peter pan bmw in san mateo

r1 335i · 03-30-2009, 08:45 PM

wussup all,

so i bought my alpine white 08 335i sedan a little bit over a week and a half ago. i brought it home and noticed there are corrosion spots on the paint. there are also 2 scratches on the rear bumper. from what i remembered, the salesman did not perform a walk around with me. i was told from several other dealerships (non-bmw) that they are required to perform a walk through. what should i do about this? i spoke with the general sales manager, but he seems to be trying to shove me out the door instead of trying to help. i think he expects me to let it go just because he promises a free trunk mat, detail job (horrible quality), and a free tank of gas. the salesman is showing a lot of attitude that i came back with my complaints. i'm afraid if i complain anymore, they'll just try to damage the car. the salesman also told me the car has the ipod controls which i really wanted, but it doesn't have. he basically said "oh well, i guess it doesn't" when i mentioned it to him after i purchased the car.

i guess my question is, who and where could i go for this? i feel like i just spent so much money on a car that could have been nice instead of a car that is nice. i feel like i screwed myself on this car, even though they are just minor things.

thanks for any help!

EuRoTUneR · 03-30-2009, 08:48 PM

i would threaten them with future business and you will not refer any of your buddies there ( mention you have alot of BMW buddies even if you dont ) and give them hell is what i would personally do...like you said no reason for that kind of service when u spend that kind of money

ToadHollow · 03-30-2009, 08:52 PM

I think you're sweatin' little stuff bro ......

I would definitely take the dealer up on the "free" goodies you mentioned but aside from that ....... I really don't believe you're going to get anywhere. Maybe you work a deal out for the Ipod adapter to be installed rather than the detail & gas.

For what the dealer charges for the trunk mat and detail job you'll be saving them money going for the Ipod. You've got a NEW CAR bro!! Get in her and take her for a spin ...... (the car).

....

EuRoTUneR · 03-30-2009, 08:54 PM

true about the free stuff...but if its a new car the paint corrosion and scratches on bumper should deff be takn care of. but im assuming its pre owned unles its a left over 08 mab

r1 335i · 03-30-2009, 09:45 PM

its left over 08's. still brand new and still quite a bit of money...

CTsang1234 · 03-30-2009, 11:01 PM

You should have seen a Due Bill from the dealer. This would outline exactly what you are entitled to, detailing, mats, adding alarm, etc. Did they give you this? That sucks that the salesperson didn't fully review the full options of the car and go over the condition of the car.

tekieru · 03-30-2009, 11:29 PM

who'd you buy it from?

dkhm3 · 03-30-2009, 11:49 PM

corrosion? if it is corrosion, bmw warranty will cover it.

scratches? you should have done a better job walking through it before taking off the lot. the dealer is just going to say you probably scratched the car afterwards....

sorry, bud...

-=Hot|Ice=- · 03-31-2009, 12:28 AM

Quote:

Originally Posted by dkhm3

corrosion? if it is corrosion, bmw warranty will cover it.

scratches? you should have done a better job walking through it before taking off the lot. the dealer is just going to say you probably scratched the car afterwards....

sorry, bud...

r1 335i · 04-01-2009, 03:10 PM

Quote:

Originally Posted by dkhm3

corrosion? if it is corrosion, bmw warranty will cover it.

scratches? you should have done a better job walking through it before taking off the lot. the dealer is just going to say you probably scratched the car afterwards....

sorry, bud...

yup, that's what those mofos said. but i think they aren't pushing on that because they don't have that sign off on the "walk thru" i'm supposed to perform with the dealer.

Nikolas · 04-01-2009, 08:51 PM

I'm guessing the corrosion is from the lost boys peeing on the car and the scratch must be that damned Hook!

CTsang1234 · 04-01-2009, 09:57 PM

Quote:

Originally Posted by Nikolas

I'm guessing the corrosion is from the lost boys peeing on the car and the scratch must be that damned Hook!

no, it's probably the pixy dust.

Mr.335iCoupe · 04-01-2009, 11:20 PM

that sucks! from my experience, peter pan is probably the worst bmw dealership in the bay area. read other threads. did you buy it from victor hung?

tekieru · 04-02-2009, 02:01 AM

Quote:

Originally Posted by Mr.335iCoupe

that sucks! from my experience, peter pan is probably the worst bmw dealership in the bay area. read other threads. did you buy it from victor hung?

Whats wrong with him?

Mr.335iCoupe · 04-02-2009, 02:56 AM

very bad customer service. and rude.

Phil G. · 04-02-2009, 07:38 AM

First off, R1 335, you made the key mistake of taking the car without completely checking it over. I don't care if it's a new leftover, it's your responsibility to do a walkaround, drive the car, and make sure that it has the options that were advertised (like the iPod adapter). That being said, I would go to the sales manager and calmly let him know that the car is just not right and that you are respectfully asking him to make it right, and up to spec. The "extras" the salesman is throwing in are nothing and essentially worthless. I know that when I get a car, I want it to be perfect - no corrosion, scratches -- perfect. If you don't get satisfaction, write a letter to the GM and owner of the dealership and a copy of BMW Customer Relations very clearly spelling out the issues. Good luck - you'll know better next time. I know because I did the same thing with a new Audi S4 - the transmission wasn't right, but I took delivery anyway and after the trans was out of the car x3, I traded it back to the dealer (with all of 2400 miles on it) for my TT.

Bobble · 04-02-2009, 10:31 AM

New car warranty will take care of the paint defects if the corrosion is found to be a defect. As far as the scratches go cut your loses on that and after they sort out the defective paint get a good detailer to take care of that on your own and chalk that up to a lose on your part. As far as the iPod adapter goes, do you have anything in writing from the dealer, price quote anything outlining the options? If so, calmly and respectfully talk to the salesman and the GM using that as your evidence as to what they should have sold you, ask that they install that and no worries on trunk mat or detail. Heck the trunk mat is $55 from Tischer and the detail cost them nothing but an employees hourly and I'll be that person is simply a lot person not an Autobody person, do they even have a body shop there? If none of this works write the letter to the Dealer's owner and BMW NA and follow it up a week later with a call to BMW NA and please document all interactions as right now it seems like it's just a he said/she said thing and that won't get you any leverage. Good luck.

Aurora Bearialis · 04-02-2009, 10:40 AM

I wouldn't trust anything Peter Pan. Peter Pan BMW nor Peter Pan Peanut Butter... Now if it was Rufio thats a different story!

RUFIOOOOOOOOOOOOOOOOOOOOOOO

tom9984 · 04-02-2009, 01:22 PM

I bought my '08 335i from Jason Lau at Peter Pan BMW and had a great experience.

I've heard everyone else there is just horrible though. I notice a lot of the BMWs I see in my area are all from Peter Pan BMW. I'm guessing because they have the best prices, but maybe not the best service.

mgl · 04-02-2009, 01:26 PM

i live 2 miles from peter pan bmw and they are by far the closest bmw dealer to me. and lets just say i did not buy from them or service my car there.

pjm · 04-02-2009, 02:12 PM

Peter Pan. Isn't that the wash basin in a whorehouse?

SW335 · 04-02-2009, 05:00 PM

Peter Pan BLOWS. THEY ARE TERRIBLE. I keep going back b/c they are so damn close and I hate myself for it!

03-30-2009, 08:45 PM	#1
r1 335i Private First Class 4 Rep 114 Posts Drives: 08 335i Join Date: Mar 2009 Location: bay area iTrader: (0)	peter pan bmw in san mateo wussup all, so i bought my alpine white 08 335i sedan a little bit over a week and a half ago. i brought it home and noticed there are corrosion spots on the paint. there are also 2 scratches on the rear bumper. from what i remembered, the salesman did not perform a walk around with me. i was told from several other dealerships (non-bmw) that they are required to perform a walk through. what should i do about this? i spoke with the general sales manager, but he seems to be trying to shove me out the door instead of trying to help. i think he expects me to let it go just because he promises a free trunk mat, detail job (horrible quality), and a free tank of gas. the salesman is showing a lot of attitude that i came back with my complaints. i'm afraid if i complain anymore, they'll just try to damage the car. the salesman also told me the car has the ipod controls which i really wanted, but it doesn't have. he basically said "oh well, i guess it doesn't" when i mentioned it to him after i purchased the car. i guess my question is, who and where could i go for this? i feel like i just spent so much money on a car that could have been nice instead of a car that is nice. i feel like i screwed myself on this car, even though they are just minor things. thanks for any help!
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03-30-2009, 08:48 PM	#2
EuRoTUneR Eurotuner 23 Rep 402 Posts Drives: E90 330i Join Date: Jan 2009 Location: New York City iTrader: (1) Garage List 2006 330i [0.00]	i would threaten them with future business and you will not refer any of your buddies there ( mention you have alot of BMW buddies even if you dont ) and give them hell is what i would personally do...like you said no reason for that kind of service when u spend that kind of money
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03-30-2009, 08:52 PM	#3
ToadHollow Once upon a time ...... 276 Rep 5,048 Posts Drives: 2008 JB E92 - SOLD 5/2010 Join Date: Sep 2008 Location: Asti, Italy & Austin, Texas iTrader: (16) Garage List 2008 E92 335i [8.00]	I think you're sweatin' little stuff bro ...... I would definitely take the dealer up on the "free" goodies you mentioned but aside from that ....... I really don't believe you're going to get anywhere. Maybe you work a deal out for the Ipod adapter to be installed rather than the detail & gas. For what the dealer charges for the trunk mat and detail job you'll be saving them money going for the Ipod. You've got a NEW CAR bro!! Get in her and take her for a spin ...... (the car). .... __________________
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03-30-2009, 08:54 PM	#4
EuRoTUneR Eurotuner 23 Rep 402 Posts Drives: E90 330i Join Date: Jan 2009 Location: New York City iTrader: (1) Garage List 2006 330i [0.00]	true about the free stuff...but if its a new car the paint corrosion and scratches on bumper should deff be takn care of. but im assuming its pre owned unles its a left over 08 mab
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03-30-2009, 09:45 PM	#5
r1 335i Private First Class 4 Rep 114 Posts Drives: 08 335i Join Date: Mar 2009 Location: bay area iTrader: (0)	its left over 08's. still brand new and still quite a bit of money...
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03-30-2009, 11:01 PM	#6
CTsang1234 Private 4 Rep 72 Posts Drives: 07 335i Vert / 04 545i SMG Join Date: Feb 2009 Location: San Mateo, CA iTrader: (0)	You should have seen a Due Bill from the dealer. This would outline exactly what you are entitled to, detailing, mats, adding alarm, etc. Did they give you this? That sucks that the salesperson didn't fully review the full options of the car and go over the condition of the car. __________________ 07 335i Convertible / Jet Black, Black, 6spd manual, Sport, Premium, L7, Heated Seats, 19" iForged Drift, KW V2 suspension, Xede re-map, AA Blow Off Valve, 20% tint 04 545i Silver Gray / Gray, SMG, Sport, 35% tint, 20" Zenetti Duece, Sprintbooster
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03-30-2009, 11:29 PM	#7
tekieru Private First Class 5 Rep 121 Posts Drives: 2008 Infiniti G35x Join Date: Feb 2009 Location: San Francisco iTrader: (0)	who'd you buy it from? __________________ Audi or BMW?
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03-30-2009, 11:49 PM	#8
dkhm3 Brigadier General 1882 Rep 3,341 Posts Drives: 991.2 GT3 2020 X3MC Join Date: Jan 2009 Location: Orange County iTrader: (0)	corrosion? if it is corrosion, bmw warranty will cover it. scratches? you should have done a better job walking through it before taking off the lot. the dealer is just going to say you probably scratched the car afterwards.... sorry, bud... __________________ Currently: 2018 GT3 2020 X3MC Previously: 1999 M3 2002 M3 2005 S4 2008 C63 2015 M3 2016 X5M 2019 911S
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04-01-2009, 08:51 PM	#11
Nikolas Colonel 313 Rep 2,576 Posts Drives: 996 TT Join Date: Jul 2007 Location: Sierra Mountains iTrader: (0)	I'm guessing the corrosion is from the lost boys peeing on the car and the scratch must be that damned Hook!
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04-01-2009, 11:20 PM	#13
Mr.335iCoupe Q(0_0Q) 65 Rep 581 Posts Drives: e92 335i Join Date: Jul 2008 Location: San Francisco iTrader: (5)	that sucks! from my experience, peter pan is probably the worst bmw dealership in the bay area. read other threads. did you buy it from victor hung?
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04-02-2009, 02:56 AM	#15
Mr.335iCoupe Q(0_0Q) 65 Rep 581 Posts Drives: e92 335i Join Date: Jul 2008 Location: San Francisco iTrader: (5)	very bad customer service. and rude.
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04-02-2009, 07:38 AM	#16
Phil G. First Lieutenant 12 Rep 319 Posts Drives: 328xi Join Date: Apr 2007 Location: Maple Glen, PA iTrader: (2)	First off, R1 335, you made the key mistake of taking the car without completely checking it over. I don't care if it's a new leftover, it's your responsibility to do a walkaround, drive the car, and make sure that it has the options that were advertised (like the iPod adapter). That being said, I would go to the sales manager and calmly let him know that the car is just not right and that you are respectfully asking him to make it right, and up to spec. The "extras" the salesman is throwing in are nothing and essentially worthless. I know that when I get a car, I want it to be perfect - no corrosion, scratches -- perfect. If you don't get satisfaction, write a letter to the GM and owner of the dealership and a copy of BMW Customer Relations very clearly spelling out the issues. Good luck - you'll know better next time. I know because I did the same thing with a new Audi S4 - the transmission wasn't right, but I took delivery anyway and after the trans was out of the car x3, I traded it back to the dealer (with all of 2400 miles on it) for my TT. __________________ Phil G. 2009 BMW 328i (x-Drive) e-90, 2010 Audi A4 Prem+, 2008 Audi TT Roadster S-Line
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04-02-2009, 10:31 AM	#17
Bobble Major 56 Rep 1,232 Posts Drives: Whatever POS the wife leaves Join Date: Oct 2008 Location: SoCal iTrader: (1)	New car warranty will take care of the paint defects if the corrosion is found to be a defect. As far as the scratches go cut your loses on that and after they sort out the defective paint get a good detailer to take care of that on your own and chalk that up to a lose on your part. As far as the iPod adapter goes, do you have anything in writing from the dealer, price quote anything outlining the options? If so, calmly and respectfully talk to the salesman and the GM using that as your evidence as to what they should have sold you, ask that they install that and no worries on trunk mat or detail. Heck the trunk mat is $55 from Tischer and the detail cost them nothing but an employees hourly and I'll be that person is simply a lot person not an Autobody person, do they even have a body shop there? If none of this works write the letter to the Dealer's owner and BMW NA and follow it up a week later with a call to BMW NA and please document all interactions as right now it seems like it's just a he said/she said thing and that won't get you any leverage. Good luck.
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04-02-2009, 10:40 AM	#18
Aurora Bearialis ¡Barça! 168 Rep 12,042 Posts Drives: Rainbow Sandals Join Date: May 2008 Location: Ohio iTrader: (5) Garage List 2008 E92 335i [0.00]	I wouldn't trust anything Peter Pan. Peter Pan BMW nor Peter Pan Peanut Butter... Now if it was Rufio thats a different story! RUFIOOOOOOOOOOOOOOOOOOOOOOO __________________ Tate's chicken sucks!
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04-02-2009, 01:22 PM	#19
tom9984 New Member 2 Rep 12 Posts Drives: '08 335i Join Date: Jul 2008 Location: San Mateo, CA iTrader: (0)	I bought my '08 335i from Jason Lau at Peter Pan BMW and had a great experience. I've heard everyone else there is just horrible though. I notice a lot of the BMWs I see in my area are all from Peter Pan BMW. I'm guessing because they have the best prices, but maybe not the best service.
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04-02-2009, 01:26 PM	#20
mgl ________________________ 8 Rep 388 Posts Drives: aw e92 Join Date: Dec 2006 Location: SF Bay Area iTrader: (9)	i live 2 miles from peter pan bmw and they are by far the closest bmw dealer to me. and lets just say i did not buy from them or service my car there.
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04-02-2009, 02:12 PM	#21
pjm Second Lieutenant 8 Rep 230 Posts Drives: women wild Join Date: Dec 2008 Location: Albany, NY iTrader: (0)	Peter Pan. Isn't that the wash basin in a whorehouse?
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04-02-2009, 05:00 PM	#22
SW335 Private First Class 9 Rep 141 Posts Drives: 2007 335i Coupe Join Date: Jun 2007 Location: California iTrader: (1)	Peter Pan BLOWS. THEY ARE TERRIBLE. I keep going back b/c they are so damn close and I hate myself for it!
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