have.

[JeffTXM2]

The photo of my M2 has black wheels but lists silver wheels under standard options, which were what I selected.

My status is also on “Order Received” and I’m wondering if I’ll be messaged when it moves through the various stages of production.

[e92_enthusiast_1]

Originally Posted by JeffTXM2

The photo of my M2 has black wheels but lists silver wheels under standard options, which were what I selected.

My status is also on “Order Received” and I’m wondering if I’ll be messaged when it moves through the various stages of production.

The preview in mybmw (web version) is buggy cause my pic doesn't match my spec either (wrong body color, caliper color and wheel color) but I do think it will fix itself once the car moves from order received but I'm just guessing. My options look right in the breakdown too is why I say that.

I read that if you have the mybmw mobile app on your phone that you'll get a push notification once the car moves from order received/gets a VIN but idk how reliable that info is.

[BgsDks]

Originally Posted by ednir98

Normally, there are small discrepancies on the tracker, things such as brake/wheel color, individual paint, etc. However, I'd say your discrepancies are out of the norm.

If I had to bet:
A.) you were provided the wrong prod #
B.) you accidentally typed the wrong #
C.) your sales person is a doorknob

No, No, Maybe

That said, it has been updated

[BgsDks]

Interestingly enough, it was updated to show silver wheels and the Manual trans, and the base steering wheel, but still shows HUD and wireless.

Progress, not perfection...

And I may decide to keep the HUD

[Squidget]

You can always ask them to log into the order bank and take a photo of the order, and text it to you.

My CA did that to confirm my order matched. She was great, she kept me looped in during the whole process and let me double-check everything.

[gondolafanclub]

my car has been 102 status for weeks and I had my dude submit a change to add the wheel and remove the wireless charger, he said it was approved
the mybmw garage shows the wheel now but also still lists the charger
not sure what happened there

[JABCAT]

Originally Posted by BgsDks

Interestingly enough, it was updated to show silver wheels and the Manual trans, and the base steering wheel, but still shows HUD and wireless.

Progress, not perfection...

And I may decide to keep the HUD

Why not just get the submitted order confirmation from the dealership instead of relying on the app? In 5 seconds you'd have your answer.

[Bret]

Originally Posted by e92_enthusiast_1

I read that if you have the mybmw mobile app on your phone that you'll get a push notification once the car moves from order received/gets a VIN but idk how reliable that info is.

I haven't received a single push notification and my car's at stage (10) Ready for transport.

[Game]

Your dealer should give you a build sheet with your production number.

[BgsDks]

Originally Posted by Squidget

You can always ask them to log into the order bank and take a photo of the order, and text it to you.

My CA did that to confirm my order matched. She was great, she kept me looped in during the whole process and let me double-check everything.

Yeah - I can do that

[MG20i]

Mine doesn't match either. Gray with Black wheels. I am getting Twilight Purple and silver wheels. It may or may not update once I get a VIN.

[BgsDks]

Originally Posted by Game

Your dealer should give you a build sheet with your production number.

I texted my salesman requesting my VIR and got ……nothing, nada, zip.


Not even an acknowledgment, and I got the “read” message

[beren]

When I ordered mine, I received a printout of the actual order so that I could review it right there in the dealership. I guess maybe all shops don't do that?

[e92_enthusiast_1]

Originally Posted by beren

When I ordered mine, I received a printout of the actual order so that I could review it right there in the dealership. I guess maybe all shops don't do that?

I did my order by email and same CA sent me my VIR to confirm it.

Originally Posted by BgsDks

I texted my salesman requesting my VIR and got ……nothing, nada, zip.


Not even an acknowledgment, and I got the “read” message

Send request by email. Probably saw the txt and was gonna send later and "forgot". You might also be able to request help from BMW genius if you wanna email them too. Maybe they won't send vir but they could confirm what options they see for your order. I asked them to confirm some of mine and they did.

[M_Power Rob]

Originally Posted by BgsDks

I texted my salesman requesting my VIR and got ……nothing, nada, zip.


Not even an acknowledgment, and I got the “read” message

Maybe pick up the phone and dial or go down to see him/her.

If they are too busy for you (which is BS), there are channels to take care of that. Bottom line, your CA is YOUR main point of contact all the wat through taking delivery. He/she should be proactively providing you updates and respond to all reasonable requests you make of them.

[JABCAT]

Originally Posted by M_Power Rob

Maybe pick up the phone and dial or go down to see him/her.

Now that's just nonsense, you mean actually talk to someone. What year is this, we don't actually use phones for talking anymore, and we definitely don't communicate in person. That's so 20th century.

[Squidget]

If your CA is unresponsive, go to their manager. Do not accept shitty service. You have the right to verify you are getting what you wanted.