[new2M2]

Hello all,

Been a bit since I posted but just had something happen this morning that I'm hoping I can get some feedback on what to do. I'll try and be brief.

I bought by M2 in late September last year, new from the dealer in Zandy blue. I've absolutely loved the car and bought it as an investment in manual as the fact that manuals are fading should increase or enhance interest when I go to sell it. I keep it pristine and hand wash it weekly. Let's just say she's pampered more than my kids. Total miles ~9k (2500 of which are artificial from driving it home from dealer in another state and having to emergency drive a couple of times).

I took it into the dealer for a routine oil change and a tire repair/replacement for a nail in the passenger rear tire. As I was waiting I took note that it was taking a while considering I had been nearly the first person in this morning.

The advisor comes to find me and asks me to join him and said there was an issue in the shop that he needed to discuss. I walked with him and he revealed that the tech had called him and said there was some damage on the car. Turns out the tech upon moving the car our thought it was in reverse when in fact it was first gear and drove it under a work bench.

The hood is gouged and will need to be replaced and the front bumper will need to be replaced from damage. To rectify they are taking this action:
1. Ordering factory parts for hood and bumper
2. Custom matching the paint and replacing said parts
3. Leaving it as a factory repair so it doesn't alert title/carfax and thus will not have diminished value.

I have a couple of thoughts:
1. Being this is an investment vehicle, even if it's not on a report somewhere another dealer or individual on trade in will likely be smart enough to notice the parts aren't the original
2. While there is no concern over structural damage the inherent value to ME being the nicest/most expensive car I've owned that I researched for two years before buying is a real thing.

I'd love feedback from this group, in particular if there is someone that works at a BMW dealership to know what I should really expect if I make demands. Honestly, my first thought is to ask them to give me top trade dollar and give me a new one for dealer cost, but I don't know if that's reasonable.

In the end I just want my pristinely kept car back with original non repaired parts.

[ednir98]

Hate to break it to ya but at ~10k miles in 1 year you're past the "investment" stage unless you stop driving it right now and wait 10 years to sell it.

But anyways, sorry this happened to you. I hope the repair comes out flawless.

[M_Power Rob]

First off, you say it's an investment and ultimately cared for for resale. Well, unfortunately, you bought the wrong car. Its an M2, manual or not, that will have depreciated and not limited in production. Its not like selling a used Enzo or Carrera GT.

You bought a manual M2 for you....drive the car and enjoy it.

[FryCookOnVenus]

That has to be incredibly frustrating and disappointing. I'm sorry that happened.

1) The dealership handled the repair appropriately. If you decide to keep this car, I think it's reasonable to ask for, perhaps, $2,500 in service credits for your troubles.

2) If the thought of your car no longer being perfect will always bother you, then you have to replace it. Only you know that.

3) If you sell it, you will take a hit. If BMW buys it, you will take a hit. Up to you to decide how much you're willing to part with to get something brand new.

4) Regarding resale . . . I wouldn't know or care if BMW replaced the hood with OEM parts.

5) I'd just ask BMW for service credits and make peace with having a car that's not "perfect."

Good luck. I hope it works out in a way that's satisfying.

[mrdudley]

You should use the opportunity to swap to an Alpha N hood (joking).

As others have mentioned, buying and selling in any way is going to leave you deeper in the red. The car eats the most amount of depreciation in the first year.

Ask the dealer for service credits, and see if they’ll work with you.

[new2M2]

Thanks for the feedback all.

To clarify, I don't mean actual appreciating asset like a hypercar or something, just something that when I go to sell it will likely offer a reasonable return with limited depreciation because of the care taken with it. Which is why I'm most disappointed as I'm concerned non original factory condition will impact the perception of the care taken.

Would YOU care if you were buying a used vehicle if you knew the hood and front bumper were replaced? I would, even if not registered as an accident. I'd be interested to hear if others would as well?

EDIT**sounds like most agree that credits is a reasonable ask here, thank you again for the feedback!

[JABCAT]

1. It's going to depreciate just like every other mass-produced vehicle.

2. They're repairing it.

3. As long as the repairs/paint match are to your satisfaction, I don't feel you're entitled to anything extra.

4. No I wouldn't care if the hood & bumper were replaced. The bumper is a cheap piece of plastic, and as long as they're oem parts, it doesn't matter.

I recently had to replace my rear bumper cover, you'd never know unless I told you. If it bothers you that much, get it repaired, sell/trade it & get a new one.

[M_Power Rob]

If factory parts, factory paint and matches and looks perfect, only ones who will know are you and dealership. If done right, it should look like it never happened (and won't hurt resale). There are many here who have had cosmetic damage and repaired with no evidence it ever happened.

Again, the car will depreciate. Is what it is. Just take care if it as best as can be, but drive it and enjoy and whatever you get for it when you sell, be happy with.

Some dealers will give you something for your troubles and some won't. The most important thing is they repair and paint properly. After the repair and curing period, take to a specialist and have the car paint corrected, PPFd and ceramic coated.

[techwhiz1]

Sounds like they did the correct thing.

An M2 cannot be thought of as an investment vehicle.

Cars are.specifically depreciating assets that create a liability (why it's mandatory to insure them).

An M2 is not a CSL.

[wjones14]

Originally Posted by new2M2

Thanks for the feedback all.

Would YOU care if you were buying a used vehicle if you knew the hood and front bumper were replaced? I would, even if not registered as an accident. I'd be interested to hear if others would as well?

I may be in the minority, but I would definitely care that the hood and front bumper were replaced. I have talked about this many times with other enthusiast friends and many of them feel the same way.

The factory paint isn't always 100% great, but it is applied by robots and has uniform thickness. A human isn't likely to duplicate that uniformity, regardless of how good they are. Plus, there are almost always tell-tale signs that a body part has been painted, for someone who knows what to look for.

Really sorry this happened to you. If it were my car, it would always bug me, and I would never look at the car the same way again. It would bug me so much that I'd probably sell it to be honest. I understand that some may think I'm crazy to think that way, but to me there's nothing like the factory paint.

[KC87ZB]

In regards to your questions - will anyone be able to tell the parts have been replaced? So long as OEM and the paint/finish is excellent there is no way anyone is really going to know, there is nothing to distinguish the parts.

Cars are cars. They depreciate and they get damaged, up to you on what to do and how you feel about it.

[new2M2]

Thanks again for the feedback, I'm honestly a bit surprised that most would seem to be cool with it. I also realize by most of the comments regarding depreciation that I should have probably left out the more emotional intent when I bought the car and focus on the core issue. So l'm wondering how most would respond to this:

You take your car that costs alot of money (to you) and that you take very good care of to get an oil change at the dealership. They drive the car under a work bench and the hood and bumper would need to be replaced. How do you react and what do you expect them to do to make it right?

[speedmaster20d]

If an unlikely event that this generation M2 becomes a true collectible car in 20, 30 years from now the fact that bumper was replaced by dealer will have zero impact in how much you can get for it.

[Mr. Hankey]

Originally Posted by new2M2

To clarify, I don't mean actual appreciating asset like a hypercar or something, just something that when I go to sell it will likely offer a reasonable return with limited depreciation because of the care taken with it. Which is why I'm most disappointed as I'm concerned non original factory condition will impact the perception of the care taken.

This only matters for private sale. I have seen cars with limited miles, 5 years old and brand new out of their bubble trade in for the same amount as the same model car, same year with high miles scratches, door dings, vomit and animal hair inside with cigarette burns to a dealer. Completely different game if it's a rare car. That is to say drive them and use them, you'll get (nearly) the same money back.

If this is going to bother you (and this would be me with my first M3, so I'm really sorry this happened), then I'd see if they would do the repairs and get you a newly ordered car at some kind of discount with that in trade. It would be similar to a lease turn-in in where they would essentially charge you for the miles that are on the odometer since you did use the car (real depreciation), but get you a similar payment on a new one.

[Montaver]

The G87 M2 is not an investment vehicle unless you are investing to lose money

[reallymarkedup]

Originally Posted by Montaver

The G87 M2 is not an investment vehicle unless you are investing to lose money

Nah man, it's an investment in fun! Can I get a hell ya?! Anyone? No? ...nothing? Ok, but I'm still gonna post this.

[JABCAT]

Originally Posted by new2M2

So l'm wondering how most would respond to this:

You take your car that costs alot of money (to you) and that you take very good care of to get an oil change at the dealership. They drive the car under a work bench and the hood and bumper would need to be replaced. How do you react and what do you expect them to do to make it right?

It's subjective. To me, my M2 is not a rare, overly expensive car. I take it to the dealership for scheduled maintenance. If the situation occurred, I'd expect them to repair to as-new condition. That's it. I wouldn't expect, nor ask for anything else.

I have another car that is very rare, and cost double what my M2 cost. That car has never seen a dealership. I perform all the regular maintenance myself, and for anything else, it would see a high-end performance shop. That said, when I took that car to get ppf'd I got a call from the shop regional manager. "We have an issue, when pulling the car in, the front splitter got caught on the lift and cracked. Do you happen to have the part number?"

I gave them the part number, they were able to source an oem front splitter ($2k), and installed it. The guy apologized profusely and thanked me for not going nuts on him. They admitted their mistake, took ownership, and fixed it. I've since taken my last 5 vehicles to them for ppf because they are a stand up shop and do excellent work.

If the dealership repairs your car correctly, you'll never know it was damaged, and neither will anyone else.

[OldButSmooth]

The damage will no doubt be rectified to your (obvious) high standards. I find myself agreeing with other forum members, the M2 G87 is not an investment as it will decrease in value over the forthcoming years. It is however an investment in your happiness, it is evident you love this car and when all said and done a manual transmission will most likely be worth a little more than an identical example with the ZF transmission. Although the G87 will loose value, it will retain far more of its initial purchase price than many other cars....thinking Audi, Mercedes, Range Rover to name but a few.

[Tyga11]

Originally Posted by FryCookOnVenus

That has to be incredibly frustrating and disappointing. I'm sorry that happened.

1) The dealership handled the repair appropriately. If you decide to keep this car, I think it's reasonable to ask for, perhaps, $2,500 in service credits for your troubles.

2) If the thought of your car no longer being perfect will always bother you, then you have to replace it. Only you know that.

3) If you sell it, you will take a hit. If BMW buys it, you will take a hit. Up to you to decide how much you're willing to part with to get something brand new.

4) Regarding resale . . . I wouldn't know or care if BMW replaced the hood with OEM parts.

5) I'd just ask BMW for service credits and make peace with having a car that's not "perfect."

Good luck. I hope it works out in a way that's satisfying.

+1

Since OP is keeping it long term - I would ask them to provide an extended warranty at no cost and see if they agree to that. That should be worth around $4K depending on length / miles.

[RPM33]

Originally Posted by techwhiz1

Sounds like they did the correct thing.

An M2 cannot be thought of as an investment vehicle.

Cars are.specifically depreciating assets that create a liability (why it's mandatory to insure them).

An M2 is not a CSL.

My thoughts exactly!! It’s an M2 not a Ferrari. An M2 is not an investment vehicle!

[RPM33]

Originally Posted by new2M2

Hello all,

Been a bit since I posted but just had something happen this morning that I'm hoping I can get some feedback on what to do. I'll try and be brief.

I bought by M2 in late September last year, new from the dealer in Zandy blue. I've absolutely loved the car and bought it as an investment in manual as the fact that manuals are fading should increase or enhance interest when I go to sell it. I keep it pristine and hand wash it weekly. Let's just say she's pampered more than my kids. Total miles ~9k (2500 of which are artificial from driving it home from dealer in another state and having to emergency drive a couple of times).

I took it into the dealer for a routine oil change and a tire repair/replacement for a nail in the passenger rear tire. As I was waiting I took note that it was taking a while considering I had been nearly the first person in this morning.

The advisor comes to find me and asks me to join him and said there was an issue in the shop that he needed to discuss. I walked with him and he revealed that the tech had called him and said there was some damage on the car. Turns out the tech upon moving the car our thought it was in reverse when in fact it was first gear and drove it under a work bench.

The hood is gouged and will need to be replaced and the front bumper will need to be replaced from damage. To rectify they are taking this action:
1. Ordering factory parts for hood and bumper
2. Custom matching the paint and replacing said parts
3. Leaving it as a factory repair so it doesn't alert title/carfax and thus will not have diminished value.

I have a couple of thoughts:
1. Being this is an investment vehicle, even if it's not on a report somewhere another dealer or individual on trade in will likely be smart enough to notice the parts aren't the original
2. While there is no concern over structural damage the inherent value to ME being the nicest/most expensive car I've owned that I researched for two years before buying is a real thing.

I'd love feedback from this group, in particular if there is someone that works at a BMW dealership to know what I should really expect if I make demands. Honestly, my first thought is to ask them to give me top trade dollar and give me a new one for dealer cost, but I don't know if that's reasonable.

In the end I just want my pristinely kept car back with original non repaired parts.

Ask the dealership for some service credits or an extended warranty immediately!!

[fluffhead]

I wouldn't mind if the car needed to be repainted, but I personally wouldn't let the dealer do it unless I knew exactly who was doing the work.You should be given the option to take it where you want and be reimbursed. Maybe the dealer uses the best shop in town, but I would think they use the cheapest.

This could also be an opportunity to get a European front bumper (no yellow reflectors). Plus, I would ask for something else to make it right as others have mentioned.