is this normal for a dealership to do?

jgrecbets · 10-09-2009, 07:38 PM

I bought my car used from the auction, however it is still well within warranty. I bring it to a local dealership for all of my service.

I have a specific rep i deal with at this dealership bc he is my mechanic's (for my cars out of warranty) hook-up there. So I called him to set up an appointment to bring my car in and see if I can get a loaner. He told me he can't give out a loaner from the dealership bc I didn't buy the car there, but that he would get me one from Enterprise at no cost to me.

Is this something that all service centers do, or did this guy hook me up?

BTW he didn't make it sound like he was doing me a favor or anything.

xquizit · 10-09-2009, 07:40 PM

Not too sure, but free bump

BMWinNorthdakota · 10-09-2009, 07:44 PM

Quote:

Originally Posted by jgrecbets

I bought my car used from the auction, however it is still well within warranty. I bring it to a local dealership for all of my service.

I have a specific rep i deal with at this dealership bc he is my mechanic's (for my cars out of warranty) hook-up there. So I called him to set up an appointment to bring my car in and see if I can get a loaner. He told me he can't give out a loaner from the dealership bc I didn't buy the car there, but that he would get me one from Enterprise at no cost to me.

Is this something that all service centers do, or did this guy hook me up?

BTW he didn't make it sound like he was doing me a favor or anything.

Sounds like a lame excuse to me. You should had at least be able to get a loaner 328 or something

jopa489 · 10-09-2009, 07:50 PM

It's up to the dealer to decide who gets the loaners. However, it's not uncommon for dealers to say no if you didn't buy the car there.

PeteW84 · 10-09-2009, 07:55 PM

Same thing happend to my brother. He bought his R32 at a dealer quite far away from where live, got a good price. Got a recall notice not long time ago, brought the car to a VW dealer few miles away from us and they told him the same story blaba.... and gave him a loaner from Hertz. Free of charge of course. They might have a special policy, I don't really know or care, just take the loaner from Enterprise and go on.

DSXMachina · 10-09-2009, 07:57 PM

I must have read this same question over a hundred times on the various Bimmer boards. These are the facts: There is no requirement whatsoever for a dealer to loan you a BMW or other car, either for free or for some charge, even if you bought a 7 Series Alpina from them.
Most dealerships do give a free loaner if you bought the car from them, but about half the time it isn't a BMW. Sometimes it's even a cheapie SUV like I've gotten twice.
If your SA is arranging a free Enterprise renter then count yourself lucky, he likes you.

jpsum · 10-09-2009, 08:14 PM

it's up to the dealer to decide what to do with their loaner car program. They don't have to provide a free BMW loaner if they don't want to. From what I heard on this forum, dealers are cutting back. Some won't even give out BMW loaners, original customer or not. Some would give you non-BMWs for free, but some would make you pay for a non-BMW loaner.

Call up other BMW dealerships in your area to see if they would give you a BMW loaner.

ilia · 10-09-2009, 08:20 PM

My old M3 was serviced at the same local dealer for many years, but I brought the car certified from a different dealer, so I always got enterprise cars for loaners. Totally normal practice... Be happy you are getting one

.

Craig@SupremePower · 10-09-2009, 08:21 PM

no requirement they simply took care of you!

DV · 10-09-2009, 08:29 PM

I always get a BMW loaner from the dealer when my car is in for service and I didn't buy my car from them.

Whostheboss · 10-09-2009, 08:53 PM

Quote:

Originally Posted by DV

I always get a BMW loaner from the dealer when my car is in for service and I didn't buy my car from them.

same here

Geonator · 10-09-2009, 09:13 PM

I get the same Run-around from every dealer that i didnt purchase my car from.. I think its BULLSHIT!! i had to pay $38.00 one time cuz i didnt have a ride to work and all my buddies and family were too busy to take me to work..and this is from a BMW dealership(Valencia BMW)..

Id love to get the exact guidlines on Loaner cars for owners under warranty getting their car serviced.

88Brimble · 10-09-2009, 09:14 PM

I havn't needed a loaner from the dealer I go to, but there's signs all over it that say you won't get a loaner unless you bought the car from them.

Tee-Dub · 10-09-2009, 09:18 PM

Quote:

Originally Posted by DV

I always get a BMW loaner from the dealer when my car is in for service and I didn't buy my car from them.

Same for me too! My car is now just out of warranty, but they still gave me a BMW loaner when I had to take mine in for the passenger seat airbag sensor recall. Can't imagine why they wouldn't want to give one, they will make more money on servicing the car than they ever did selling you the car.

VTECaddict · 10-09-2009, 09:33 PM

Quote:

Originally Posted by Geonator

Id love to get the exact guidlines on Loaner cars for owners under warranty getting their car serviced.

There isn't one. Loaner policy is completely up to the dealer. Some will give BMW loaners to anyone that gets service done. Some will give BMW loaners only to people that bought from them.

10-09-2009, 07:38 PM	#1
jgrecbets Registered 0 Rep 2 Posts Drives: 2007 e90 328xi Join Date: Oct 2009 Location: NJ iTrader: (0)	is this normal for a dealership to do? I bought my car used from the auction, however it is still well within warranty. I bring it to a local dealership for all of my service. I have a specific rep i deal with at this dealership bc he is my mechanic's (for my cars out of warranty) hook-up there. So I called him to set up an appointment to bring my car in and see if I can get a loaner. He told me he can't give out a loaner from the dealership bc I didn't buy the car there, but that he would get me one from Enterprise at no cost to me. Is this something that all service centers do, or did this guy hook me up? BTW he didn't make it sound like he was doing me a favor or anything.
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10-09-2009, 07:40 PM	#2
xquizit 818 21 Rep 609 Posts Drives: his parents crazy Join Date: Aug 2009 Location: Los Angeles iTrader: (0)	Not too sure, but free bump __________________ I miss my e90 330i
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10-09-2009, 07:50 PM	#4
jopa489 Major General 122 Rep 6,594 Posts Drives: Anything with Wheels Join Date: Mar 2009 Location: USA iTrader: (9)	It's up to the dealer to decide who gets the loaners. However, it's not uncommon for dealers to say no if you didn't buy the car there. __________________ X7 LCI // Incoming C7 ZR1 ZTK // Sebring + TRX // Hydro + Raptor Gen1 Roush // Tuxedo
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10-09-2009, 07:55 PM	#5
PeteW84 COBB'ed 65 Rep 2,228 Posts Drives: 13 Mini Cooper S Join Date: Apr 2008 Location: Tinley Park, IL iTrader: (1) Garage List 2008 335i [7.56]	Same thing happend to my brother. He bought his R32 at a dealer quite far away from where live, got a good price. Got a recall notice not long time ago, brought the car to a VW dealer few miles away from us and they told him the same story blaba.... and gave him a loaner from Hertz. Free of charge of course. They might have a special policy, I don't really know or care, just take the loaner from Enterprise and go on. __________________ 13 Mini Cooper S 08 E92 335i (SOLD)
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10-09-2009, 07:57 PM	#6
DSXMachina If I don't get reincarnated I'm screwed. 1 Rep 196 Posts Drives: E92, 6MT, TiAg, Walnut, Saddle Join Date: Dec 2007 Location: New Hampsha iTrader: (0)	I must have read this same question over a hundred times on the various Bimmer boards. These are the facts: There is no requirement whatsoever for a dealer to loan you a BMW or other car, either for free or for some charge, even if you bought a 7 Series Alpina from them. Most dealerships do give a free loaner if you bought the car from them, but about half the time it isn't a BMW. Sometimes it's even a cheapie SUV like I've gotten twice. If your SA is arranging a free Enterprise renter then count yourself lucky, he likes you.
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10-09-2009, 08:14 PM	#7
jpsum Major 278 Rep 1,088 Posts Drives: 2010 TSX Join Date: Dec 2008 Location: New Haven area iTrader: (4)	it's up to the dealer to decide what to do with their loaner car program. They don't have to provide a free BMW loaner if they don't want to. From what I heard on this forum, dealers are cutting back. Some won't even give out BMW loaners, original customer or not. Some would give you non-BMWs for free, but some would make you pay for a non-BMW loaner. Call up other BMW dealerships in your area to see if they would give you a BMW loaner.
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10-09-2009, 08:20 PM	#8
ilia Major 381 Rep 1,174 Posts Drives: BMW Join Date: Dec 2008 Location: Libertyville, IL iTrader: (5) Garage List 2017 BMW M3 [0.00]	My old M3 was serviced at the same local dealer for many years, but I brought the car certified from a different dealer, so I always got enterprise cars for loaners. Totally normal practice... Be happy you are getting one.
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10-09-2009, 08:21 PM	#9
Craig@SupremePower G.O.A.T.! 1002 Rep 74,998 Posts Drives: '18 GMC Yukon XL Join Date: Mar 2008 Location: New Jersey iTrader: (14)	no requirement they simply took care of you!
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10-09-2009, 08:29 PM	#10
DV Lieutenant 92 Rep 499 Posts Drives: F36 440i Join Date: Jul 2009 Location: Oakland County, MI iTrader: (10) Garage List 2017 BMW 440i Gran ... [0.00]	I always get a BMW loaner from the dealer when my car is in for service and I didn't buy my car from them.
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10-09-2009, 09:13 PM	#12
Geonator Captain 35 Rep 985 Posts Drives: E92 335i JB Join Date: Aug 2009 Location: Ca 818 iTrader: (8)	I get the same Run-around from every dealer that i didnt purchase my car from.. I think its BULLSHIT!! i had to pay $38.00 one time cuz i didnt have a ride to work and all my buddies and family were too busy to take me to work..and this is from a BMW dealership(Valencia BMW).. Id love to get the exact guidlines on Loaner cars for owners under warranty getting their car serviced. __________________ 2006 330i E90 Sparkling Graphite- 2007 335i E92 JB ->2008 135i Montego Blue
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10-09-2009, 09:14 PM	#13
88Brimble Enlisted Member 4 Rep 32 Posts Drives: 325i Join Date: Aug 2009 Location: Houston-ish. iTrader: (1)	I havn't needed a loaner from the dealer I go to, but there's signs all over it that say you won't get a loaner unless you bought the car from them.
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