How to confirm 1200mi service was performed?

mrgicm · 06-02-2016, 09:28 AM

Hello,

So I have a specific situation where I have a 2015 US M4 that was imported to EU with 6.000 miles. I was at the dealer in Germany for a service and he said that in order to still have warranty on my car I need to provide conformation that the first 1.20pmile service was done at a bmw dealer and that he can not see outside Europe what was done.

So somehow we got that the car was sold by BMW delaer nr. 21850 in the US and is there any way to find out which dealer was that so I can call him and maybe get a conformation of first service.

Thank you very much.

Gibson6594 · 06-02-2016, 09:37 AM

I may be wrong, but no way would I let my dealer tell me my warranty was void for that reason.

mrgicm · 06-02-2016, 09:41 AM

Quote:

Originally Posted by Gibson6594

I may be wrong, but no way would I let my dealer tell me my warranty was void for that reason.

I agree with you fully. But they keep on insisting that yhere is warranty void if they cant see the first 1.200mile service was done.

It is trully a pain in the a** to deal with things like that but it is a HUGE deal to me to keep my warranty.

RickFLM4 · 06-02-2016, 09:46 AM

Try sending an email or calling BMW of North America.

TAL2GK · 06-02-2016, 09:57 AM

He's in Europe. BMWNA won't help.

///M/// · 06-02-2016, 10:08 AM

Quote:

Originally Posted by mrgicm

Hello,

So I have a specific situation where I have a 2015 US M4 that was imported to EU with 6.000 miles. I was at the dealer in Germany for a service and he said that in order to still have warranty on my car I need to provide conformation that the first 1.20pmile service was done at a bmw dealer and that he can not see outside Europe what was done.

So somehow we got that the car was sold by BMW delaer nr. 21850 in the US and is there any way to find out which dealer was that so I can call him and maybe get a conformation of first service.

Thank you very much.

Someone on this forum should be able to look up the service history using your VIN#. You can pm it to that person and they can get you the key read. Print that and show it to the dealer. I agree it may not be an official document but the way it is written might convince the dealer that it is the actual history.

I suggest you change the title of this thread to "Can someone please look up my service history using the VIN#"? And then edit your original post to explain that you need a key read to show to your dealer in Croatia.

mrgicm · 06-02-2016, 11:03 AM

That would be awsome if someone could help me out like that. I would appreciate it very very much!

So if someone is willing to help me out pkease say and I will PM you the VIN. PLEASE

I think the car was from Atlanta as from recent nav destinations most of them are from Atlanta.

RickFLM4 · 06-02-2016, 11:06 AM

Quote:

Originally Posted by TAL2GK

He's in Europe. BMWNA won't help.

I thought car came from a U.S. dealer and local dealer in Germany couldn't look it up outside Europe...

al3xander · 06-02-2016, 11:46 AM

I can check for you if youd like to PM me your VIN

TAL2GK · 06-02-2016, 02:07 PM

Quote:

Originally Posted by RickFLM4

I thought car came from a U.S. dealer and local dealer in Germany couldn't look it up outside Europe...

Yeah, my bad. I saw Croatia and the EU comment and totally missed that it was a US car. This car has spent more time on a boat than on the road.

dzvero · 06-02-2016, 02:34 PM

Quote:

Originally Posted by TAL2GK

He's in Europe. BMWNA won't help.

Car was initially in america so BMWNA should be able to help
use http://www.bmwvin.com/ to find out which country it comes from

Chompers · 06-02-2016, 02:55 PM

Does the 1200mile service not show up in the vehicle history via the iDrive?

mrgicm · 06-02-2016, 03:16 PM

Quote:

Originally Posted by Chompers

Does the 1200mile service not show up in the vehicle history via the iDrive?

No it didnt, there was no Service History available in the menu. I belive it is due to some reprogamming necessary in order to get it registred in germany.

Anyway a forum member helped me out big time and now I can see the exact time and date where the first 1.200 miles was done and the second service 1 year later on 5.000 miles was also done.

The car sure did spend quite the time on a boat back and forth

I dont know why, is it maybe from older BMW or something but here in Europe there seems to be a certain dose of doubt whenever the car is imported from the US.

I personally dont see any differences and I just bought the car because it is FULLY loaded exept ceramic brakes and had just 6.000 miles on with new like condition. Didnt really care it was from the US.

Chompers · 06-02-2016, 03:21 PM

I see. Glad you got help with the service history

JoeKixxon · 06-02-2016, 03:45 PM

OP - glad you got it sorted out!

Now I have a new question: Is there a 5,000 mile schedule service? My car is about 7 months old and has 4,700 miles. When the car "boots up" it says the next service is 6,000 miles away...

mrgicm · 06-02-2016, 05:10 PM

Quote:

Originally Posted by JoeKixxon

OP - glad you got it sorted out!

Now I have a new question: Is there a 5,000 mile schedule service? My car is about 7 months old and has 4,700 miles. When the car "boots up" it says the next service is 6,000 miles away...

I think its either 1 year or a certain amount of miles, which ever comes first.

AYTifosi · 06-02-2016, 06:56 PM

It's 1 year. I got my car in March of 2015, had my 1,200 mile service in May 2015. In February of 2016 I was getting a warning that an oil change service was due, even though I had only driven another 3,000 miles. My SA said "Yup, 1 year." He said, "Don't ask. It's a strange algorithm." Free oil change... I'm like. "Okay."

cprx7 · 06-02-2016, 07:02 PM

Great to see forum members helping each other out

This forum is full of great people/info and has help me tremendously.

OP, glad you got warranty honored in Germany

al3xander · 06-02-2016, 07:38 PM

Quote:

Originally Posted by AYTifosi

It's 1 year. I got my car in March of 2015, had my 1,200 mile service in May 2015. In February of 2016 I was getting a warning that an oil change service was due, even though I had only driven another 3,000 miles. My SA said "Yup, 1 year." He said, "Don't ask. It's a strange algorithm." Free oil change... I'm like. "Okay."

That's correct. You're allowed to get an annual oil change if you drive low miles per year. You're allowed one set of wipers per year too, just tell your SA "my wipers are streaky"

AYTifosi · 06-02-2016, 07:43 PM

OMG, I am all over that! Thanks!

PolishM3 · 06-02-2016, 09:27 PM

Quote:

Originally Posted by mrgicm

Hello,

So I have a specific situation where I have a 2015 US M4 that was imported to EU with 6.000 miles. I was at the dealer in Germany for a service and he said that in order to still have warranty on my car I need to provide conformation that the first 1.20pmile service was done at a bmw dealer and that he can not see outside Europe what was done.

So somehow we got that the car was sold by BMW delaer nr. 21850 in the US and is there any way to find out which dealer was that so I can call him and maybe get a conformation of first service.

Thank you very much.

If you send me the last 7 of the VIN I can look up warranty info and see about 1200mile service

mrgicm · 06-04-2016, 06:21 AM

Quote:

Originally Posted by cprx7

Great to see forum members helping each other out

This forum is full of great people/info and has help me tremendously.

OP, glad you got warranty honored in Germany

Not 100% yet, but they said if I provide them with proof that 1.200 mile service was than it would be ok. I also requested to buy additional 2 year warranty for my car.

So I will have an answer from them in the nex few days if they dont make up something

06-02-2016, 09:28 AM	#1
mrgicm Captain 446 Rep 891 Posts Drives: BMW M Join Date: Nov 2011 Location: Germany iTrader: (0)	How to confirm 1200mi service was performed? Hello, So I have a specific situation where I have a 2015 US M4 that was imported to EU with 6.000 miles. I was at the dealer in Germany for a service and he said that in order to still have warranty on my car I need to provide conformation that the first 1.20pmile service was done at a bmw dealer and that he can not see outside Europe what was done. So somehow we got that the car was sold by BMW delaer nr. 21850 in the US and is there any way to find out which dealer was that so I can call him and maybe get a conformation of first service. Thank you very much.
	Appreciate 0 Tweet Quote

06-02-2016, 09:37 AM	#2
Gibson6594 Major 1097 Rep 1,270 Posts Drives: 2016 SO M3 Join Date: May 2009 Location: NY iTrader: (0)	I may be wrong, but no way would I let my dealer tell me my warranty was void for that reason.
	Appreciate 1 Quote

06-02-2016, 09:46 AM	#4
RickFLM4 Brigadier General 10999 Rep 4,823 Posts Drives: M4 Join Date: Jul 2015 Location: PB County, FL iTrader: (0)	Try sending an email or calling BMW of North America. __________________ Current: 2018 SO/SS F83 ZCP Gone: 2015 SO/SO F82
	Appreciate 0 Quote

06-02-2016, 09:57 AM	#5
TAL2GK Second Lieutenant 146 Rep 258 Posts Drives: 2006 Z4M Coupe, 2017 911 Join Date: Jan 2013 Location: Charlotte, NC iTrader: (0)	He's in Europe. BMWNA won't help.
	Appreciate 0 Quote

06-02-2016, 11:03 AM	#7
mrgicm Captain 446 Rep 891 Posts Drives: BMW M Join Date: Nov 2011 Location: Germany iTrader: (0)	That would be awsome if someone could help me out like that. I would appreciate it very very much! So if someone is willing to help me out pkease say and I will PM you the VIN. PLEASE I think the car was from Atlanta as from recent nav destinations most of them are from Atlanta.
	Appreciate 0 Quote

06-02-2016, 11:46 AM	#9
al3xander Lieutenant 382 Rep 534 Posts Drives: 2018 F80 M3 Join Date: Jul 2010 Location: Chicago iTrader: (1)	I can check for you if youd like to PM me your VIN
	Appreciate 0 Quote

06-02-2016, 02:55 PM	#12
Chompers Colonel 1156 Rep 2,727 Posts Drives: F31 320d MSport (M) BS /CR Join Date: Mar 2015 Location: Co. Down iTrader: (0)	Does the 1200mile service not show up in the vehicle history via the iDrive? __________________ Curent: F31 335d xDrive MSport Individual TB / OW Merino Gone: F31 320d MSport BS /CR, E61 520d MSport Bus Ed, E53 X5 V8 Sport
	Appreciate 0 Quote

06-02-2016, 03:21 PM	#14
Chompers Colonel 1156 Rep 2,727 Posts Drives: F31 320d MSport (M) BS /CR Join Date: Mar 2015 Location: Co. Down iTrader: (0)	I see. Glad you got help with the service history __________________ Curent: F31 335d xDrive MSport Individual TB / OW Merino Gone: F31 320d MSport BS /CR, E61 520d MSport Bus Ed, E53 X5 V8 Sport
	Appreciate 0 Quote

06-02-2016, 03:45 PM	#15
JoeKixxon Captain 715 Rep 746 Posts Drives: 2016 M3 Sakhir Orange on Black Join Date: Feb 2013 Location: Austin, Texas iTrader: (0)	OP - glad you got it sorted out! Now I have a new question: Is there a 5,000 mile schedule service? My car is about 7 months old and has 4,700 miles. When the car "boots up" it says the next service is 6,000 miles away...
	Appreciate 0 Quote

06-02-2016, 06:56 PM	#17
AYTifosi Captain 443 Rep 601 Posts Drives: 2015 M4 Join Date: Dec 2011 Location: Redmond, WA iTrader: (0) Garage List 2015 BMW F82 M4 [10.00]	It's 1 year. I got my car in March of 2015, had my 1,200 mile service in May 2015. In February of 2016 I was getting a warning that an oil change service was due, even though I had only driven another 3,000 miles. My SA said "Yup, 1 year." He said, "Don't ask. It's a strange algorithm." Free oil change... I'm like. "Okay." __________________ 2015 AY M4
	Appreciate 0 Quote

06-02-2016, 07:02 PM	#18
cprx7 Lieutenant 306 Rep 596 Posts Drives: 2011 X5 50i; Join Date: Mar 2009 Location: NJ iTrader: (1)	Great to see forum members helping each other out This forum is full of great people/info and has help me tremendously. OP, glad you got warranty honored in Germany __________________ Untitled by supralx570, on Flickr
	Appreciate 0 Quote

06-02-2016, 07:43 PM	#20
AYTifosi Captain 443 Rep 601 Posts Drives: 2015 M4 Join Date: Dec 2011 Location: Redmond, WA iTrader: (0) Garage List 2015 BMW F82 M4 [10.00]	OMG, I am all over that! Thanks!
	Appreciate 0 Quote