Dulles 28 Auto Wash - Horrible

M3-ADDICT · 04-08-2009, 01:40 PM

Today, the weather was kinda chilly. I decided to go for a carwash instead of home hand wash. I usually go to another Carwash, but decided to support this new business next to Ferrari of Washington by the name of Dulles 28 Auto Wash Located at 45215 Towlern Drive, Dulles, Virginia 20166 , Phone Number 7034211070 , www.dulles28autowash.com What a bad mistake!!

I always ask at the door, if my car will fit and if there will be any problems with it since it's lowered. The guy charing and the people at the wash that direct you all gave thumbs up. I re-questioned a few times, "Are you Sure?" just to make sure. Paid and started going torward the lane.

I slowly drive the car up the ramp and looking at the direction the dude is giving me and bang my Carbon Fiber Splitters hits and break. I come out, and the guy who was directing me in comes up with some Bull sh1t about my car is lowered and it should not had been there. Story short, after calling the manager out and the owner, they did not take responsibility even after I made sure right before buying the wash that my car would fit. She wouldn't even refund my wash, that I didn't get and that was a conversation of it's own.

STAY AWAY! Horrible Service, a $10 wash turned into a loss of $700 worth of Carbon Fiber CSL Splitters, still a dirty car and stress.
__________________

BMWGator · 04-08-2009, 01:49 PM

I drive by that place all the time...never washed my car there, though.

Sorry that happened to you. That's painful just hearing that story.

LeeD31 · 04-08-2009, 01:51 PM

sorry to hear that dude, that really sucks....

Wished the owner/manager would take more responsibility. Owning a business your'e supposed to be building relationships with your customers, not tarnishing them... AND this car wash was next to the Ferrari Dealership...

M3-ADDICT · 04-08-2009, 02:03 PM

Quote:

Originally Posted by BMWGator

I drive by that place all the time...never washed my car there, though.

Sorry that happened to you. That's painful just hearing that story.

Thanks, it sucks specially when you try to prevent it by taking all the precautions and asking and everything.

Quote:

Originally Posted by LeeD31

sorry to hear that dude, that really sucks....

Wished the owner/manager would take more responsibility. Owning a business your'e supposed to be building relationships with your customers, not tarnishing them... AND this car wash was next to the Ferrari Dealership...

Absolutely, I don't know how long their business would last with that type of attitude. She was extremely rude to me, and I quote her response as she came out "We are not responsible for your driving skills".

pseto · 04-08-2009, 02:04 PM

thats why i only use my hand...

to wash my car

Biggins · 04-08-2009, 02:22 PM

Quote:

Originally Posted by pseto

thats why i only use my hand...

to wash my car

and...

I don't even try to take my 15 yr old car to a car wash for this exact reason. My car probably isn't as low as yours, but I had this happen a few years ago at an unfamiliar beach car wash. Even though it only put a small nick in the plastic part of my front bumper, I said never again. Sorry to hear.

FrankoQ · 04-08-2009, 05:30 PM

Quote:

Originally Posted by pseto

thats why i only use my hand...

to wash my car

+1
My 3 has NEVER seen a car wash up close.

deletedelete · 04-08-2009, 05:34 PM

I use the manual car washes when my yard is muddy or I need extra light. Costs like three bucks. Id never try an auto one.

DoNDoN · 04-08-2009, 05:35 PM

It was not cold out today. I washed my car this afternoon.

zaxjax · 04-08-2009, 05:57 PM

I'm sorry but you get what you pay for, especially a ten dollar car wash. Even if you didn't break anything all you would have done was swirls the paint. I do feel your pain but go find a brushless/touchless car wash.

If the cold is bothering you and you need a wash, bring it by my house. I have several waterless washes and several no rinse washes that work well.

45ACP · 04-09-2009, 08:27 AM

A buddy recently took his Audi S4 there before going to CarMax for an appraisal. He was quite pleased with the results and would use them in the winter months or when there isn't enough time for a handwash.

pseto · 04-09-2009, 08:40 AM

Quote:

Originally Posted by zaxjax

I'm sorry but you get what you pay for, especially a ten dollar car wash. Even if you didn't break anything all you would have done was swirls the paint. I do feel your pain but go find a brushless/touchless car wash.

If the cold is bothering you and you need a wash, bring it by my house. I have several waterless washes and several no rinse washes that work well.

with most of the brushless/touchless places, you still gotta make sure that your front lip and/or rims can fit into the stupid track thingy. and if it does fit, your tires better have some rim protection to prevent the track from stratching up your rims.

zaxjax · 04-09-2009, 07:46 PM

The laser touchless ones are 95% open bay with the goofy arm that swings around. I still wouldn't trust any car wash to wash any of my vehicles. My F-150 beater doesn't even get that sort of treatment.

DisGuy · 04-09-2009, 10:46 PM

damn that sucks, my family owns a carwash in crofton and we never had problems with lowered and lifted cars. our rack is big enough for 22" rims to fit through. we have a detailing service also.

pseto · 04-10-2009, 07:24 AM

Quote:

Originally Posted by DisGuy

damn that sucks, my family owns a carwash in crofton and we never had problems with lowered and lifted cars. our rack is big enough for 22" rims to fit through. we have a detailing service also.

haha, nice promo

do they post a sign or something that lowered cars and 22" rims fit? if thats the case, i'm sure that many people would like to know and feel comfortable they can use that car wash without any problems.

Last NA · 04-15-2010, 12:26 PM

Actually, I took my car to this place close by called SUDS Car Wash in Ashburn...they did and excellent job! Customer service is great and the owner is pretty young and is a car enthusiast himself. Normally, I'll hand wash my cars as well, but if I'm feeling lazy, I'll take it there. Just my .02.

Wonka · 04-15-2010, 01:30 PM

I never use the automated car washes. If they're on a feeder system, there's too much wheel risk and there's too much variance with the kids at the end with the towels. Its not good to associate with the dirty towel kid that has no love for clearcoat.

If they're drive-through, the quality is usually terrible. Wax applications are spotty and the air dry systems typically do a 75% job.

huyner328 · 04-15-2010, 01:47 PM

Yea, thank you for the heads up and that's quite unfortunate that your CSL splitters got rocked. Beautiful car

Shieldze1025 · 04-15-2010, 05:38 PM

There was a 4 page thread a while back about the best washes in the area. Pro-clean of Tyson's is $25, but they have a heated garage and a single guy hand washes/vacuums your car. Takes 20 minutes and they do a perfect job. Great for the winter months

bavarian19 · 04-16-2010, 05:47 AM

Suds in Ashburn is so much better. They are only 2 miles away from the 28 one.

Spydeputy · 04-17-2010, 05:09 AM

The equation is.....

Car Wash Now = Clay Bar Later.

brinkmann · 04-18-2010, 09:21 AM

Quote:

Originally Posted by Spydeputy

The equation is.....

Car Wash Now = Clay Bar Later.

Why? Clay-barring doesn't remove scratches/swirls.
Common misconception though.

04-08-2009, 01:40 PM	#1
M3-ADDICT GAM3-OVR 50 Rep 259 Posts Drives: Dinan E46 M3 ZCP Join Date: Apr 2008 Location: Northern Virginia iTrader: (0)	Dulles 28 Auto Wash - Horrible - STAY AWAY Today, the weather was kinda chilly. I decided to go for a carwash instead of home hand wash. I usually go to another Carwash, but decided to support this new business next to Ferrari of Washington by the name of Dulles 28 Auto Wash Located at 45215 Towlern Drive, Dulles, Virginia 20166 , Phone Number 7034211070 , www.dulles28autowash.com What a bad mistake!! I always ask at the door, if my car will fit and if there will be any problems with it since it's lowered. The guy charing and the people at the wash that direct you all gave thumbs up. I re-questioned a few times, "Are you Sure?" just to make sure. Paid and started going torward the lane. I slowly drive the car up the ramp and looking at the direction the dude is giving me and bang my Carbon Fiber Splitters hits and break. I come out, and the guy who was directing me in comes up with some Bull sh1t about my car is lowered and it should not had been there. Story short, after calling the manager out and the owner, they did not take responsibility even after I made sure right before buying the wash that my car would fit. She wouldn't even refund my wash, that I didn't get and that was a conversation of it's own. STAY AWAY! Horrible Service, a $10 wash turned into a loss of $700 worth of Carbon Fiber CSL Splitters, still a dirty car and stress. __________________ __________________ 2006 BMW 325I 2008 Porsche Cayenne GTS SOLD 2009 Land Rover Range Rover Sport HSE LUX SOLD 2005 Mercedes E55 AMG SOLD 2004 + 2005 BMW E46 M3 SOLD
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04-08-2009, 01:49 PM	#2
BMWGator Captain 16 Rep 653 Posts Drives: 2008 E93 335i Join Date: Aug 2007 Location: DC iTrader: (0)	I drive by that place all the time...never washed my car there, though. Sorry that happened to you. That's painful just hearing that story. __________________ =============================== ===============================
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04-08-2009, 01:51 PM	#3
LeeD31 First Lieutenant 87 Rep 343 Posts Drives: YMB F80 M3\EB 328xi Tour\G01X3 Join Date: Jun 2007 Location: Canada iTrader: (0)	sorry to hear that dude, that really sucks.... Wished the owner/manager would take more responsibility. Owning a business your'e supposed to be building relationships with your customers, not tarnishing them... AND this car wash was next to the Ferrari Dealership... __________________ MCB M3 Edition /VO 1M /MW X1 28i Karmaloop Rep Code: 'DUBST3P' for 20% off your order @ www.karmaloop.com
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04-08-2009, 02:04 PM	#5
pseto Major General 817 Rep 7,754 Posts Drives: E92 M3 ZCP, F80 M3 ZCP- beater Join Date: Jun 2006 Location: Rockville, MD iTrader: (4)	thats why i only use my hand... to wash my car __________________ Paul Seto - BMW Car Club of America President, National Capital Chapter (MD/DC/NoVA) Director, National Events ///M Chapter Become a BMW CCA member; Click HERE to join and use my member #339225 for a referral Join our NCC Facebook Page
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04-08-2009, 05:34 PM	#8
deletedelete Major General 363 Rep 5,873 Posts Drives: m Join Date: Nov 2008 Location: usa iTrader: (14) Garage List 2013 e92 M3 [0.00] 2011 e93 M3 (sold) [0.00] 2009 335xi (sold) [0.00]	I use the manual car washes when my yard is muddy or I need extra light. Costs like three bucks. Id never try an auto one. __________________ ---> Click For xi/xDrive Suspension Compatibility List <---
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04-08-2009, 05:35 PM	#9
DoNDoN Colonel 102 Rep 2,037 Posts Drives: 2008 E92 M3 AW Join Date: Jun 2008 Location: NoVA iTrader: (1)	It was not cold out today. I washed my car this afternoon. __________________
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04-08-2009, 05:57 PM	#10
zaxjax Major 43 Rep 1,210 Posts Drives: 2008 Crimson Red 335i Join Date: Sep 2008 Location: Annapolis iTrader: (2) Garage List 2008 335i [9.00]	I'm sorry but you get what you pay for, especially a ten dollar car wash. Even if you didn't break anything all you would have done was swirls the paint. I do feel your pain but go find a brushless/touchless car wash. If the cold is bothering you and you need a wash, bring it by my house. I have several waterless washes and several no rinse washes that work well. __________________ Detailed Image
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04-09-2009, 08:27 AM	#11
45ACP Long Live the 1911 46 Rep 643 Posts Drives: Hooptie Join Date: May 2007 Location: USA iTrader: (4) Garage List 2011 550i [0.00] 2008 M Coupe (retired) [0.00] 2007 335i (retired) [0.00]	A buddy recently took his Audi S4 there before going to CarMax for an appraisal. He was quite pleased with the results and would use them in the winter months or when there isn't enough time for a handwash.
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04-09-2009, 07:46 PM	#13
zaxjax Major 43 Rep 1,210 Posts Drives: 2008 Crimson Red 335i Join Date: Sep 2008 Location: Annapolis iTrader: (2) Garage List 2008 335i [9.00]	The laser touchless ones are 95% open bay with the goofy arm that swings around. I still wouldn't trust any car wash to wash any of my vehicles. My F-150 beater doesn't even get that sort of treatment. __________________ Detailed Image
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04-09-2009, 10:46 PM	#14
DisGuy Captain 68 Rep 866 Posts Drives: M Three Powah Join Date: Feb 2009 Location: DmV iTrader: (4)	damn that sucks, my family owns a carwash in crofton and we never had problems with lowered and lifted cars. our rack is big enough for 22" rims to fit through. we have a detailing service also.
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04-15-2010, 12:26 PM	#16
Last NA First Lieutenant 64 Rep 341 Posts Drives: '11 Mineral White E92 M3 Join Date: Mar 2010 Location: Clarksburg, MD iTrader: (0)	Actually, I took my car to this place close by called SUDS Car Wash in Ashburn...they did and excellent job! Customer service is great and the owner is pretty young and is a car enthusiast himself. Normally, I'll hand wash my cars as well, but if I'm feeling lazy, I'll take it there. Just my .02. Last edited by Last NA; 04-15-2010 at 01:14 PM..
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04-15-2010, 01:30 PM	#17
Wonka Racer 5 48 Rep 823 Posts Drives: '09 E92 335i xDrive M Sport Join Date: Mar 2009 Location: MD iTrader: (3) Garage List 2009 (7/21/09 build ... [8.16]	I never use the automated car washes. If they're on a feeder system, there's too much wheel risk and there's too much variance with the kids at the end with the towels. Its not good to associate with the dirty towel kid that has no love for clearcoat. If they're drive-through, the quality is usually terrible. Wax applications are spotty and the air dry systems typically do a 75% job. __________________ Hunt Valley Horsepower Photo Timeline - August '09 to August '13
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04-15-2010, 01:47 PM	#18
huyner328 Former N54 Fanatic 84 Rep 1,927 Posts Drives: Slow Join Date: Nov 2009 Location: NoVA iTrader: (8) Garage List 2014 Range Rover Sp ... [10.00] 2012 Fiat Abarth [10.00]	Yea, thank you for the heads up and that's quite unfortunate that your CSL splitters got rocked. Beautiful car __________________ FREE MIXES! https://soundcloud.com/djbradpiff
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04-15-2010, 05:38 PM	#19
Shieldze1025 Keepin' America Free 72 Rep 1,260 Posts Drives: F10 535i Join Date: Dec 2009 Location: Haleiwa, HI iTrader: (7)	There was a 4 page thread a while back about the best washes in the area. Pro-clean of Tyson's is $25, but they have a heated garage and a single guy hand washes/vacuums your car. Takes 20 minutes and they do a perfect job. Great for the winter months __________________ F10 535i \| Retired: E60 ///M5 \| E92 335i "If everything seems under control, you're not going fast enough" -Mario Andretti
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04-16-2010, 05:47 AM	#20
bavarian19 General 519 Rep 18,858 Posts Drives: Car Join Date: Mar 2005 Location: VA iTrader: (23)	Suds in Ashburn is so much better. They are only 2 miles away from the 28 one.
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04-17-2010, 05:09 AM	#21
Spydeputy Brigadier General 205 Rep 3,523 Posts Drives: 2015 F23 M235i/2008,E90,335xi Join Date: Aug 2008 Location: The County, Maryland iTrader: (19) Garage List 2017 X5 M Sport Pac ... [0.00] 2015 M235i, F23 [0.00]	the equation is... The equation is..... Car Wash Now = Clay Bar Later.
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