Looking for a SA at Classic BMW in plano

Mack211 · 10-03-2014, 03:15 PM

Hey guys - Just moved back to Dallas after a great 3 years in Denver.
Need to find a new SA at Classic. Does anyone have any recommendations?

08 M3

glockz · 10-03-2014, 03:44 PM

Stay clear of Joe Cappo....honestly I won't let them touch any of my cars again but others seem to have had good luck there.

RezTTU · 10-04-2014, 01:16 AM

I would just stay clear of Classic BMW. Michael Fraser and Michael Fik at BMW of Dallas do an amazing job of taking care of their customers. I would suggest you go there, unless you have to go to Classic for some reason. I've taken my car to Classic before, then went to BMW of Dallas, and I was honestly kicking myself for gong to Classic.

Mack211 · 10-04-2014, 10:21 AM

Quote:

Originally Posted by RezTTU

I would just stay clear of Classic BMW. Michael Fraser and Michael Fik at BMW of Dallas do an amazing job of taking care of their customers. I would suggest you go there, unless you have to go to Classic for some reason. I've taken my car to Classic before, then went to BMW of Dallas, and I was honestly kicking myself for gong to Classic.

Thanks RezTTU -
Only reason I've been going to Classic was because I purchased my car there so I assumed I would get better treatment.
I used to love Classic when I lived here before, about 3 years ago. Has it really dropped that much?

I'm in the Keller/Southlake area so both are a pretty good haul to get to..

MasterP · 10-04-2014, 07:41 PM

I second Mike Frazer and Mike Fik @BMW of Dallas. They handle all the stuff more my cars. Mike F even helps me prep my track car.

Chewbaccam · 10-06-2014, 04:11 PM

I'll have to second BMW Dallas. I've had better treatment there than I did at Classic. I haven't worked with either Mike that's been mentioned, but the SA I work with (Richie H.) is a pretty nice guy.

K-M3 · 10-17-2014, 01:11 PM

kicking myself for going to classic right now!!!!!!! just had a front left body panel rattle tht came on after the 30K mile service (albeit at wichita falls BMW..... great guys over there, no complaints.... its just I moved to plano last week). Seems pretty minor like a fastener loose or the panel (the one above the wheel well needing alignment) or retorquing (cars under warranty).....

been 2 whole days now....no updates, no call backs. getting to talk to the SA (John sojdei) is like attempting to converse with Jesus and when I did land up speaking with him...all I have been getting is that they are too swamped and the keys have been handed over to the shop foreman for a drive test for a problem tht is apparent at a stand still!!!!!

gonna ask for my car back and go somewhere else... I guess to BMW dallas after reading on here.... shoulda checked here first.....

K-M3 · 10-17-2014, 02:47 PM

An update .... Here at classic BMW right now .... Looked at the car...... All tore up on the inside .... Front panels around the stick shift removed ... Panels around the hand break removed .... No calls ahead of time to check with me if this was okay to be done .... Esp since it was not even related to what I went in for ..... SA said they were planning to replace the e- brake mechanism since they thought tht was rattling when the shop foreman concurred with me in tht even he didn't notice any interior rattles

K-M3 · 10-17-2014, 03:01 PM

Pretty bummed by the whole situation regarding a part replacement tht their foreman itself did not notice a problem with .... But apparently the other foreman / tech thought as much . Would have at least appreciated a call prior to them opening up the interiors

Chewbaccam · 10-20-2014, 09:22 AM

sux man, and I agree, they should have called you before doing any work. Unfortunately now you may have more rattles than you came in with. I've decided to follow the rule of thumb that if the car is running, I won't take it in for things such as rattles, because I have this fear of it coming back even worse than before. The drive to BMW Dallas is going to be a little further, but it may be worth the drive...

K-M3 · 10-20-2014, 04:03 PM

Quote:

Originally Posted by Chewbaccam

sux man, and I agree, they should have called you before doing any work. Unfortunately now you may have more rattles than you came in with. I've decided to follow the rule of thumb that if the car is running, I won't take it in for things such as rattles, because I have this fear of it coming back even worse than before. The drive to BMW Dallas is going to be a little further, but it may be worth the drive...

Ya ... I learnt the hard way ..... Never again ... Ever ..... Plus I noticed a small abrasion on the rear seat leather today (I have fox red) from where they kept the center panel with the sharp studs facing down on the leather .... No protective padding .. Nothing.....

Aargghhh .... Wanted to take it back n complain but I am so disgusted by their callousness , I'll probably have the other dealer or an Indy shop look at it and see if it can be remedied in a simple way

10-03-2014, 03:15 PM	#1
Mack211 Lieutenant 23 Rep 497 Posts Drives: 2008 M3 - DCT Join Date: Sep 2007 Location: Fort Collins, CO iTrader: (0)	Looking for a SA at Classic BMW in plano Hey guys - Just moved back to Dallas after a great 3 years in Denver. Need to find a new SA at Classic. Does anyone have any recommendations? 08 M3 __________________ 2008 M3 Space Gray, Black, Syc Ant Wood Trim, DCT 2001 325ci Steel Gray - Sold
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10-03-2014, 03:44 PM	#2
glockz First Lieutenant 22 Rep 304 Posts Drives: 2016 M4 ZCP Join Date: Jul 2005 Location: Plano, TX iTrader: (8)	Stay clear of Joe Cappo....honestly I won't let them touch any of my cars again but others seem to have had good luck there.
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10-04-2014, 01:16 AM	#3
RezTTU Private First Class 3 Rep 136 Posts Drives: Mineral White E92 ZCP Join Date: May 2011 Location: Irving, TX iTrader: (0)	I would just stay clear of Classic BMW. Michael Fraser and Michael Fik at BMW of Dallas do an amazing job of taking care of their customers. I would suggest you go there, unless you have to go to Classic for some reason. I've taken my car to Classic before, then went to BMW of Dallas, and I was honestly kicking myself for gong to Classic.
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10-04-2014, 07:41 PM	#5
MasterP Colonel 722 Rep 2,342 Posts Drives: All the M's Join Date: Aug 2012 Location: Where do you want me? iTrader: (8)	I second Mike Frazer and Mike Fik @BMW of Dallas. They handle all the stuff more my cars. Mike F even helps me prep my track car.
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10-06-2014, 04:11 PM	#6
Chewbaccam Private First Class 19 Rep 110 Posts Drives: 2011 E92 M3 Frozen Grey Join Date: Jan 2014 Location: Dallas, TX iTrader: (0)	I'll have to second BMW Dallas. I've had better treatment there than I did at Classic. I haven't worked with either Mike that's been mentioned, but the SA I work with (Richie H.) is a pretty nice guy.
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10-17-2014, 01:11 PM	#7
K-M3 Lieutenant 91 Rep 439 Posts Drives: '12 M3 Join Date: Sep 2011 Location: DFW, TX iTrader: (0)	kicking myself for going to classic right now!!!!!!! just had a front left body panel rattle tht came on after the 30K mile service (albeit at wichita falls BMW..... great guys over there, no complaints.... its just I moved to plano last week). Seems pretty minor like a fastener loose or the panel (the one above the wheel well needing alignment) or retorquing (cars under warranty)..... been 2 whole days now....no updates, no call backs. getting to talk to the SA (John sojdei) is like attempting to converse with Jesus and when I did land up speaking with him...all I have been getting is that they are too swamped and the keys have been handed over to the shop foreman for a drive test for a problem tht is apparent at a stand still!!!!! gonna ask for my car back and go somewhere else... I guess to BMW dallas after reading on here.... shoulda checked here first.....
	Appreciate 0 Quote

10-17-2014, 02:47 PM	#8
K-M3 Lieutenant 91 Rep 439 Posts Drives: '12 M3 Join Date: Sep 2011 Location: DFW, TX iTrader: (0)	An update .... Here at classic BMW right now .... Looked at the car...... All tore up on the inside .... Front panels around the stick shift removed ... Panels around the hand break removed .... No calls ahead of time to check with me if this was okay to be done .... Esp since it was not even related to what I went in for ..... SA said they were planning to replace the e- brake mechanism since they thought tht was rattling when the shop foreman concurred with me in tht even he didn't notice any interior rattles
	Appreciate 0 Quote

10-17-2014, 03:01 PM	#9
K-M3 Lieutenant 91 Rep 439 Posts Drives: '12 M3 Join Date: Sep 2011 Location: DFW, TX iTrader: (0)	Pretty bummed by the whole situation regarding a part replacement tht their foreman itself did not notice a problem with .... But apparently the other foreman / tech thought as much . Would have at least appreciated a call prior to them opening up the interiors
	Appreciate 0 Quote

10-20-2014, 09:22 AM	#10
Chewbaccam Private First Class 19 Rep 110 Posts Drives: 2011 E92 M3 Frozen Grey Join Date: Jan 2014 Location: Dallas, TX iTrader: (0)	sux man, and I agree, they should have called you before doing any work. Unfortunately now you may have more rattles than you came in with. I've decided to follow the rule of thumb that if the car is running, I won't take it in for things such as rattles, because I have this fear of it coming back even worse than before. The drive to BMW Dallas is going to be a little further, but it may be worth the drive...
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