BMW of Fairfax [MORE BS]

tunnie · 08-17-2010, 04:14 PM

Went there today for brake fluid change... they told me there is new software for the DCT but it cost 280 if I want it. "Its not covered under warranty unless the system is throwing fault codes"

And yes there is hesitation on the slowing down and accelerating.

Should I fight this?

THE STORY:
The car was there from 10:30 to 6pm. When I originally called they told me brake fluid would take 2 hours max. When I didn't hear anything for almost 6 hours, I finally decided to call back @ 5pm. That's when they told me that there is new software for the car and that why its taking so long. She then asked if I could leave it overnight I told her to give me a loaner then, she then asked if she could call me right back. I said fine. I wait for about 45 minutes and nothing so i call her and the SA says there is new software for the car and can be updated but for $280, when I asked shouldn't that be covered under warranty her words where "normally it is, but its not covered under warranty unless the system is throwing fault codes" (no idea what that even means..) , So I told them forget it to just give me back my car. She then was OK can you give me an hour so I can wash it and finish up the paper work. I said I don't need the car wash and that I would be there in 30 minutes to pick it up.

When I got there, went up to the cashier and waited about 20 minutes for the guy to find my SA, after that I see her and she says "the cars ready and your good to go. you don't need a receipt because its all covered under warranty".. I was like " I would like one to show the service done, shes like "oh its not ready my mechanic is finishing up the story on it" I can email it to you if you like. I need to be gone @ 6pm so I just took my keys and left

NO receipt... did they even do anything?

MDyDinanM · 08-17-2010, 04:38 PM

Yes

who is your service advisor? perhaps talk to Frankie the manager?

call other dealerships and see if they charge for it as well.

And/or call BMW NA and ask for thier input

Cptn Mo 703 · 08-17-2010, 05:17 PM

the few times i went to service at fairfax and i didnt get a receipt it was usually mailed to me in a week or so

richardbb85 · 08-17-2010, 07:30 PM

definitely fight for it or just go to a different stealership.

MDyDinanM · 08-17-2010, 07:44 PM

very odd. I always get a receipt, even if it is covered under warranty.

When i check out by the cashier, the print of the service invoice (which is the receipt) and i can inspect what was done and ask questions if i have too.

I wonder who your SA is.

maybe you should go to a different dealership

dcgolfdr · 08-17-2010, 09:40 PM

I have been much happier since switching to Passport in MD. My SA is Keith Renner.

junhyuk8901 · 08-17-2010, 09:46 PM

Fairfax service center sucks i have a story too but its too long to write it

but i know they sucks dont go there if u have any other place to go

crazycarl16 · 08-18-2010, 02:25 PM

I would never go to FF for anything...terrible service all around. I just had a disappointing service experience at Tischer, so now I will only go to Passport where I had previously always had my M Coupe serviced.

Raja Ventureshield · 08-29-2010, 09:20 PM

dealers give me nightmares. i have to take my car in for oil change.
scheduling is such a PITA.

dcgolfdr · 09-14-2010, 04:56 PM

Another reason not to go to Fairfax, I needed center caps and they wanted to charge me $27 for each center cap. I said no thanks!

BMWPower06 · 09-14-2010, 06:31 PM

Fairfax sucks balls, the only reason I go there is cause they give free BMW loaners

baarii · 09-14-2010, 06:34 PM

Quote:

Originally Posted by BMWPower06

Fairfax sucks balls, the only reason I go there is cause they give free BMW loaners

So does sterling... no enterprise

mdosu · 09-14-2010, 07:27 PM

i just realized my last oil change, I never got a receipt either, I'm calling those guys!

Neon01 · 09-15-2010, 07:03 AM

Ouch. Another reason I love living in the sticks. Dealership 5 minutes from my house (BMW of Bel Air), no appointment necessary, and usually a loaner even for simple stuff, though I never bought a car there. Great service and very prompt too.

They were a very strong selling point for BMW when I considered switching brands!

Michaeljh2000 · 09-26-2010, 10:29 AM

You may want to call BMW USA to see if your car is part of the recall. I had mine done last week to 2.39.0 at BMW Fairfax. Didn't cost anything and solved many of the bugs with DCT.

08-17-2010, 04:14 PM	#1
tunnie l33t 22 Rep 237 Posts Drives: M3 Join Date: Dec 2008 Location: VA iTrader: (1)	BMW of Fairfax [MORE BS] Went there today for brake fluid change... they told me there is new software for the DCT but it cost 280 if I want it. "Its not covered under warranty unless the system is throwing fault codes" And yes there is hesitation on the slowing down and accelerating. Should I fight this? THE STORY: The car was there from 10:30 to 6pm. When I originally called they told me brake fluid would take 2 hours max. When I didn't hear anything for almost 6 hours, I finally decided to call back @ 5pm. That's when they told me that there is new software for the car and that why its taking so long. She then asked if I could leave it overnight I told her to give me a loaner then, she then asked if she could call me right back. I said fine. I wait for about 45 minutes and nothing so i call her and the SA says there is new software for the car and can be updated but for $280, when I asked shouldn't that be covered under warranty her words where "normally it is, but its not covered under warranty unless the system is throwing fault codes" (no idea what that even means..) , So I told them forget it to just give me back my car. She then was OK can you give me an hour so I can wash it and finish up the paper work. I said I don't need the car wash and that I would be there in 30 minutes to pick it up. When I got there, went up to the cashier and waited about 20 minutes for the guy to find my SA, after that I see her and she says "the cars ready and your good to go. you don't need a receipt because its all covered under warranty".. I was like " I would like one to show the service done, shes like "oh its not ready my mechanic is finishing up the story on it" I can email it to you if you like. I need to be gone @ 6pm so I just took my keys and left NO receipt... did they even do anything? Last edited by tunnie; 08-17-2010 at 05:22 PM..
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08-17-2010, 04:38 PM	#2
MDyDinanM OIF Veteran 246 Rep 2,106 Posts Drives: ///M Join Date: Oct 2009 Location: East Coast iTrader: (0) Garage List 2008 BMW M5 [6.88]	Yes who is your service advisor? perhaps talk to Frankie the manager? call other dealerships and see if they charge for it as well. And/or call BMW NA and ask for thier input __________________ Retired: '06 BMW E46 ///M3 Current: '08 BMW E60 DINAN ///M5, Interlagos Blue, SMG DINAN Stage 2 Suspension, Exhaust, Stage III Software, Front strut braces, Intakes, 13% Underdrive pulley, 3.91 Differential, RPI Scoops.
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08-17-2010, 05:17 PM	#3
Cptn Mo 703 Lieutenant Colonel 116 Rep 1,603 Posts Drives: my feet Join Date: May 2009 Location: NoVa iTrader: (15) Garage List 2010 BMW e92 M3 ret ... [10.00] 2009 BMW e93 335i r ... [9.50]	the few times i went to service at fairfax and i didnt get a receipt it was usually mailed to me in a week or so __________________ 2008 Alpine White e93 335i- Sold 2009 Black Sap. Met. e93 335i- Sold 2010 Melbourne Red e92 M3- Sold
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08-17-2010, 07:30 PM	#4
richardbb85 Lieutenant Colonel 104 Rep 1,653 Posts Drives: e92 m3 Join Date: Apr 2010 Location: annandale, va iTrader: (0)	definitely fight for it or just go to a different stealership. __________________ 2011 E92 Space Grey/black + Tech + Premi + Heated Seats
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08-17-2010, 07:44 PM	#5
MDyDinanM OIF Veteran 246 Rep 2,106 Posts Drives: ///M Join Date: Oct 2009 Location: East Coast iTrader: (0) Garage List 2008 BMW M5 [6.88]	very odd. I always get a receipt, even if it is covered under warranty. When i check out by the cashier, the print of the service invoice (which is the receipt) and i can inspect what was done and ask questions if i have too. I wonder who your SA is. maybe you should go to a different dealership __________________ Retired: '06 BMW E46 ///M3 Current: '08 BMW E60 DINAN ///M5, Interlagos Blue, SMG DINAN Stage 2 Suspension, Exhaust, Stage III Software, Front strut braces, Intakes, 13% Underdrive pulley, 3.91 Differential, RPI Scoops.
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08-17-2010, 09:40 PM	#6
dcgolfdr Wheelsucker 200 Rep 1,280 Posts Drives: Truck Join Date: Oct 2008 Location: Arlington, VA iTrader: (16)	I have been much happier since switching to Passport in MD. My SA is Keith Renner.
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08-17-2010, 09:46 PM	#7
junhyuk8901 ///M3 11 Rep 81 Posts Drives: BMW M3 E92 DCT Join Date: Aug 2010 Location: NOVA iTrader: (1)	Fairfax service center sucks i have a story too but its too long to write it but i know they sucks dont go there if u have any other place to go __________________
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08-18-2010, 02:25 PM	#8
crazycarl16 Second Lieutenant 15 Rep 270 Posts Drives: 18 X5M // 08 X5 4.8i // 03 M5 Join Date: May 2010 Location: Bethesda, MD iTrader: (1)	I would never go to FF for anything...terrible service all around. I just had a disappointing service experience at Tischer, so now I will only go to Passport where I had previously always had my M Coupe serviced. __________________ 18 Alpine White F85 X5M // 03 Titanium Silver E39 M5 // 13 White Porsche 991 911 Carrera (Gone but not forgotten) 15 Mineral White Metallic F15 X5 XDrive50i M Sport // 09 Melbourne Red E92 M3 // 08 Space Gray E70 X5 4.8i // 07 Black Sapphire Metallic E86 Z4 M Coupe
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08-29-2010, 09:20 PM	#9
Raja Ventureshield Major General 289 Rep 5,686 Posts Drives: BMW M3 coupe Join Date: May 2007 Location: Northern VA iTrader: (6)	dealers give me nightmares. i have to take my car in for oil change. scheduling is such a PITA.
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09-14-2010, 04:56 PM	#10
dcgolfdr Wheelsucker 200 Rep 1,280 Posts Drives: Truck Join Date: Oct 2008 Location: Arlington, VA iTrader: (16)	Another reason not to go to Fairfax, I needed center caps and they wanted to charge me $27 for each center cap. I said no thanks!
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09-14-2010, 06:31 PM	#11
BMWPower06 A^M=G is nothing w/o the Power of ///M 171 Rep 1,816 Posts Drives: ///M5 & ///M3 Join Date: Jan 2007 Location: Washington D.C. iTrader: (0)	Fairfax sucks balls, the only reason I go there is cause they give free BMW loaners __________________ Indianapolis Red BMW ///M5
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09-14-2010, 07:27 PM	#13
mdosu Banned 314 Rep 8,496 Posts Drives: Double Vanos'd Civic-M3 Join Date: Oct 2009 Location: San Francisco iTrader: (6)	i just realized my last oil change, I never got a receipt either, I'm calling those guys!
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09-15-2010, 07:03 AM	#14
Neon01 BMW Nut 50 Rep 452 Posts Drives: 12 X5 35i Join Date: Jun 2007 Location: Bel Air, MD iTrader: (8) Garage List 2004 Honda S2000 [0.00] 2005 BMW M3 - Retired [0.00] 2009 BMW M3 - Retired [0.00]	Ouch. Another reason I love living in the sticks. Dealership 5 minutes from my house (BMW of Bel Air), no appointment necessary, and usually a loaner even for simple stuff, though I never bought a car there. Great service and very prompt too. They were a very strong selling point for BMW when I considered switching brands! __________________ 12 X5 xDrive35i \| Platinum Gray \| Oyster \| Burl Walnut \| Premium \| Convenience \| 3rd Row \| Apps 13 Audi S4 \| Misano Red \| Black 04 S2000 \| Berlina Black \| Black
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09-26-2010, 10:29 AM	#15
Michaeljh2000 Second Lieutenant 7 Rep 211 Posts Drives: 2009 M3, 69 Vette, GSXR 1000 Join Date: Dec 2007 Location: NoVA iTrader: (0)	You may want to call BMW USA to see if your car is part of the recall. I had mine done last week to 2.39.0 at BMW Fairfax. Didn't cost anything and solved many of the bugs with DCT.
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