Not bloody happy...

E902717 · 12-15-2010, 11:27 AM

Took my car in today to have the headlight washers replaced and also have the driver seat bolster replaced for the 2nd time in 6 months

Got there at 4pm to collect it and well what a load of bollocks they said they tested the washer fluid gods knows how and said its only protecting down to zero degrees which is a load of crap, you can put 6 ltrs of washer fluid in a x5 and 3 ltrs of it was neat washer fluid BUT what really pissed me off was they didn't have the parts anyway!!

Also even though I told them the seat bolster was the same as last time they ordered the wrong bloody part so all KNIGHTS SOUTH STAFFS BMW did today was Hoover the inside of my car

I've got to wait until Friday to see if BMW will do the headlight washers as good will and to top it off I had to drive a 116i se bag of nails for the day.

I'm really not happy if they refuse to pay 100% I'm complaining to BMW uk, the dealer principle and watchdog.

They said there is a part shortage on the washer units...wonder why

willhollin · 12-15-2010, 11:44 AM

Shouldn't this be in the X5 section?

E92westy · 12-15-2010, 11:46 AM

Sorry to hear that, I was thinking of using them instead of Benham in the future too.
I've had to write another letter to the dealer today....

E902717 · 12-15-2010, 11:57 AM

Quote:

Originally Posted by E92westy

Sorry to hear that, I was thinking of using them instead of Benham in the future too.
I've had to write another letter to the dealer today....

Don't bother using them they are bunch of idiots...

You wouldn't think that a 55k car would fall apart like it has it's so bloody frustrating because otherwise it's brilliant.

E902717 · 12-15-2010, 11:58 AM

Oh forgot to say they did manage to notice I need 2 rear tyres at a bargain of 386 quid each

Carjack · 12-15-2010, 01:03 PM

I would suggest that washer fluid is tested by it's specific garvity. There is no doubt a run on washer pumps because the majority of people seem to use cheap washer fluid, which gums the works up, rather than BMW's own.
Personally, to be certain of being frozen-up free I am topping-up neat, you would be daft not to!

E902717, as per your avatar: keep calm. It's only money!

dxb335d · 12-15-2010, 01:36 PM

Can you reccommend me a decent carjack mate?!

E902717 · 12-15-2010, 01:38 PM

Quote:

Originally Posted by Carjack

I would suggest that washer fluid is tested by it's specific garvity. There is no doubt a run on washer pumps because the majority of people seem to use cheap washer fluid, which gums the works up, rather than BMW's own.
Personally, to be certain of being frozen-up free I am topping-up neat, you would be daft not to!

E902717, as per your avatar: keep calm. It's only money!

I don't mind when it's a wear part or I've done it myself but this is just bad design.

m1bjr · 12-15-2010, 03:57 PM

I don't know why they dont trace-heat below a certain temperature.

Not difficult.

M3-FAST · 12-15-2010, 05:23 PM

Quote:

Originally Posted by E902717

all KNIGHTS SOUTH STAFFS BMW did today was Hoover the inside of my car

Surprised they did that without damaging something - they are very good at getting cars in without having the parts delivered though - did that to me on more than one occasion

Quote:

Originally Posted by E92westy

I was thinking of using them instead of Benham in the future too

no...no....no...NO!! Don't do it

Quote:

Originally Posted by E902717

Don't bother using them they are bunch of idiots....

I second that Paul - I dread my M3 ever breaking down around the Stafford area because BMW assist would have to recover it to Knight! I have vowed it will never put a tyre on their workshop floor

G82Dude · 12-15-2010, 05:52 PM

Quote:

Originally Posted by Carjack

Personally, to be certain of being frozen-up free I am topping-up neat, you would be daft not to!

Isn't neat washer fluid bad for paintwork?!?

Carjack · 12-16-2010, 02:28 AM

Quote:

Originally Posted by uke92dude

Isn't neat washer fluid bad for paintwork?!?

I guess it could be, if you splash it around on the paintwork.

Carjack · 12-16-2010, 02:40 AM

Quote:

Originally Posted by dxb335d

Can you reccommend me a decent carjack mate?!

Yup! If you were driving a BMW I would say try your local BMW dealership as I'm sure they sell a jack best for your motor, but as it’s a Gillard 10B do you really need a jack, wont a brick do?

G82Dude · 12-16-2010, 05:26 AM

Quote:

Originally Posted by Carjack

I guess it could be, if you splash it around on the paintwork.

If it's coming out of the washer (and headlight) jets, then I guess it will be splashing around the paintwork!

Carjack · 12-16-2010, 05:45 AM

Quote:

Originally Posted by uke92dude

If it's coming out of the washer (and headlight) jets, then I guess it will be splashing around the paintwork!

Seriously, windscreen washer fluid neat is OK. In fact, my local BMW dealership last week, recommended this, bearing in mind the bad weather that could be ahead.
I particularly asked, because previous bootles of BMW fluid I purchased, did not have the recomended mix ratio. I was curious.
Now they have a label on the bottle which show mix ratios going to full strength with no water.
No, it is anti-freeze coolant that is bad for paintwork.
Cheers!

MEGA · 12-16-2010, 06:22 AM

Quote:

Originally Posted by dxb335d

Can you reccommend me a decent carjack mate?!

Bwahahahaha

Carjack · 12-16-2010, 12:35 PM

Quote:

Originally Posted by MEGA

Bwahahahaha

How very funny!

m@rk · 12-16-2010, 04:30 PM

Quote:

Originally Posted by uke92dude

Isn't neat washer fluid bad for paintwork?!?

Well the genuine BMW washer fluid recommends that you use it neat for the sort of temperatures we have seen in recent weeks.

Surely they would not do that if it trashed the paintwork.

Of course other washer fluid may be different although seeing that the BMW stuff is cheaper than Halfords own brand and actually works really well, why would you use anything else?

G82Dude · 12-16-2010, 04:44 PM

Quote:

Originally Posted by Carjack

Seriously, windscreen washer fluid neat is OK. In fact, my local BMW dealership last week, recommended this, bearing in mind the bad weather that could be ahead.
I particularly asked, because previous bootles of BMW fluid I purchased, did not have the recomended mix ratio. I was curious.
Now they have a label on the bottle which show mix ratios going to full strength with no water.
No, it is anti-freeze coolant that is bad for paintwork.
Cheers!

Quote:

Originally Posted by m@rk

Well the genuine BMW washer fluid recommends that you use it neat for the sort of temperatures we have seen in recent weeks.

Surely they would not do that if it trashed the paintwork.

Of course other washer fluid may be different although seeing that the BMW stuff is cheaper than Halfords own brand and actually works really well, why would you use anything else?

Ahh, if they say so then I guess that's OK! Must be another brand I am thinking of (Duco I think - recommended 25% in severe weather; 10% in summer - so must be pretty strong stuff!).

NFS · 12-17-2010, 02:20 AM

Quote:

Originally Posted by Carjack

E902717, as per your avatar: keep calm. It's only money!

I just wanted to check. Are you offended by his avatar?

Carjack · 12-17-2010, 06:06 AM

Quote:

Originally Posted by NFS

I just wanted to check. Are you offended by his avatar?

Why should I be smart*rse?
By the way were you ever in the Fire Brigade?

E902717 · 12-20-2010, 08:22 AM

after sending an email to the DP, BMW UK MD and customer relations manager i've just had an call from the dealer principal saying BMW have changed their mind regarding my goodwill gesture and will be doing it FOC and the dealer has offered to give me his personal X5 for the day while they do mine.

I'm happy again

12-15-2010, 11:27 AM	#1
E902717 Colonel 57 Rep 2,402 Posts Drives: E91 335d M-Sport Join Date: Sep 2008 Location: uk iTrader: (0)	Not bloody happy... UPDATED** Took my car in today to have the headlight washers replaced and also have the driver seat bolster replaced for the 2nd time in 6 months Got there at 4pm to collect it and well what a load of bollocks they said they tested the washer fluid gods knows how and said its only protecting down to zero degrees which is a load of crap, you can put 6 ltrs of washer fluid in a x5 and 3 ltrs of it was neat washer fluid BUT what really pissed me off was they didn't have the parts anyway!! Also even though I told them the seat bolster was the same as last time they ordered the wrong bloody part so all KNIGHTS SOUTH STAFFS BMW did today was Hoover the inside of my car I've got to wait until Friday to see if BMW will do the headlight washers as good will and to top it off I had to drive a 116i se bag of nails for the day. I'm really not happy if they refuse to pay 100% I'm complaining to BMW uk, the dealer principle and watchdog. They said there is a part shortage on the washer units...wonder why __________________ Car: 2011 BMW E91 335D M-Sport Previous: 2010 BMW E70 X5 3.0D M-Sport - last seen going backwards in a hedge Last edited by E902717; 12-20-2010 at 08:19 AM..
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12-15-2010, 11:44 AM	#2
willhollin Major General 268 Rep 9,915 Posts Drives: VW T5 Join Date: Apr 2008 Location: Worcestershire iTrader: (1) Garage List 2007 BMW E92 330d SE [10.00] 2010 Transporter T5 ... [0.00]	Shouldn't this be in the X5 section? __________________
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12-15-2010, 11:46 AM	#3
E92westy Lieutenant 32 Rep 549 Posts Drives: F20 118d Sport Join Date: Nov 2009 Location: Staffs. iTrader: (2)	Sorry to hear that, I was thinking of using them instead of Benham in the future too. I've had to write another letter to the dealer today.... __________________
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12-15-2010, 11:58 AM	#5
E902717 Colonel 57 Rep 2,402 Posts Drives: E91 335d M-Sport Join Date: Sep 2008 Location: uk iTrader: (0)	Oh forgot to say they did manage to notice I need 2 rear tyres at a bargain of 386 quid each __________________ Car: 2011 BMW E91 335D M-Sport Previous: 2010 BMW E70 X5 3.0D M-Sport - last seen going backwards in a hedge
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12-15-2010, 01:03 PM	#6
Carjack Stormtrooper 171 Rep 808 Posts Drives: 330i G20 M-Sport Portimao Blue Join Date: Jul 2010 Location: London iTrader: (0)	I would suggest that washer fluid is tested by it's specific garvity. There is no doubt a run on washer pumps because the majority of people seem to use cheap washer fluid, which gums the works up, rather than BMW's own. Personally, to be certain of being frozen-up free I am topping-up neat, you would be daft not to! E902717, as per your avatar: keep calm. It's only money!
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12-15-2010, 01:36 PM	#7
dxb335d The Tarmac Terrorist 951 Rep 29,345 Posts Drives: 997.2 GT3 Join Date: Mar 2007 Location: ''Fandango Towers'' iTrader: (3) Garage List 2010 Porsche 997.2 GT3 [9.50] 2003 BMW E46 M3 [6.00] 2007 BMW E92 335D [5.50]	Can you reccommend me a decent carjack mate?! __________________ 997.2 GT3
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12-15-2010, 03:57 PM	#9
m1bjr LSD - No, you're not seeing things 72 Rep 3,302 Posts Drives: Baby F36 Gran Coupe Join Date: Mar 2010 Location: Plymouth UK iTrader: (4)	I don't know why they dont trace-heat below a certain temperature. Not difficult. __________________
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12-20-2010, 08:22 AM	#22
E902717 Colonel 57 Rep 2,402 Posts Drives: E91 335d M-Sport Join Date: Sep 2008 Location: uk iTrader: (0)	after sending an email to the DP, BMW UK MD and customer relations manager i've just had an call from the dealer principal saying BMW have changed their mind regarding my goodwill gesture and will be doing it FOC and the dealer has offered to give me his personal X5 for the day while they do mine. I'm happy again __________________ Car: 2011 BMW E91 335D M-Sport Previous: 2010 BMW E70 X5 3.0D M-Sport - last seen going backwards in a hedge Last edited by E902717; 12-20-2010 at 08:31 AM..
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