BMWNA Announces Best Dealership Awards

Jason · 02-18-2011, 03:46 PM

BIMMERPOST NEWS

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BMW of North America, LLC Announces Best Dealership Awards

* 18.02.2011
* Press Release

32 BMW dealers honored as Centers of Excellence

Woodcliff Lake, NJ – February 18, 2011… BMW of North America, LLC today announced its annual Center of Excellence honors, awarded to the top performing dealerships in the U.S. Thirty-two of the 338 BMW dealers nationwide achieved “2011 Center of Excellence” status based on high customer satisfaction, outstanding brand representation, operational excellence and profitability.

The BMW dealer network continues to invest in their sales and service facilities spending nearly $3 Billion in the past decade. Dealers recognize the benefits of continuously improving their business processes and focusing on delivering top-tier customer service to keep BMW one of the most successful brands in the U.S.

“The Center of Excellence program rewards the BMW Dealers who excel in their key business metrics,” said Peter Miles, Executive Vice President of Operations, BMW of North America, LLC. “This year’s 32 winners are the ultimate performers who represent the best of the BMW brand and we are proud to have them representing the brand.”

Full List:

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Looper · 02-18-2011, 04:14 PM

I had a sneaking suspicion that my dealer wouldnt be on the list and yes I was right!

-=Hot|Ice=- · 02-18-2011, 04:20 PM

None of those dealerships listed are in Maryland. :mad:

Crazy Bimmer · 02-18-2011, 04:24 PM

wow im shocked. Elmhurst seems to have the worst reputation among the locals here.

No idea how they made the list!

bmrm396 · 02-18-2011, 04:25 PM

ya im glad i dont see any from san diego on there ... they certainly dont deserve it!

RyanDe680 · 02-18-2011, 04:27 PM

Quote:

Originally Posted by Crazy Bimmer

wow im shocked. Elmhurst seems to have the worst reputation among the locals here.

No idea how they made the list!

how much did they pay to be on it?

mtechnik3 · 02-18-2011, 04:27 PM

Congrats to Hendrick! Made the list again.

a burrito · 02-18-2011, 04:53 PM

Crevier... #1? Really?

Bmore335 · 02-18-2011, 04:53 PM

Daniels BMW in Allentown made the list?? I went there during College because my alignment was off, and they tried to convince me that I needed new struts after they did their "alignment" which was complete bs. I took my car to BMW of Towson, where my car was aligned properly without any issues.

Xwahoo · 02-18-2011, 04:53 PM

With the caveat that I have only a few encounters with them, I would concur with the listing of United in Gwinnett, Duluth, GA. My SA has been great. HPFP replacement and injectors too! They have treated me very well.

E39hijinks · 02-18-2011, 04:59 PM

Why am I shocked that Bob Smith BMW in Calabasas didn't make the list?

Just google that dealer name..

b0bab0i · 02-18-2011, 05:03 PM

THeres a dealership called Peter Pan BMW ?!?!?!?!

M3roar · 02-18-2011, 05:05 PM

So Glad Houstons not on that list. If my brother takes his 335i in for service one more time. I think he's gonna request his contract be terminated and they pay his downpayment back. It's had every issue in the freakin book. And some were still never really fixed.

Malek@MRF · 02-18-2011, 05:14 PM

Crevier BMW is a garbage dealership now and it wins an award?

They used to be good, but now?!?

GOLFFRR · 02-18-2011, 05:15 PM

we have won this award 9 times. Its actually really difficult to win. It has a lot of variables that go into winning it. Very prestiges award to win. Congrats to our fellow CA dealerships

rjd598 · 02-18-2011, 05:20 PM

Quote:

Originally Posted by Malekreza11

Crevier BMW is a garbage dealership now and it wins an award?

They used to be good, but now?!?

Really? I bought my m3 from them and it was a really good experience.

SchlauCow · 02-18-2011, 05:23 PM

Quote:

Originally Posted by -=Hot|Ice=-

None of those dealerships listed are in Maryland. :mad:

I was looking for that too...

Though, if I had to rate BMW of Silver Spring, I'd rate it very low due to my first experience there. The people are nice, though.

pmeloche · 02-18-2011, 05:24 PM

WTF? The article talks about the "2011 Center of Excellence Awards" and that 32 out of the 338 BMW dealers have achieved that level and we get the list of dealerships that made it in 2010 and there is only 31 entries in that list.

Is this a typo or the wrong list has been submitted?

GOLFFRR · 02-18-2011, 05:25 PM

customer service use to be 80% of the award now it is only 10% of the vote for the award. Sales and profit in both parts and new cars is what it has become now. since we sell are cars and parts so cheap maybe thats why we didn't win it this year hahaha

Mako · 02-18-2011, 05:26 PM

Quote:

Originally Posted by Crazy Bimmer

wow im shocked. Elmhurst seems to have the worst reputation among the locals here.

No idea how they made the list!

Profit margins! Probably should avoid all these dealers as they discount the least! Hahaha

antzcrashing · 02-18-2011, 05:29 PM

Quote:

Originally Posted by GOLFFRR

customer service use to be 80% of the award now it is only 10% of the vote for the award. Sales and profit in both parts and new cars is what it has become now. since we sell are cars and parts so cheap maybe thats why we didn't win it this year hahaha

If customer service is 10%, then I don't care at all about this

Diver · 02-18-2011, 05:34 PM

Quote:

Originally Posted by M3roar

So Glad Houstons not on that list. If my brother takes his 335i in for service one more time. I think he's gonna request his contract be terminated and they pay his downpayment back. It's had every issue in the freakin book. And some were still never really fixed.

Which dealer?

02-18-2011, 03:46 PM	#1
Jason Administrator 43660 Rep 21,325 Posts Drives: F80 M3 Join Date: Mar 2005 Location: USA iTrader: (0)	BMWNA Announces Best Dealership Awards BIMMERPOST NEWS BMWNA Announces Best Dealership Awards 95 COMMENTS Tweet BMW of North America, LLC Announces Best Dealership Awards * 18.02.2011 * Press Release 32 BMW dealers honored as Centers of Excellence Woodcliff Lake, NJ – February 18, 2011… BMW of North America, LLC today announced its annual Center of Excellence honors, awarded to the top performing dealerships in the U.S. Thirty-two of the 338 BMW dealers nationwide achieved “2011 Center of Excellence” status based on high customer satisfaction, outstanding brand representation, operational excellence and profitability. The BMW dealer network continues to invest in their sales and service facilities spending nearly $3 Billion in the past decade. Dealers recognize the benefits of continuously improving their business processes and focusing on delivering top-tier customer service to keep BMW one of the most successful brands in the U.S. “The Center of Excellence program rewards the BMW Dealers who excel in their key business metrics,” said Peter Miles, Executive Vice President of Operations, BMW of North America, LLC. “This year’s 32 winners are the ultimate performers who represent the best of the BMW brand and we are proud to have them representing the brand.” Full List: __________________ Check on the Latest BMW News Become a fan of Bimmerpost Facebook Follow us on Bimmerpost Twitter Subscribe to Bimmerpost Youtube Channel
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02-18-2011, 04:14 PM	#2
Looper BEAST 2 Rep 152 Posts Drives: 2011 M3 E92 Join Date: Oct 2010 Location: Fabulous Tampa Florida iTrader: (0)	I had a sneaking suspicion that my dealer wouldnt be on the list and yes I was right!
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02-18-2011, 04:20 PM	#3
-=Hot\|Ice=- Been There, Done That. 702 Rep 4,728 Posts Drives: 2013 BMW M3 Join Date: Jan 2008 Location: Maryland iTrader: (0)	None of those dealerships listed are in Maryland. :mad:
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02-18-2011, 04:24 PM	#4
Crazy Bimmer The Jesal 396 Rep 5,858 Posts Drives: E90 M3 Join Date: Nov 2005 Location: Chicago IL iTrader: (20) Garage List 2009 BMW M3 [0.00]	wow im shocked. Elmhurst seems to have the worst reputation among the locals here. No idea how they made the list! __________________ 2009 E90 M3 - SOLD
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02-18-2011, 04:25 PM	#5
bmrm396 Lieutenant Colonel 643 Rep 1,717 Posts Drives: 2018 F80 M3cs Join Date: Sep 2008 Location: sD, CA iTrader: (2)	ya im glad i dont see any from san diego on there ... they certainly dont deserve it! __________________ Formerly addicted to e46fanatics Formerly addicted to e90post
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02-18-2011, 04:27 PM	#7
mtechnik3 Colonel 420 Rep 2,475 Posts Drives: 2020 M2C Join Date: Aug 2007 Location: WA iTrader: (23)	Congrats to Hendrick! Made the list again. __________________ 2020 /// M2 Competition Past: 2016 435i ZHP Edition \| 2013 335i \| 2011 135i \| 2008 328i \| 2006 325i
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02-18-2011, 04:53 PM	#8
a burrito Lieutenant Colonel 59 Rep 1,962 Posts Drives: Urus, 958.2 TTS, 997 S Join Date: May 2005 Location: Irvine, CA iTrader: (1)	Crevier... #1? Really? __________________ Peanut Butter Chunky
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02-18-2011, 04:53 PM	#9
Bmore335 Enlisted Member 4 Rep 43 Posts Drives: 335is Join Date: Aug 2010 Location: Baltimore iTrader: (0)	Daniels BMW in Allentown made the list?? I went there during College because my alignment was off, and they tried to convince me that I needed new struts after they did their "alignment" which was complete bs. I took my car to BMW of Towson, where my car was aligned properly without any issues.
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02-18-2011, 04:53 PM	#10
Xwahoo Uncool Old Guy 1 Rep 93 Posts Drives: 2008 335i Coupe Join Date: Sep 2010 Location: Southport, NC (former ATL) iTrader: (0)	With the caveat that I have only a few encounters with them, I would concur with the listing of United in Gwinnett, Duluth, GA. My SA has been great. HPFP replacement and injectors too! They have treated me very well.
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02-18-2011, 04:59 PM	#11
E39hijinks Second Lieutenant 72 Rep 270 Posts Drives: 2016 Lexus Join Date: Mar 2009 Location: Los Angeles iTrader: (0)	Why am I shocked that Bob Smith BMW in Calabasas didn't make the list? Just google that dealer name..
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02-18-2011, 05:03 PM	#12
b0bab0i Major 24 Rep 1,033 Posts Drives: 03 TiAG z4 3.0i w/ hardtop Join Date: Feb 2008 Location: SoCal iTrader: (0)	THeres a dealership called Peter Pan BMW ?!?!?!?!
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02-18-2011, 05:05 PM	#13
M3roar Lieutenant 20 Rep 456 Posts Drives: 2010 e92 M3 Join Date: Sep 2009 Location: Houston, Texas iTrader: (0) Garage List 2010 BMW M3 e92 [9.34] 1998 BMW M3 [8.50]	So Glad Houstons not on that list. If my brother takes his 335i in for service one more time. I think he's gonna request his contract be terminated and they pay his downpayment back. It's had every issue in the freakin book. And some were still never really fixed. __________________ "Out of pure habit, I gave a black M3 a point by on the way home from work this evening." - ThunderMoose
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02-18-2011, 05:14 PM	#14
Malek@MRF Brigadier General 740 Rep 3,732 Posts Drives: E92 M3, E46 M3, G82 M4 Join Date: Jan 2008 Location: Irvine, California iTrader: (5)	Crevier BMW is a garbage dealership now and it wins an award? They used to be good, but now?!? __________________ BMW PERFORMANCE SPECIALISTS. Race Engines. Suspension. F/I. Brakes. Race Preparation. Factory Service. Alignments. OFFICIAL PARTNERS: KW. MOTON. Brembo. AP Racing. BBS Motorsport. iND. HRE. Turner Motorsport. VAC. BMW Motorsport. Facebook \| Instagram \| Yelp! \| Flikr Phone: 949-233-0448 \| E-Mail: info@mrfengineering.com
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02-18-2011, 05:15 PM	#15
GOLFFRR 11190 Rep 27,954 Posts Drives: GOLFFRR cart Join Date: Mar 2009 Location: we sell BMWs to "ALL" US states iTrader: (4)	we have won this award 9 times. Its actually really difficult to win. It has a lot of variables that go into winning it. Very prestiges award to win. Congrats to our fellow CA dealerships __________________ BEFORE YOU BUY YOUR NEXT BMW, EMAIL OUR GUY KOTE FIRST! Kote M Sales:Kotem@bmwofcamarillo.com Cell:805-368-9101 vipfinance@bmwofcamarillo.com for warranties!
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02-18-2011, 05:24 PM	#18
pmeloche Lieutenant Colonel 24 Rep 1,604 Posts Drives: 2013 F25 X3 xDrive35i Join Date: Feb 2008 Location: Montréal, Canada iTrader: (0)	WTF? The article talks about the "2011 Center of Excellence Awards" and that 32 out of the 338 BMW dealers have achieved that level and we get the list of dealerships that made it in 2010 and there is only 31 entries in that list. Is this a typo or the wrong list has been submitted? __________________ Patrice 2013 F25 X3 xDrive35i Vermillion Red
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02-18-2011, 05:25 PM	#19
GOLFFRR 11190 Rep 27,954 Posts Drives: GOLFFRR cart Join Date: Mar 2009 Location: we sell BMWs to "ALL" US states iTrader: (4)	customer service use to be 80% of the award now it is only 10% of the vote for the award. Sales and profit in both parts and new cars is what it has become now. since we sell are cars and parts so cheap maybe thats why we didn't win it this year hahaha __________________ BEFORE YOU BUY YOUR NEXT BMW, EMAIL OUR GUY KOTE FIRST! Kote M Sales:Kotem@bmwofcamarillo.com Cell:805-368-9101 vipfinance@bmwofcamarillo.com for warranties!
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