Are BMW dealerships connected?

AughtOcho335 · 02-07-2014, 07:10 PM

As it says...Are BMW connected in any digital way? Do thay share databases? Sums it up. Search yielded nothing...

cialz · 02-07-2014, 07:33 PM

Yea they all know what another dealer did with your car

jphughan · 02-07-2014, 08:02 PM

Yes. Dealers are all tied into a core BMW (maybe just BMW NA?) system, which is how any BMW dealer can see the history of any service performed at any other BMW dealer.

AughtOcho335 · 02-07-2014, 08:15 PM

What about phone numbers?

jphughan · 02-07-2014, 08:53 PM

Quote:

Originally Posted by AughtOcho335

What about phone numbers?

What about them?

AughtOcho335 · 02-07-2014, 09:29 PM

If u call in does it pull up name?

1chanc3 · 02-07-2014, 09:36 PM

Quote:

Originally Posted by AughtOcho335

If u call in does it pull up name?

I doubt it.

I believe they do it by VIN number.

jphughan · 02-07-2014, 09:44 PM

Quote:

Originally Posted by AughtOcho335

If u call in does it pull up name?

Actually when I called BMW of Austin and said I needed to schedule an oil change, we picked a time and I hung up. Only then did I realize I'd stupidly forgotten to give them my name, VIN, email, or anything. But I then got an email with my appointment details, including my car. Same thing happened with MINI of Austin scheduling my wife's car.

So yes, at least some dealers appear to do be able to pull up your records just by Caller ID. I don't know if that works across dealers, though, i.e. if I called BMW of Dallas or wherever, I doubt they'd be able to do that just because I've been to BMW of Austin in the past.

Dark_Knight_335 · 02-07-2014, 10:11 PM

Yes they all know that you have a tune LOL

kdbryce · 02-07-2014, 10:23 PM

Are BMW dealers connected? Are we connected? Is nothing connected or is everything connected? These are the questions one must always ponder. What is this thing we call life? Sometimes I think the classical thinkers were hacks. Sometimes I don't know what to think. But I always think.

AughtOcho335 · 02-07-2014, 10:31 PM

Quote:

Originally Posted by jphughan

Actually when I called BMW of Austin and said I needed to schedule an oil change, we picked a time and I hung up. Only then did I realize I'd stupidly forgotten to give them my name, VIN, email, or anything. But I then got an email with my appointment details, including my car. Same thing happened with MINI of Austin scheduling my wife's car.

So yes, at least some dealers appear to do be able to pull up your records just by Caller ID. I don't know if that works across dealers, though, i.e. if I called BMW of Dallas or wherever, I doubt they'd be able to do that just because I've been to BMW of Austin in the past.

If you've been there before they know. That's a given

had you?

jphughan · 02-08-2014, 11:52 AM

Quote:

Originally Posted by AughtOcho335

If you've been there before they know. That's a given

had you?

I had, I was just surprised -- and impressed.

AzureHaze · 02-08-2014, 07:55 PM

Quote:

Originally Posted by Dark_Knight_335

Yes they all know that you have a tune LOL

I was going to say the same thing. It's usually the guys that got caught with a tune in the stealership that freak out and ask this question.

02-07-2014, 07:10 PM	#1
AughtOcho335 Lieutenant 41 Rep 447 Posts Drives: AW E92 335i Join Date: Dec 2013 Location: Texas iTrader: (0)	Are BMW dealerships connected? As it says...Are BMW connected in any digital way? Do thay share databases? Sums it up. Search yielded nothing...
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02-07-2014, 07:33 PM	#2
cialz Second Lieutenant 15 Rep 251 Posts Drives: e93 335i 07 Join Date: Jan 2014 Location: LA, CA iTrader: (0)	Yea they all know what another dealer did with your car
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02-07-2014, 08:02 PM	#3
jphughan Brigadier General 594 Rep 4,488 Posts Drives: '16 Cayman GT4 Join Date: Mar 2011 Location: Austin, TX iTrader: (0)	Yes. Dealers are all tied into a core BMW (maybe just BMW NA?) system, which is how any BMW dealer can see the history of any service performed at any other BMW dealer. __________________ '16 Cayman GT4 (delivery pics, comparison to E92 M3 write-up) Gone but not forgotten: '11.75 M3 E92 Le Mans \| Black Nov w/ Alum \| 6MT (owned 5/2011 - 11/2015)
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02-07-2014, 08:15 PM	#4
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02-07-2014, 09:29 PM	#6
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