Connected Services Outage

[JEMichel]

Anyone experiencing an outage in Connected Services in Vancouver, Canada?

[somal007]

Hey man I was able to fix the issue on my own. Go to the connected drive store in the bmw app and accept the new terms and click save. Everything started working after that. Not sure why we didnt get an email or anything to warn us…

[JEMichel]

Originally Posted by somal007

Hey man I was able to fix the issue on my own. Go to the connected drive store in the bmw app and accept the new terms and click save. Everything started working after that. Not sure why we didnt get an email or anything to warn us…

Thank you so much for the reply…I’ve tried but I can’t find any prompts to accept new terms and conditions. Is there a trick I’m missing?

[somal007]

Perhaps try resetting ur idrive then, hold down on the volume button for 70 seconds, the screen will go off and on twice.

[knlgroups]

It happened to me a day before including the firetv said I am offline. Then today all out of sudden it working again. Did not do nothing at all

[JEMichel]

Originally Posted by somal007

Perhaps try resetting ur idrive then, hold down on the volume button for 70 seconds, the screen will go off and on twice.

Thanks. I tried doing a few resets, called connected drive , they said everything looks fine at their end, issued a “ticket”. Went to the dealership, they told me other customers have complained about the same issue and it seems it’s a network problem, they also issued a “ticket”, but connected services is unaware of any outages in North America. Go figure.

[JEMichel]

BMW connected services finally confirmed that they are having a network issue with idrive 8 systems. Not sure the scope of the outage but my dealer in Vancouver also confirmed that they have received multiple complaints about the same. Apparently now BMW is aware and is working on a fix. It’s been down for a week. The incompetence is mind boggling.