BMW Service

von_zoom · 03-30-2010, 10:08 AM

Started my E92 the other day at 4:30 pm, a Service Engine alert appeared on the dash along with an engine pic, plus a message on the nav screen, “Reduced Power, Okay to Drive.” Car would only go in second gear, and max speed about 20 mph. Since I was 50 miles from home, and 35 miles from the nearest BMW store, clearly the Limp Home Mode would not work. I turned off the car and made a non complimentary remark. So, I called on the trusty I Drive, navigated to the BMW Assist Screen, found “Need Service” then “Perform Service,” thinking the car would call and I would then be connected to an operator. However, nope, not the case. The I Drive stated “ Service was being performed” and the car began making noises here and there. Shortly, I Drive stated “Service Completed.”

I started the car, and the Check Engine light was still illuminated, but the car drove normally, no Limp Home Mode, all gears and at speed. After I began to roll, the incar tel rang, it was BMW Assist asking if I was okay, safe, and they could see the car in motion and wanted to know if the car was rolling okay. They advised they would notifiy my dealer. Right after that, my dealer then called the car and advised that they would wait for my arrival, and that a car would be available for me when I arrived.

Two weeks later, the car was returned to my home by the Dealer
Service performed: Replaced Power Distribution Block, Replace Faulty Junction Box, Replaced Faulty Brake Pump Relay. All required new components, and evidently, where all this is located was not in a readily accessible location.

Car seems to run fine now.

That’s BMW Service! Cudos to Valley BMW, Fayetteville, NC
vz

Socale92 · 03-30-2010, 12:19 PM

Quote:

Originally Posted by von_zoom

That’s BMW Service! Cudos to Valley BMW, Fayetteville, NC
vz

That's a fluke. Glad you are ok...

RRGOO7 · 03-30-2010, 12:26 PM

Quote:

Originally Posted by Socale92

That's a fluke. Glad you are ok...

+1000

Deff not reg bmw service IMO...atleast not in Miami

Nawaaz · 03-30-2010, 12:32 PM

Glad everything worked out and you're happy now.

Moxie · 03-30-2010, 12:45 PM

Good to hear cause I'll probably be headed that way after this assignment

drburton · 03-30-2010, 01:11 PM

Wow, so what did the car do while it was "performing Service". Just remove the limp mode or more than that. These cars are self healing now

JCtx · 03-30-2010, 01:13 PM

Hey, you could have just pressed the 'SOS' button, no?

What you mentioned sounds weird. What the heck is happening while 'performing service'? That's more like 'making a service appointment', no? At any rate, glad you could get rid of the limp mode. Restarting the car can get rid of the limp mode sometimes, and that's what most people do. In addition, limp mode is supposed to only limit rpm to 4,500 or so, not prevent the tranny to shift beyond 2nd; glad I don't have an auto.

Finally, it's always nice to hear a nice dealer story, although 2 weeks seems excessive to me. And this is the first time I ever hear of your failures. Take care.

saeedg48 · 03-30-2010, 01:19 PM

wtf lol, the car did it's own service?

Small Yellow · 03-30-2010, 03:51 PM

Quote:

Originally Posted by saeedg48

wtf lol, the car did it's own service?

Its the trunk monkey I tell you... He bought that package when it was available.

Socale92 · 03-30-2010, 03:56 PM

Quote:

Originally Posted by HuangYiChao

Its the trunk monkey I tell you... He bought that package when it was available.

trunk monkey? lol - like the one in the closet from Family Guy?

von_zoom · 03-30-2010, 04:40 PM

Hey, I was amazed as much as any of you. The car experienced some sort of "service" as I could feel, and hear, small sounds. Yes, I know the button above could have been pushed, and that is what I thought was happening instead as I selected I Drive choices. Had the car not returned to somewhat normal, I would have used the SOS button overhead. FYI, rpms seemed to be limited to under 2000, and only 2nd gear.

And btw, I have owned 6 BMWs over the last 14 or so years, and I have experienced nothing but good service from all the dealers that I have come in contact with. I read stories published here that do not favor the service factor as good as mine. Too bad, this should not be the case.
vz

KonigsTiger · 03-30-2010, 05:26 PM

you have not been to Mexico!!!! The WORST service ever! I have no clue why they give concessions to just anyone!!!!!!

03-30-2010, 10:08 AM	#1
von_zoom Captain 30 Rep 915 Posts Drives: 2010 Z06 Join Date: Apr 2009 Location: North Carolina iTrader: (0)	BMW Service - Good Started my E92 the other day at 4:30 pm, a Service Engine alert appeared on the dash along with an engine pic, plus a message on the nav screen, “Reduced Power, Okay to Drive.” Car would only go in second gear, and max speed about 20 mph. Since I was 50 miles from home, and 35 miles from the nearest BMW store, clearly the Limp Home Mode would not work. I turned off the car and made a non complimentary remark. So, I called on the trusty I Drive, navigated to the BMW Assist Screen, found “Need Service” then “Perform Service,” thinking the car would call and I would then be connected to an operator. However, nope, not the case. The I Drive stated “ Service was being performed” and the car began making noises here and there. Shortly, I Drive stated “Service Completed.” I started the car, and the Check Engine light was still illuminated, but the car drove normally, no Limp Home Mode, all gears and at speed. After I began to roll, the incar tel rang, it was BMW Assist asking if I was okay, safe, and they could see the car in motion and wanted to know if the car was rolling okay. They advised they would notifiy my dealer. Right after that, my dealer then called the car and advised that they would wait for my arrival, and that a car would be available for me when I arrived. Two weeks later, the car was returned to my home by the Dealer Service performed: Replaced Power Distribution Block, Replace Faulty Junction Box, Replaced Faulty Brake Pump Relay. All required new components, and evidently, where all this is located was not in a readily accessible location. Car seems to run fine now. That’s BMW Service! Cudos to Valley BMW, Fayetteville, NC vz __________________ Previous Track Toy Last edited by von_zoom; 03-30-2010 at 10:14 AM..
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03-30-2010, 12:32 PM	#4
Nawaaz Brigadier General 221 Rep 4,643 Posts Drives: . Join Date: Apr 2009 Location: . iTrader: (0)	Glad everything worked out and you're happy now.
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03-30-2010, 12:45 PM	#5
Moxie Lieutenant Colonel 67 Rep 1,895 Posts Drives: AW 328d Touring/SG 335d Join Date: Jul 2009 Location: North Carolina iTrader: (12)	Good to hear cause I'll probably be headed that way after this assignment
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03-30-2010, 01:11 PM	#6
drburton Lieutenant 116 Rep 468 Posts Drives: e92 M3 Alpine Join Date: Feb 2008 Location: Minneapolis iTrader: (3)	Wow, so what did the car do while it was "performing Service". Just remove the limp mode or more than that. These cars are self healing now
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03-30-2010, 01:13 PM	#7
JCtx Major General 258 Rep 5,012 Posts Drives: No BMW yet Join Date: May 2008 Location: El Paso TX iTrader: (0)	Hey, you could have just pressed the 'SOS' button, no? What you mentioned sounds weird. What the heck is happening while 'performing service'? That's more like 'making a service appointment', no? At any rate, glad you could get rid of the limp mode. Restarting the car can get rid of the limp mode sometimes, and that's what most people do. In addition, limp mode is supposed to only limit rpm to 4,500 or so, not prevent the tranny to shift beyond 2nd; glad I don't have an auto. Finally, it's always nice to hear a nice dealer story, although 2 weeks seems excessive to me. And this is the first time I ever hear of your failures. Take care. Last edited by JCtx; 03-30-2010 at 02:55 PM..
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03-30-2010, 01:19 PM	#8
saeedg48 Brigadier General 345 Rep 3,574 Posts Drives: Porsche 991.1 GT3 Join Date: Nov 2008 Location: Newport Beach, CA iTrader: (1)	wtf lol, the car did it's own service? __________________ 2015 Porsche 991.1 GT3 2015 F80 M3 -- Individual; Space Grey
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03-30-2010, 04:40 PM	#11
von_zoom Captain 30 Rep 915 Posts Drives: 2010 Z06 Join Date: Apr 2009 Location: North Carolina iTrader: (0)	Hey, I was amazed as much as any of you. The car experienced some sort of "service" as I could feel, and hear, small sounds. Yes, I know the button above could have been pushed, and that is what I thought was happening instead as I selected I Drive choices. Had the car not returned to somewhat normal, I would have used the SOS button overhead. FYI, rpms seemed to be limited to under 2000, and only 2nd gear. And btw, I have owned 6 BMWs over the last 14 or so years, and I have experienced nothing but good service from all the dealers that I have come in contact with. I read stories published here that do not favor the service factor as good as mine. Too bad, this should not be the case. vz __________________ Previous Track Toy
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03-30-2010, 05:26 PM	#12
KonigsTiger Racying Dynamics 118 Rep 4,391 Posts Drives: E92M3 RS46 Club Sport, others Join Date: Jan 2008 Location: Dweller iTrader: (0)	you have not been to Mexico!!!! The WORST service ever! I have no clue why they give concessions to just anyone!!!!!! __________________ ==================================================
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